This app allows users to manage service requests and issues from their mobile devices. It provides access to a service catalog, ticket creation, and approval workflows, enabling quick responses and improved efficiency for analysts and self-service users.
5.0.0
November 4, 2020
- Feature: Luma V1 & V2 widget support - Bug Fixes
Intelligent Service Management is used as a mobile service desk application. It allows users to submit and view service requests, browse a service catalog, and create or approve tickets directly from their mobile devices.
The app is designed for both IT analysts, enabling them to respond quickly to issues, and for self-service users who need to manage their own requests and issues efficiently.
Yes, this app requires a named, concurrent, self-service, or trial license for Intelligent Service Management™ to function.
Intelligent Service Management is supported on iPhones, iPads, and iPods, as indicated by its availability on Apple's platforms.
The latest version of Intelligent Service Management is 5.0.0, which was last updated on November 4, 2020. This indicates a release cycle that may vary.
Intelligent Service Management has an age rating of 4+, making it suitable for a wide range of users.
No, Intelligent Service Management does not contain advertisements. It is a free application without any ad interruptions.
Yes, users can attach an image to a ticket when creating or updating it within the Intelligent Service Management app.
