Comparison

Zscaler Client Connector vs Facility Assist

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Zscaler Client Connector

This application provides secure internet access and private access to corporate resources for mobile devices. It creates a secure tunnel to a cloud security platform, offering consistent security across devices without user intervention. It's designed for enterprise use with an active subscription.

Highlights
  • Zscaler Internet Access
  • Zscaler Private Access
  • Secure HTTP tunnel
  • Cloud security platform connection
  • One-step enrollment
  • MFA via SAML support
Features
Read full description

The Zscaler App for iOS includes both Zscaler Internet Access and Zscaler Private Access modules. Mobility has raised business productivity, but it’s brought its share of issues, as well. One of the biggest challenges is the need to provide complete, consistent security across devices that you may not own. The majority of web traffic from mobile devices comes from apps, not from standard browsers, so threats may not even be visible to traditional security appliances. Note: Zscaler App is used with an active enterprise subscription to Zscaler's Mobile Security service. Please follow instructions from your IT organization to use this app. Zscaler App automatically creates a lightweight HTTP tunnel that connects the user’s endpoint to Zscaler’s cloud security platform with no need for PAC files or authentication cookies. The Zscaler Cloud Service delivers one-step enrollment, with multifactor authentication support via SAML. If you are an end-user and have issues or concerns, please reach out to your organizations support. Client Connector does not collect any personal information about you, or your device, however traffic your device sends to websites and SaaS applications is visible by your company administrators.

About

Facility Assist

This application allows users to easily report, track, and find service requests through interactive conversation. It streamlines the process of submitting and managing facility-related issues.

Highlights
  • Interactive conversation interface
  • Report service requests
  • Track submitted requests
  • Find existing service requests
  • Streamlined issue management
Features
Read full description

The facility assistant is a mobile application that empowers through interactive conversation, the ability for users to easily report, track and find service requests that have been submitted.

Screenshots

Zscaler Client Connector4 screens
Facility Assist3 screens

Verdict

The call

The clearest difference is review sentiment: Facility Assist at 100% against Zscaler Client Connector's 24%. Facility Assist also leads on rating (3.0 vs 2.4). Zscaler Client Connector's advantage is ratings volume (142 vs 2) and update cadence (monthly vs every 2 months). On price, ads, in-app purchases and monetization model there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

Facility Assist holds the better App Store score, 3.0 against 2.4. That said, the two scores are not equally well evidenced: Zscaler Client Connector has 142 ratings behind it against 2, so its average is the more settled of the two. Written reviews point the same way: 24% of Zscaler Client Connector's written reviews are positive against 100% of Facility Assist's.

UpkeepUpdate frequency

Zscaler Client Connector ships an update monthly, Facility Assist every 2 months. The most recent releases landed on November 6, 2026 and November 3, 2026 respectively.

Scorecard4 real differences · 6 level
Zscaler Client Connector versus Facility Assist: the parameters behind the verdict, then further details
ParameterZscaler Client ConnectorFacility Assist
PriceFreeFree
Rating2.4 (142 ratings)3.0 (2 ratings) — better
Positive reviews23.6% of reviews100.0% of reviews — better
Number of ratings142 — better2
Update frequencyMonthly — betterEvery 2 months
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
DevicesiPhone, iPad, iPodiPhone, iPad, iPod
Requires iOS14.0 — better15.0
Further details — not scored
Size45 MB76 MB
Age rating4+4+
DeveloperZscaler IncApptree Software, Inc.

Customer experience

Zscaler Client Connector

All ratings142 ratings
Positive35.2%
Neutral2.1%
Negative62.7%
Written reviews55 reviews
Positive23.6%
Neutral0.0%
Negative76.4%

Facility Assist

All ratings2 ratings
Positive50.0%
Neutral0.0%
Negative50.0%
Written reviews1 reviews
Positive100.0%
Neutral0.0%
Negative0.0%

Bugs and requests

Zscaler Client Connector

Reported bugs

47 issues
  • Blocks regular use items like Amazon Music
  • Battery draining too fast
  • Fails to connect multiple times
  • iPhone behaving erratically after install
  • Battery draining very fast and restarting frequently
Show 42 more
  • CarPlay crashes
  • Conflicts with many other apps
  • Drains battery in the background
  • VPN always on and consuming lot of battery
  • Cannot turn off VPN
  • Client connects/disconnects often
  • Local servers throttle traffic
  • VPN always on
  • VPN not turning off despite user action
  • Automatically reconnects
  • Connection unstable
  • Does not maintain connection
  • Has to re-authenticate regularly
  • Says connected but isn't
  • Doesn't work well with Zoom meetings
  • Shows no internet access sometimes
  • Disconnects Wi-Fi and uses LTE
  • Refuses to connect to VPN when offline
  • Shows as 'Connected' but no connections allowed
  • VPN on demand not communicating with app
  • Unable to uninstall
  • VPN always shows connected when disconnected
  • Takes hours to connect to internet and get authenticated
  • Slows down connection to pre-broadband speeds
  • SSL inspection issues
  • Unable to stream radio services
  • Update may break internet completely
  • Custom certificate issues
  • Takes forever to log out
  • Logging out does not work
  • Post SSO login redirects to homepage
  • App will not connect at all
  • Connected once, then never again
  • Cannot log back in
  • Internet security tab says disabled
  • iPad has completely broken down
  • Cannot search anything up
  • Takes too long to download
  • Won't let me login
  • Consumes a lot of battery
  • Version 1.8.5 cannot connect
  • Zscaler over speedtest

Requested features

7 requests
  • Improve battery optimization
  • Simplify VPN on/off controls
  • Address backend issues
  • Provide clearer error messages
  • Improve app stability on iOS
Show 2 more
  • Allow disabling VPN without full logout
  • Optimize performance for older devices

Facility Assist

Not enough reviews yet to summarise bugs or requests.

In-app purchases

None

Zscaler Client Connector

No in-app purchases

None

Facility Assist

No in-app purchases

Questions

Is Zscaler Client Connector free?
Zscaler Client Connector is free to download, with no in-app purchases.
Is Facility Assist free?
Facility Assist is free to download, with no in-app purchases.
Which has better reviews, Zscaler Client Connector or Facility Assist?
Facility Assist is rated higher. Zscaler Client Connector averages 2.4 out of 5 from 142 ratings, while Facility Assist averages 3.0 from 2 ratings.
Do Zscaler Client Connector or Facility Assist have ads?
Neither Zscaler Client Connector nor Facility Assist shows ads.
Which is updated more often, Zscaler Client Connector or Facility Assist?
Zscaler Client Connector ships an update monthly, and Facility Assist every 2 months. Most recently, Zscaler Client Connector was updated on November 6, 2026 and Facility Assist on November 3, 2026.

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