Not so easy to use
Please just copy whatever Solve SF has
Clunky and hard to use
Categories are too limited and difficult to navigate. Only usable for most common problems, but slow and clunky for users.
Great idea but need more employees to make service faster
So far I’ve had a positive experience with getting responses for the problems I have reported on the app however sometimes there is a response in a few hours and other times it can take days. There needs to be more city employees to respond to the high demand. Also I notice there is a much faster response in rich neighborhoods versus poorer ones. That’s not right since every resident deserves fair and equal access to city resources
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Actual garbage
They close every case you open in under five minutes of submitting and do nothing to clean the streets of SF. It’s wild how useless it is and how this city just does not care
Possibly the most useful lightweight app I have at just 25 megabytes! One request…
One request: The ability for a user to close an issue they reported in the SF311 app (currently we have to call to have an issue closed).
Thanks for keeping this app feather-light at just ~25 megabytes. Other apps weigh in at hundreds of megabytes for no good reason. The SF311 app stands above the rest and saves bandwidth.
Keep up the great work!
Thanks for keeping this app feather-light at just ~25 megabytes. Other apps weigh in at hundreds of megabytes for no good reason. The SF311 app stands above the rest and saves bandwidth.
Keep up the great work!
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Possibly the most useful lightweight app I have at just 25 megabytes!
Thanks for keeping this app feather-light at just ~25 megabytes. Other apps weigh in at hundreds of megabytes for no good reason. The SF311 app stands above the rest and saves bandwidth.
Keep up the great work!
Keep up the great work!
Just like 311…
Doesn’t work. Nothing happens. No one pays for Muni. The city doesn’t care, then comes crying to us for more money. GFY
Pointless.
I reported a Porsche that blocked the entire sidewalk for weeks, after I had been calling the SFMTA for days. My friend, who is mobility impaired, could not pass the property. Yet neither SFMTA nor this 312 app ever showed up.
I bet they’d have been there right away had it been an unhoused person’s tent, but they don’t bother a rich person’s Porsche. SF’s city government is awful.
I bet they’d have been there right away had it been an unhoused person’s tent, but they don’t bother a rich person’s Porsche. SF’s city government is awful.
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Defined categories do not match situation
I use this app frequently and the frustration is that the defined categories from which one is required to choose often do not fit the problem. Choosing something “close” can often result in dispatch of someone unable to address the problem.
error code401
Keep refresh it doesn’t work.
City deletes your submissions
The app is ok. Some of my submissions are addressed. Some stay open for days. However, yesterday I submitted three tickets on my walk, all significant. All showed in the app as open. Then this morning, two are mysteriously gone from the app. Not closed… gone like they never existed.
Too bad
This app has become an exercise in futility. Deleted after several years.
Best way to feel helpful
The city has a lot of cleanup after the pandemic. This is the best way to be a productive citizen and report things should be addressed. It’s easy to use and has made my walks around town somehow more productive and less hopeless.
HORRIBLE APP
NEVER WORKS AND CRASHES 24/7!!!!
Dont provide contact info
Once a user provides contact into and submits requests. Requests never get opened and stay as submitted. Also there is no way to report anonymously because after after signing out because uninstalling when you hit get started the app automatically signs a user back in.
Only could do 5 posts, cannot do more than 5 posts
I submitted 6th post twice, but the post disappeared at second morning. Please fix the problem.
Resident of SF? Get this app.
Takes seconds to report graffiti or trash in street. Frustrating that DPW and others don’t actually close all requests but at least it’s sending data where the problem areas are.
Live in SF? Get this app.
Easy to report graffiti and street cleanups.
Wish it would log/process everything (I.e noise complaints) rather than just referring to another service
Wish it would log/process everything (I.e noise complaints) rather than just referring to another service
New app is a step back
Loses about 1/3 reports I submit. Location manager wirse
New phone = new account?
I got a new phone, and none of my old reports open up. And there is no way to log into the account on the old phone. It is like every time you get a new phone you have to get a new account?
