SF311 vs Dinfo
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
SF311
Report quality of life issues in San Francisco with ease. Submit photos, descriptions, and locations to get problems like graffiti or potholes addressed faster. Track the status of your reports and receive completion notifications.
- Report quality of life issues
- Submit photos and location
- Track case status
- Receive completion notifications
- Direct routing to agencies
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The Convenience of an App. The Support of a Real Person. Report potholes, graffiti, broken streetlights, and other non-emergency issues in San Francisco in seconds. Add a photo, and the app suggests the right category and fills in details like vehicle license plates, saving you time. Your report goes straight to the City departments for resolution. Built for Everyone Professionally translated by native speakers in English, Traditional Chinese, Spanish, Filipino, and Vietnamese. Meets WCAG accessibility standards. Never Alone Questions about your report or need to flag something the app doesn’t cover? Dial 311 from within San Francisco to speak with a real SF311 representative.
Dinfo
Effortlessly collect reward points and coupons by simply scanning receipts. Avoid sharing private phone numbers at checkout. GPS tracking runs in the background to manage reservations, though it may increase battery usage.
- Collect reward points
- Get coupons
- Scan receipts
- No private phone number sharing
- Background GPS tracking for reservations
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Collect reward points and coupons without having to bang at the cashier counters and giving out your private phone numbers. Just use this app and scan the receipt to capture points! GPS will keep running at background at the reservation date. This function will use more battery.
Screenshots
Verdict
The clearest difference is rating: Dinfo at 3.4 against SF311's 2.8. Dinfo also leads on update cadence (every 11 days vs every 2 months) and ratings volume (221 vs 5). On price, review sentiment, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Dinfo holds the better App Store score, 3.4 against 2.8. That said, the two scores are not equally well evidenced: Dinfo has 221 ratings behind it against 5, so its average is the more settled of the two. Written reviews complicate that: 28% of SF311's written reviews are positive against 21% of Dinfo's, so the app with the better star average is not the one people write more warmly about.
SF311 ships an update every 2 months, Dinfo every 11 days. The most recent releases landed on October 23, 2026 and October 22, 2026 respectively.
| Parameter | SF311 | Dinfo |
|---|---|---|
| Price | Free | Free |
| Rating | 2.8 (5 ratings) | 3.4 (221 ratings) — better |
| Positive reviews | 27.7% of reviews — better | 21.2% of reviews |
| Number of ratings | 5 | 221 — better |
| Update frequency | Every 2 months | Every 11 days — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad | iPhone, iPad, iPod — better |
| Requires iOS | 26.0 | 15.6 — better |
| Further details — not scored | ||
| Size | 12 MB | 39 MB |
| Age rating | 4+ | 4+ |
| Developer | San Francisco 311 | Dinatouch Inc |
Customer experience
SF311
Dinfo
Bugs and requests
SF311
Not enough reviews yet to summarise bugs or requests.
Dinfo
Reported bugs
22 issues- Registration errors
- Login failures (incorrect password, user not found)
- Points redemption issues
- QR code scanning failures
- App crashes
Show 17 moreShow fewer
- Waitlist queue loss
- App not loading
- Clipboard access on opening
- Dark mode incompatibility
- Password shown in plaintext
- Language mixing
- Incorrect refreshing and pagination
- Forced updates
- Server connection errors
- Kicking users out of line
- Not remembering scanned numbers
- Receipt QR code expiration issues
- Inaccessible points screen
- GPS function issues
- Guest option not working
- Seat reservation UI not found
- App not working on iOS 17
Requested features
6 requests- Option to renew expiring points
- Clearer UI for seat reservations
- Improved dark mode support
- Notification for receipt/QR code expiration
- Better handling of point rounding
Show 1 moreShow fewer
- Option to not require account for basic features
In-app purchases
SF311
No in-app purchases
Dinfo
No in-app purchases
