Connect2Go vs MyRichmond
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Connect2Go
Control your home security system remotely and receive real-time notifications. This app provides interactive services for various alarm systems, offering peace of mind and enhanced security.
- Remote control of security system
- Real-time notifications
- Interactive services
- Supports UNO, SOLO, DSC, Honeywell systems
- Enhanced security
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Connect2Go Mobile lets you take full advantage of your Connect2Go products. Whether you have an UNO, SOLO, DSC or Honeywell Security System we offer best-in-class Interactive Services. With full remote control and real-time notifications on your mobile phone, you will have the control you want and the security you need. Contact your security professional today to see if your alarm system is Connect2Go Ready!
MyRichmond
Access city services, manage accounts, and stay informed about local events and issues. This app provides a convenient way to handle property taxes, utilities, licenses, and community activities. Report incidents, submit feedback, and receive important reminders directly on your device.
- Manage property taxes and utility accounts
- Register for community classes and activities
- Submit feedback and report incidents
- Apply for and renew business licenses
- Biometric login and digital recreation card
- Push notifications for reminders
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Introducing the MyRichmond app - your ultimate destination for streamlined access to all online services related to the city! With this one-stop-shop mobile app, you can easily stay connected with everything that's happening in Richmond. Our app offers all the features available on the current web version and much more. With its user-friendly interface, you can manage property taxes, utility accounts, and even dog licenses with ease using the MyHome feature. Keep track of your garbage collection schedule and never miss a pick-up again. For the socially-inclined, our MyCommunity feature allows you to register for classes, activities, and programs of your interest, based on your location, and even export them to your calendar. Search for events happening in Richmond and never miss out on any fun activities. With our MyVoice feature, you can submit feedback, report incidents, and request service problems in real-time, right from the app! No need to navigate through complex phone menus or wait on hold. For entrepreneurs, our MyBusiness feature offers the convenience of applying and renewing your business license from your mobile device. Our app offers biometric login, creating a digital recreation card that can be added to your digital wallet, push notifications for important reminders, facility map directions, quick camera photo updates for incidents, and so much more. Experience the convenience of the MyRichmond app and stay connected with your city at your fingertips. Download the app today and discover a new level of ease and accessibility in managing your Richmond affairs.
Screenshots
Verdict
The clearest difference is review sentiment: Connect2Go at 9% against MyRichmond's 0%. Connect2Go also leads on device support (3 vs 1) and iOS requirement (15.6 vs 17.0). On price, update cadence, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Both ship on a similar rhythm, roughly every 2 months. The most recent releases landed on October 24, 2026 and October 27, 2026 respectively.
| Parameter | Connect2Go | MyRichmond |
|---|---|---|
| Price | Free | Free |
| Rating | 2.3 (46 ratings) — better | — |
| Positive reviews | 8.6% of reviews — better | 0.0% of reviews |
| Number of ratings | 46 — better | — |
| Update frequency | Every 2 months | Every 2 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod — better | iPhone |
| Requires iOS | 15.6 — better | 17.0 |
| Further details — not scored | ||
| Size | 24 MB | 20 MB |
| Age rating | 4+ | 4+ |
| Developer | Envisacor Technologies Inc. | City of Richmond |
Customer experience
Connect2Go
MyRichmond
Bugs and requests
Connect2Go
Reported bugs
38 issues- App no longer provides notifications of arms, disarms or alarms
- Blank screen when opening app
- App does not keep users logged in
- Delay time to arm/disarm alarm
- App shown off-line for several months
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- Notifications not working after latest iOS update
- Home button on status screen is unreachable due to time/battery display
- New version lags, screen notifications rarely work
- Buttons at the top of the screen cannot be pressed
- App does not refresh
- Unable to log in, no forgotten password option
- Buttons at the top of the screen do not work after update
- iPhone 'island' blocks part of the screen, black areas, top corner buttons blocked
- No automatic refresh in app, constantly have to open and close
- Display stretches too much, home button at top left cannot be pressed
- No option to reset password
- Login info not accepted by new app, no option to request login
- App refuses to accept user ID and new password after website password change
- Login no longer works after upgrade
- No reset password option on login screen
- White blank screen when using the app
- Application ne fonctionne plus (white screen)
- App goes to blank screen when opened
- App stopped working, white screen
- Stopped working
- App crashes a lot
- White screen when opening app
- L’application ne se rafraichit pas
- App has quit working at all, nonfunctional
- App doesn’t refresh on its own
- App won’t open on iPhone, crashes instantly
- Showing error every month
- Does not refresh
- Cannot log out and login as a different member
- App will not open after latest iOS update
- First screen is log-on, no ability to setup
- Password shown in plain text during login
- Does not work with EyezOn module
Requested features
15 requests- Update software for new IOS versions
- Fix home button placement on status screen
- Improve refresh rate and automatic refresh
- Add forgotten password/reset password option
- Improve UI/UX and graphics
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- Add Face ID or Touch ID login
- Improve security, hide password during input
- Add instructions and make app intuitive
- Overhaul app for UI, UX, and reliability
- Allow bypassing all open locations at once
- Allow automatic password reset online
- Support for multiple users with separate logins
- Improve response time from system to app
- Support for different alarm system models
- Eliminate confusing 'partition' language
MyRichmond
Not enough reviews yet to summarise bugs or requests.
In-app purchases
Connect2Go
No in-app purchases
MyRichmond
No in-app purchases









