RealWear One vs Atera
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
RealWear One
This app enhances the functionality of RealWear headsets with features like real-time video calling and remote keyboard input. It simplifies device setup through QR code scanning for quick network configuration.
- 1:1 real-time video calling
- QR code device setup
- Remote keyboard functionality
- User-friendly interface
- Quick connectivity
- Secure and reliable performance
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Unlock a seamless experience with the RealWear One App featuring REALTIME BY REALWEAR - the perfect partner for your RealWear headsets. Designed with simplicity and functionality in mind, our app revolutionizes how you interact with your headset. Features: Easy 1:1 video calling technology. With just a tap, headset users can instantly connect with someone for a crisp and clear video conversation. Effortless Setup: Say goodbye to cumbersome manual setups. Simply scan a QR code and instantly set your device's network configuration. Your RealWear headset will be online in a flash! Remote Keyboard Functionality: Ever found it challenging to input text on your RealWear device? With our remote keyboard feature, you can now type effortlessly using your mobile phone, and watch the text appear on your RealWear headset in real-time. Additional Benefits: User-friendly interface Quick connectivity Secure and reliable performance Experience the future of RealWear headsets with RealWear Connect. Download now and redefine your RealWear experience! RealWear and Remote Keyboard require firmware v1.6 for Navigator 500 and 520 devices Support for HMT-1 and HMT-1Z1 coming soon.
Atera
Deliver IT support remotely and on-site with alert monitoring, customer and device access, and remote control capabilities. This mobile app complements a comprehensive platform for IT professionals to manage their entire business, including RMM, help desk, and billing.
- Alert monitoring
- Customer and device access
- Remote access
- On-site support
- Help desk
- Remote Monitoring and Management (RMM)
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Introducing the Atera mobile app! Provide awesome IT support to your customers, at the office, on-site, and on-the-go, with alert monitoring, access to customers, contacts and devices, remote access, and more. Atera is a unique platform designed for Managed Service Providers (MSPs) and internal IT departments; Combining Remote Monitoring and Management (RMM), Help Desk, Remote Support, Billing and Reporting —it’s a complete, one-stop-shop that enables MSPs to manage their entire business. The mobile app is a lite version designed to be used alongside Atera software.
Screenshots
Verdict
The clearest difference is rating: RealWear One at 4.8 against Atera's 1.6. RealWear One also leads on monetization model (free vs freemium) and review sentiment (29% vs 10%). Atera's advantage is ratings volume (113 vs 8). On price, update cadence, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
RealWear One holds the better App Store score, 4.8 against 1.6. That said, the two scores are not equally well evidenced: Atera has 113 ratings behind it against 8, so its average is the more settled of the two. Written reviews point the same way: 29% of RealWear One's written reviews are positive against 10% of Atera's.
RealWear One ships an update every 2 months, Atera every 6 weeks. The most recent releases landed on November 2, 2026 and November 3, 2026 respectively.
| Parameter | RealWear One | Atera |
|---|---|---|
| Price | Free | Free |
| Rating | 4.8 (8 ratings) — better | 1.6 (113 ratings) |
| Positive reviews | 28.6% of reviews — better | 9.7% of reviews |
| Number of ratings | 8 | 113 — better |
| Update frequency | Every 2 months | Every 6 weeks — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free — better | Freemium |
| Devices | iPhone, iPad | iPhone, iPad, iPod — better |
| Requires iOS | 16.0 | 15.0 — better |
| Further details — not scored | ||
| Size | 31 MB | 71 MB |
| Age rating | 4+ | 4+ |
| Developer | Realwear Inc. | Atera Networks LTD. |
Customer experience
RealWear One
Atera
Bugs and requests
RealWear One
Not enough reviews yet to summarise bugs or requests.
Atera
Reported bugs
18 issues- Login loops back to authentication screen
- MFA window fails to appear
- App won't connect or load data
- Blank white screen after successful login
- Message input field hidden behind keyboard when replying to tickets
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- App freezes when accessing tickets
- Biometric authentication fails with 'Something went wrong' error
- Notifications don't arrive when app is logged out
- Ticket text displays only one line
- Images and attachments not rendering
- Filters not working correctly
- Resolved or deleted tickets still appearing in lists
- App crashes when replying to tickets
- Timer auto-starts when viewing tickets
- Keyboard and UI overlap issues
- Recent update broke ticket reply functionality
- iOS 26 compatibility issues
- Biometric login inconsistently working
Requested features
17 requests- Full ticket creation and management capabilities
- Dark mode for nighttime usage
- Patch management integration
- Software reporting and uninstall features
- Device assignment and renaming functionality
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- Technician chat and messaging
- Custom app dashboard
- Host services and task manager access
- Support chat and ticket access via app
- Script execution capability
- Extended session timeout or persistent login
- OAuth 2.0 support for biometric-only authentication
- GPS tracking for technicians
- Scheduler for shifts and time off
- Task management system
- Improved ticket text display and formatting
- Better image and attachment handling
In-app purchases
RealWear One
No in-app purchases
Atera
No in-app purchases
