Optimal Authenticator vs Duke Energy

With the Optimal Authenticator, quickly and securely verify your identity for access to all of your applications. Authentication features include: Two-factor authentication: Two-factor authentication provides an extra layer of security to your account. When signing in, after entering your password, you'll be asked to provide additional verification via the app. A push notification is sent to your mobile device to alert you of a pending two-factor verification request. Simply tap on the notification to launch the app and tap Approve to complete the verification. Alternatively, you may be prompted to enter the verification code displayed in the app. Device registration: By registering your device through the app, organizations can verify that the sign-in request is coming from a trusted device.

With the Duke Energy app, you’ll be able to easily manage and view your accounts anywhere, anytime. Current features of the Duke Energy app allow you to: • Easily log in. Using your Duke Energy account, you’ll be able to log in once and have options to set up either Touch ID® or Face ID® to easily access your account. • View and pay bill. Access your bill from anywhere and set up automatic payments. You can also view your billing history and easily compare bills from last year and last month. • Report an outage. Inform us if your power is out and get updates on when it is estimated to be restored. • Track energy usage. View your past and recent energy use so you can better manage it and get more detailed information. • Set up bill reminders. Stay on top of your bill and always know when to pay. • Save more. Take advantage of our energy and money-saving offers. • Customer service. Contact our customer support if you ever have questions about your service or your energy bill.