Tandem vs Jack Henry Support
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Tandem
Access critical business continuity plans, emergency packets, and contact information on the go. Receive and respond to emergency alerts for your organization. This tool helps manage your information security program.
- Download business continuity plans
- Access emergency packets
- View contact information
- Send and receive emergency alerts
- Respond to emergency alerts
- Manage information security program
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Stay up to date on the go with Tandem. This app allows access to the following Tandem features (depending on user access roles): • Download your business continuity plan, emergency packet, checklists, and instruction manuals • View contact information for employees, vendors, and locations • Send, receive, and respond to emergency alerts for employees at your organization About Tandem: Tandem is a cybersecurity and compliance software designed to help organizations improve their information security, stay in compliance, and lower overhead costs. We named our product Tandem because it works in partnership - in tandem - with you. You bring knowledge of your organization and needs, Tandem brings a user-friendly application, built by information security experts to help you organize and manage your information security program.
Jack Henry Support
Access comprehensive support for Jack Henry Banking, Symitar, and ProfitStars products. This application allows users to create, view, and manage support cases and client work requests. Administrators can also manage product support authorizations for their employees.
- Create/Edit Support Cases
- View and Manage Cases
- Search Case History
- Maintain User Information
- Company Selection
- Manage Product Support Authorizations
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Obtain support for your Jack Henry Banking®, Symitar®, or ProfitStars® products through the Jack Henry & Associates, Inc. JHA Support app. You can use this app to create, view, and manage your self-service support and client work request cases. - Create/Edit Case - Case Search - Maintain My Information - Company Selection For Clients Administrators (FC Admins) can designate Product Support Authorizations for employees. - Product Support Authorizations - Reporting
Screenshots
Verdict
The clearest difference is review sentiment: Tandem at 100% against Jack Henry Support's 0%. Tandem also leads on rating (5.0 vs 3.0) and update cadence (monthly vs every 4 months). Jack Henry Support's advantage is iOS requirement (8.0 vs 16.4). On price, ratings volume, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Tandem holds the better App Store score, 5.0 against 3.0. Both are backed by a comparable volume of ratings — 8 and 7 respectively. Written reviews point the same way: 100% of Tandem's written reviews are positive against 0% of Jack Henry Support's.
Tandem ships an update monthly, Jack Henry Support every 4 months. The most recent releases landed on October 17, 2026 and September 24, 2026 respectively.
| Parameter | Tandem | Jack Henry Support |
|---|---|---|
| Price | Free | Free |
| Rating | 5.0 (8 ratings) — better | 3.0 (7 ratings) |
| Positive reviews | 100.0% of reviews — better | 0.0% of reviews |
| Number of ratings | 8 — better | 7 |
| Update frequency | Monthly — better | Every 4 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad | iPhone, iPad, iPod — better |
| Requires iOS | 16.4 | 8.0 — better |
| Further details — not scored | ||
| Size | 53 MB | 37 MB |
| Age rating | 4+ | 4+ |
| Developer | CoNetrix | Jack Henry and Associates, Inc. |
Customer experience
Tandem
Jack Henry Support
In-app purchases
Tandem
No in-app purchases
Jack Henry Support
No in-app purchases
Questions
Is Tandem free?
Is Jack Henry Support free?
Which has better reviews, Tandem or Jack Henry Support?
Do Tandem or Jack Henry Support have ads?
Which is updated more often, Tandem or Jack Henry Support?
Other comparisons
