Intelligent Service Management vs Apdata Mobile

Service Desk app has been designed for Analysts and Self-service users. Using the Service Desk mobile app, users can obtain Service catalog, create a ticket and approve the ticket all from a mobile device. Using the Service Desk Mobile App, Analysts can respond quickly anytime, anywhere using the single-action workflows. This helps to reduce Mean-time-to-Resolution and enhance service efficiency thereby improves customer satisfaction Key benefits of Service Desk App are: • Submit and view service requests and issues • View the Service catalog • Attach an image to a ticket • Use the speech-to-text feature to enter text • View existing filters created on the Web interface • View personalized views of the tickets queue • Quickly take common actions with a tap • Simple administration - Authentication is simple using a magic link to register new devices including those using Single Sign-On • This app requires a named, concurrent, self-service or trial license for Intelligent Service Management™ This Service Desk App also can be called as Intelligent Service Management (ISM), Cloud Service Management (CSM) Intelligent Service Management™ app has been launched by ServiceAide™

The new Apdata Mobile app was redeveloped from the ground up and features many improvements on performance, user experience, accessibility and also new features. It was developed for Apdata customers using the new 5.59 version of Global Antares HR portal. If your company still uses an earlier version of the GA portal, please use the Apdata HR app - also available on the App Store. Here are some of the available features: Contact list Your company’s contact list, with quick shortcuts to get in touch. Clock in/out Start or end your shift even while offline with this GPS-enabled feature. Timesheet Your monthly timesheets, compensatory time and overtime reports. Payslips All of your payslips and other payment reports with accompanying graphs. Vacations Schedule your next vacations directly through the app. Workflow Your workflow requests with quick shortcut actions for the most used responses. Reports & Documents Generate and share your team and individual reports and other documents. Corporate identity The app will be customized with your company’s branding including colors, logo and background images. Apdata Mobile The agility you need to use your Global Antares HR Portal on the go. All your HR needs in the palm of your hands!