Comparison

Intelligent Service Management vs Waapi

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Intelligent Service Management

This app allows users to manage service requests and issues from their mobile devices. It provides access to a service catalog, ticket creation, and approval workflows, enabling quick responses and improved efficiency for analysts and self-service users.

Highlights
  • Create and approve tickets
  • View service catalog
  • Attach images to tickets
  • Speech-to-text input
  • Personalized ticket views
  • Quick common actions
Features
Read full description

Service Desk app has been designed for Analysts and Self-service users. Using the Service Desk mobile app, users can obtain Service catalog, create a ticket and approve the ticket all from a mobile device. Using the Service Desk Mobile App, Analysts can respond quickly anytime, anywhere using the single-action workflows. This helps to reduce Mean-time-to-Resolution and enhance service efficiency thereby improves customer satisfaction Key benefits of Service Desk App are: • Submit and view service requests and issues • View the Service catalog • Attach an image to a ticket • Use the speech-to-text feature to enter text • View existing filters created on the Web interface • View personalized views of the tickets queue • Quickly take common actions with a tap • Simple administration - Authentication is simple using a magic link to register new devices including those using Single Sign-On • This app requires a named, concurrent, self-service or trial license for Intelligent Service Management™ This Service Desk App also can be called as Intelligent Service Management (ISM), Cloud Service Management (CSM) Intelligent Service Management™ app has been launched by ServiceAide™

About

Waapi

Access your employee information, including financial data, professional profile, and vacation details. Schedule vacations, search for colleagues, and share feedback. Stay informed with push notifications about company events and birthdays.

Highlights
  • Financial data access
  • Profile management
  • People search
  • Vacation scheduling
  • Feedback sharing
  • Birthday and anniversary tracking
  • Happiness index reporting
Read full description

Have you ever thought about having your employee information in the palm of your hand? Waapi is a new experience of the Senior HCM platform, which allows you to have quick and easy access to your employee information through Senior's new mobile experience. The main features are: Financial Data: Have free access to your pay stub with your labor financial information. Profile: View and edit your professional profile and employment contract information. People Search: Search for people in your organization and view their public information. Vacation: View your vacation information, open and paid periods. Also, schedule your vacation on the new HCM Senior app. Feedback: send and request feedback to coworkers and share the message on social networks. Birthdays: check the birthdays of the next few days and see who is having a company anniversary. Happiness Index: send information about your feelings of the day. Notifications: ...and everything with push notifications so you can be informed when an event happens. How about having even more advantages and an even better experience? Ask your HR for Wiipo and get discounts and cashbacks! Meet Club Wiipo: The marketplace where you can buy with exclusive advantages and pay with payroll debit: https://s.seniorlabs.io/app-clube-wiipo-ios Senior Sistemas wants to help you uncomplicate things. Learn more about all of Senior's products.

Screenshots

Intelligent Service Management4 screens
Waapi4 screens

Verdict

The call

The clearest difference is review sentiment: Intelligent Service Management at 100% against Waapi's 33%. Intelligent Service Management also leads on rating (5.0 vs 4.7) and iOS requirement (11.0 vs 15). Waapi's advantage is ratings volume (193 vs 1) and update cadence (every 2 weeks vs monthly). On price, ads, in-app purchases and monetization model there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

Intelligent Service Management holds the better App Store score, 5.0 against 4.7. That said, the two scores are not equally well evidenced: Waapi has 193 ratings behind it against 1, so its average is the more settled of the two. Written reviews point the same way: 100% of Intelligent Service Management's written reviews are positive against 33% of Waapi's.

UpkeepUpdate frequency

Intelligent Service Management ships an update monthly, Waapi every 2 weeks. The most recent releases landed on November 2, 2026 and November 7, 2026 respectively.

Scorecard5 real differences · 5 level
Intelligent Service Management versus Waapi: the parameters behind the verdict, then further details
ParameterIntelligent Service ManagementWaapi
PriceFreeFree
Rating5.0 (1 ratings) — better4.7 (193 ratings)
Positive reviews100.0% of reviews — better33.3% of reviews
Number of ratings1193 — better
Update frequencyMonthlyEvery 2 weeks — better
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
DevicesiPhone, iPad, iPod — betteriPhone, iPod
Requires iOS11.0 — better15
Further details — not scored
Size77 MB107 MB
Age rating4+4+
DeveloperServiceAideSenior Sistemas S/A

Customer experience

Intelligent Service Management

All ratings1 ratings
Positive100.0%
Neutral0.0%
Negative0.0%
Written reviews2 reviews
Positive100.0%
Neutral0.0%
Negative0.0%

Waapi

All ratings193 ratings
Positive93.3%
Neutral1.0%
Negative5.7%
Written reviews90 reviews
Positive33.3%
Neutral7.8%
Negative58.9%

In-app purchases

None

Intelligent Service Management

No in-app purchases

None

Waapi

No in-app purchases

Questions

Is Intelligent Service Management free?
Intelligent Service Management is free to download, with no in-app purchases.
Is Waapi free?
Waapi is free to download, with no in-app purchases.
Which has better reviews, Intelligent Service Management or Waapi?
Intelligent Service Management is rated higher. Intelligent Service Management averages 5.0 out of 5 from 1 ratings, while Waapi averages 4.7 from 193 ratings.
Do Intelligent Service Management or Waapi have ads?
Neither Intelligent Service Management nor Waapi shows ads.
Which is updated more often, Intelligent Service Management or Waapi?
Intelligent Service Management ships an update monthly, and Waapi every 2 weeks. Most recently, Intelligent Service Management was updated on November 2, 2026 and Waapi on November 7, 2026.

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