Comparison

Connect2Go vs MyRichmond

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Connect2Go

Control your home security system remotely and receive real-time notifications. This app provides interactive services for various alarm systems, offering peace of mind and enhanced security.

Highlights
  • Remote control of security system
  • Real-time notifications
  • Interactive services
  • Supports UNO, SOLO, DSC, Honeywell systems
  • Enhanced security
Features
Read full description

Connect2Go Mobile lets you take full advantage of your Connect2Go products. Whether you have an UNO, SOLO, DSC or Honeywell Security System we offer best-in-class Interactive Services. With full remote control and real-time notifications on your mobile phone, you will have the control you want and the security you need. Contact your security professional today to see if your alarm system is Connect2Go Ready!

About

MyRichmond

Access city services, manage accounts, and stay informed about local events and issues. This app provides a convenient way to handle property taxes, utilities, licenses, and community activities. Report incidents, submit feedback, and receive important reminders directly on your device.

Highlights
  • Manage property taxes and utility accounts
  • Register for community classes and activities
  • Submit feedback and report incidents
  • Apply for and renew business licenses
  • Biometric login and digital recreation card
  • Push notifications for reminders
Features
Read full description

Introducing the MyRichmond app - your ultimate destination for streamlined access to all online services related to the city! With this one-stop-shop mobile app, you can easily stay connected with everything that's happening in Richmond. Our app offers all the features available on the current web version and much more. With its user-friendly interface, you can manage property taxes, utility accounts, and even dog licenses with ease using the MyHome feature. Keep track of your garbage collection schedule and never miss a pick-up again. For the socially-inclined, our MyCommunity feature allows you to register for classes, activities, and programs of your interest, based on your location, and even export them to your calendar. Search for events happening in Richmond and never miss out on any fun activities. With our MyVoice feature, you can submit feedback, report incidents, and request service problems in real-time, right from the app! No need to navigate through complex phone menus or wait on hold. For entrepreneurs, our MyBusiness feature offers the convenience of applying and renewing your business license from your mobile device. Our app offers biometric login, creating a digital recreation card that can be added to your digital wallet, push notifications for important reminders, facility map directions, quick camera photo updates for incidents, and so much more. Experience the convenience of the MyRichmond app and stay connected with your city at your fingertips. Download the app today and discover a new level of ease and accessibility in managing your Richmond affairs.

Screenshots

Connect2Go4 screens
MyRichmond4 screens

Verdict

The call

The clearest difference is review sentiment: Connect2Go at 9% against MyRichmond's 0%. Connect2Go also leads on device support (3 vs 1) and iOS requirement (15.6 vs 17.0). On price, update cadence, ads and in-app purchases there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

UpkeepUpdate frequency

Both ship on a similar rhythm, roughly every 2 months. The most recent releases landed on October 24, 2026 and October 27, 2026 respectively.

Scorecard3 real differences · 7 level
Connect2Go versus MyRichmond: the parameters behind the verdict, then further details
ParameterConnect2GoMyRichmond
PriceFreeFree
Rating2.3 (46 ratings) — better—
Positive reviews8.6% of reviews — better0.0% of reviews
Number of ratings46 — better—
Update frequencyEvery 2 monthsEvery 2 months
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
DevicesiPhone, iPad, iPod — betteriPhone
Requires iOS15.6 — better17.0
Further details — not scored
Size24 MB20 MB
Age rating4+4+
DeveloperEnvisacor Technologies Inc.City of Richmond

Customer experience

Connect2Go

All ratings46 ratings
Positive28.3%
Neutral8.7%
Negative63.0%
Written reviews58 reviews
Positive8.6%
Neutral15.5%
Negative75.9%

MyRichmond

Written reviews3 reviews
Positive0.0%
Neutral33.3%
Negative66.7%

Bugs and requests

Connect2Go

Reported bugs

38 issues
  • App no longer provides notifications of arms, disarms or alarms
  • Blank screen when opening app
  • App does not keep users logged in
  • Delay time to arm/disarm alarm
  • App shown off-line for several months
Show 33 more
  • Notifications not working after latest iOS update
  • Home button on status screen is unreachable due to time/battery display
  • New version lags, screen notifications rarely work
  • Buttons at the top of the screen cannot be pressed
  • App does not refresh
  • Unable to log in, no forgotten password option
  • Buttons at the top of the screen do not work after update
  • iPhone 'island' blocks part of the screen, black areas, top corner buttons blocked
  • No automatic refresh in app, constantly have to open and close
  • Display stretches too much, home button at top left cannot be pressed
  • No option to reset password
  • Login info not accepted by new app, no option to request login
  • App refuses to accept user ID and new password after website password change
  • Login no longer works after upgrade
  • No reset password option on login screen
  • White blank screen when using the app
  • Application ne fonctionne plus (white screen)
  • App goes to blank screen when opened
  • App stopped working, white screen
  • Stopped working
  • App crashes a lot
  • White screen when opening app
  • L’application ne se rafraichit pas
  • App has quit working at all, nonfunctional
  • App doesn’t refresh on its own
  • App won’t open on iPhone, crashes instantly
  • Showing error every month
  • Does not refresh
  • Cannot log out and login as a different member
  • App will not open after latest iOS update
  • First screen is log-on, no ability to setup
  • Password shown in plain text during login
  • Does not work with EyezOn module

Requested features

15 requests
  • Update software for new IOS versions
  • Fix home button placement on status screen
  • Improve refresh rate and automatic refresh
  • Add forgotten password/reset password option
  • Improve UI/UX and graphics
Show 10 more
  • Add Face ID or Touch ID login
  • Improve security, hide password during input
  • Add instructions and make app intuitive
  • Overhaul app for UI, UX, and reliability
  • Allow bypassing all open locations at once
  • Allow automatic password reset online
  • Support for multiple users with separate logins
  • Improve response time from system to app
  • Support for different alarm system models
  • Eliminate confusing 'partition' language

MyRichmond

Not enough reviews yet to summarise bugs or requests.

In-app purchases

None

Connect2Go

No in-app purchases

None

MyRichmond

No in-app purchases

Questions

Is Connect2Go free?
Connect2Go is free to download, with no in-app purchases.
Is MyRichmond free?
MyRichmond is free to download, with no in-app purchases.
Do Connect2Go or MyRichmond have ads?
Neither Connect2Go nor MyRichmond shows ads.
Which is updated more often, Connect2Go or MyRichmond?
Connect2Go ships an update every 2 months, and MyRichmond every 2 months. Most recently, Connect2Go was updated on October 24, 2026 and MyRichmond on October 27, 2026.

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