FIS Mobile vs Jack Henry Support
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
FIS Mobile
Manage, monitor, service, and engage with your FIS products directly from your mobile device. This app provides a convenient digital connection for all your FIS-related needs.
- Manage FIS products
- Monitor FIS services
- Service FIS accounts
- Engage with FIS
- Digital relationship management
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FIS Mobile App is your digital relationship between FIS and you! Manage, monitor, service and engage with FIS and the products you own directly in the palm of your hand.
Jack Henry Support
Access comprehensive support for Jack Henry Banking, Symitar, and ProfitStars products. This application allows users to create, view, and manage support cases and client work requests. Administrators can also manage product support authorizations for their employees.
- Create/Edit Support Cases
- View and Manage Cases
- Search Case History
- Maintain User Information
- Company Selection
- Manage Product Support Authorizations
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Obtain support for your Jack Henry Banking®, Symitar®, or ProfitStars® products through the Jack Henry & Associates, Inc. JHA Support app. You can use this app to create, view, and manage your self-service support and client work request cases. - Create/Edit Case - Case Search - Maintain My Information - Company Selection For Clients Administrators (FC Admins) can designate Product Support Authorizations for employees. - Product Support Authorizations - Reporting
Screenshots
Verdict
The clearest difference is review sentiment: FIS Mobile at 50% against Jack Henry Support's 0%. Jack Henry Support's advantage is rating (3.0 vs 2.6) and iOS requirement (8.0 vs 14.0). On price, ratings volume, update cadence and ads there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Jack Henry Support holds the better App Store score, 3.0 against 2.6. Both are backed by a comparable volume of ratings — 10 and 7 respectively. Written reviews complicate that: 50% of FIS Mobile's written reviews are positive against 0% of Jack Henry Support's, so the app with the better star average is not the one people write more warmly about.
FIS Mobile ships an update every 3 months, Jack Henry Support every 4 months. The most recent releases landed on October 13, 2026 and September 24, 2026 respectively.
| Parameter | FIS Mobile | Jack Henry Support |
|---|---|---|
| Price | Free | Free |
| Rating | 2.6 (10 ratings) | 3.0 (7 ratings) — better |
| Positive reviews | 50.0% of reviews — better | 0.0% of reviews |
| Number of ratings | 10 — better | 7 |
| Update frequency | Every 3 months — better | Every 4 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Requires iOS | 14.0 | 8.0 — better |
| Further details — not scored | ||
| Size | 27 MB | 37 MB |
| Age rating | 4+ | 4+ |
| Developer | Fidelity Information Services, LLC | Jack Henry and Associates, Inc. |
Customer experience
FIS Mobile
Jack Henry Support
In-app purchases
FIS Mobile
No in-app purchases
Jack Henry Support
No in-app purchases
