San José 311 vs Dinfo
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
San José 311
Report and track city service requests for San Jose. Submit issues with photos, categorize them, and view them on a map. Receive updates and notifications on your submitted requests.
- Submit service requests
- Track request status
- Log requests with photos
- Categorize service issues
- View requests on a map
- Receive notifications
- Access FAQs
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San José 311! San José 311 is a service request system brought to you by the City of San Jose. The application allows you to submit, track and explore a variety of city service requests. These requests are forwarded through to the relevant city service team to accept, review, update and resolve. You can submit requests anonymously or sign in with an account. We highly recommend creating an account as you will then gain access to enhanced features and experience a more personalized service. Service requests can be logged with photos, categorized and placed on a map. You can also search current requests and follow them if you want updates and notifications. The application contains a detailed Frequently Asked Questions (FAQs) section to assist you in navigating through our many city services. Neighborhood Services provides easy and instant access to your street sweeping, waste collection, neighborhood cleanup and water service provider. We hope you enjoy using and exploring San José 311 and thank you for your assistance in keeping San Jose great!
Dinfo
Effortlessly collect reward points and coupons by simply scanning receipts. Avoid sharing private phone numbers at checkout. GPS tracking runs in the background to manage reservations, though it may increase battery usage.
- Collect reward points
- Get coupons
- Scan receipts
- No private phone number sharing
- Background GPS tracking for reservations
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Collect reward points and coupons without having to bang at the cashier counters and giving out your private phone numbers. Just use this app and scan the receipt to capture points! GPS will keep running at background at the reservation date. This function will use more battery.
Screenshots
Verdict
The clearest difference is rating: Dinfo at 3.4 against San José 311's 2.0. Dinfo also leads on update cadence (every 11 days vs every 3 months). San José 311's advantage is iOS requirement (9.0 vs 15.6). On price, review sentiment, ratings volume and ads there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Dinfo holds the better App Store score, 3.4 against 2.0. Both are backed by a comparable volume of ratings — 155 and 221 respectively. Written reviews point the same way: 15% of San José 311's written reviews are positive against 21% of Dinfo's.
San José 311 ships an update every 3 months, Dinfo every 11 days. The most recent releases landed on November 3, 2026 and November 2, 2026 respectively.
| Parameter | San José 311 | Dinfo |
|---|---|---|
| Price | Free | Free |
| Rating | 2.0 (155 ratings) | 3.4 (221 ratings) — better |
| Positive reviews | 15.1% of reviews | 21.2% of reviews — better |
| Number of ratings | 155 | 221 — better |
| Update frequency | Every 3 months | Every 11 days — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Requires iOS | 9.0 — better | 15.6 |
| Further details — not scored | ||
| Size | 16 MB | 39 MB |
| Age rating | 4+ | 4+ |
| Developer | APPLICATIONS SOFTWARE TECHNOLOGY CORPORATION | Dinatouch Inc |
Customer experience
San José 311
Dinfo
User reviews
San José 311
From 155 App Store ratingsWhat we love
- 🚀 Quick response times for resolved issues
- 📸 Easy photo upload and attachment functionality
- 🗺️ Helpful map-based location selection
- ✅ Streamlined reporting process for various city services
- 📍 Convenient way to report graffiti and illegal dumping
Room to improve
- 🐛 Frequent app crashes and freezing
- 🔐 Broken authentication and password reset functionality
- 📍 Location services malfunction or reject valid addresses
- ⏱️ Extremely slow response times from city departments
- ❌ Cases closed without resolution or follow-up
Dinfo
From 221 App Store ratingsWhat we love
- 👍 Fast pre-ordering and skipping lines
- 👍 Earn points and discounts
- 👍 Good concept for restaurant waitlists
- 👍 Can see who is coming or late
Room to improve
- 🐛 App crashes frequently
- 🐛 Losing queue in waitlist
- 🐛 Confusing and terrible interface
- 🐛 App doesn't work half the time
- 🐛 Login issues (incorrect password, user not found)
Bugs and requests
San José 311
Reported bugs
19 issues- Registration page hangs or fails to process
- Login credentials not accepted despite correct password
- Password reset feature non-functional
- App crashes on iOS 13+ versions
- Location confirmation button unclickable
Show 14 moreShow fewer
- Address field rejects valid addresses from Google Maps
- Photo upload fails or doesn't save to camera roll
- App hangs indefinitely after clicking submit
- Spinning loading circle with no progress
- Authenticator code entry field unclear
- Password field displays as grey box preventing input
- App freezes when accessing profile information
- Navigation links lead nowhere or to external sites
- Required 'Tell us more' field doesn't function
- Map pin moves when searching for address
- App requires password reset every login attempt
- White blank page on startup
- Incompatibility with password managers
- Long delays in basic operations like logging in
Requested features
13 requests- Anonymous reporting without login requirement
- Back button or navigation menu in all sections
- Improved address input with manual entry option
- Real-time status updates on submitted reports
- Explanation of why cases are closed or resolved
Show 8 moreShow fewer
- Better integration between app and web platform
- Support for locations without street addresses
- Faster city response times and follow-up
- Live chat support that's actually user-friendly
- Offline functionality for report submission
- Multi-language support including Arabic
- Automatic location detection while driving
- Photo gallery integration that shows recent photos
Dinfo
Reported bugs
22 issues- Registration errors
- Login failures (incorrect password, user not found)
- Points redemption issues
- QR code scanning failures
- App crashes
Show 17 moreShow fewer
- Waitlist queue loss
- App not loading
- Clipboard access on opening
- Dark mode incompatibility
- Password shown in plaintext
- Language mixing
- Incorrect refreshing and pagination
- Forced updates
- Server connection errors
- Kicking users out of line
- Not remembering scanned numbers
- Receipt QR code expiration issues
- Inaccessible points screen
- GPS function issues
- Guest option not working
- Seat reservation UI not found
- App not working on iOS 17
Requested features
6 requests- Option to renew expiring points
- Clearer UI for seat reservations
- Improved dark mode support
- Notification for receipt/QR code expiration
- Better handling of point rounding
Show 1 moreShow fewer
- Option to not require account for basic features
In-app purchases
San José 311
No in-app purchases
Dinfo
No in-app purchases
Questions
Is San José 311 free?
Is Dinfo free?
Which has better reviews, San José 311 or Dinfo?
Do San José 311 or Dinfo have ads?
Which is updated more often, San José 311 or Dinfo?
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