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OAK 311

OAK 311

by City of Oakland

651 ratings
34 reviews
🔧 Utilities
Free

Details

  • Released
  • Updated
  • November 21, 2017
  • May 21, 2026

Features

Developer

City of Oakland
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OAK 311 screenshot #1 for iPhone
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🔄6+ apps
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❓5 answered
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📦~ in 3 months
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About

Easily report non-emergency issues in Oakland, California, with photo attachments and GPS location. Track your reports, engage with community submissions, and stay updated on city news and events.

✓Report non-emergency issues
✓Attach photos to reports
✓Automatic or manual GPS location
✓Follow and comment on issues
✓Receive action notifications
✓Connect to city social media
✓View city news and events
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What users say

Summarized from real user reviews of OAK 311. Based on 651 reviews and a 4.4/5 average, it highlights the 7 positives and 8 negatives reviewers mention most about this Utilities app.

Positive things

  • ✅Successful issue resolution for many users
  • 🚀Quick response times on some reports
  • 👍Easy to use interface for most users
  • 🔄Seamless data migration from previous system
  • 🙏Appreciated by community members
  • 📱Convenient anonymous reporting option
  • ✔️Functional app design

Negative things

  • ⏱️Extremely slow response times from city
  • 🐛Buggy and crash-prone application
  • 😤Reports closed without action taken
  • 🗺️Poor location detection and city boundary issues
  • ❌No accountability for completed work
  • 📉Lack of app maintenance and updates
  • 😞City inaction on reported issues
  • 🔐Technical barriers for elderly users
See all reviews

What's New in OAK 311

6.5.0

May 21, 2026

- This release introduces full landscape orientation support across all primary application tabs to improve accessibility and viewing flexibility.

User reviews

Most RecentHighest RatedLowest Rated

THIS 311 STUFF

Bravo 311, I’ve submitted scores of times and ALL were eventually handled, a minor few lengthy responses, some seemed overnight 👏🏾👏🏾👏🏾!!! We have a ways to go to curb the illegal behavior, BUT having 311 has been a mental and visual remedy to the POS’, that scoff at our laws and abandon or dump illegally. YOU ARE APPRECIATED
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Bigrell0326Bigrell0326

Tree trimming

This app need more features such as report about city tree with low-hanging branches
Phimanh2021Phimanh2021

NO action

No matter how much you make a complaint nothing is being done to combat this homeless issue, theft vandalism at Uhaul on 81st ave
mookdittymookditty

Thank you!

I appreciate all that goes in to dealing with Oaklands Street Challenges!
JaneliyaraJaneliyara

Clunky

App is difficult to navigate. It does not give a clear step by step instructions. I can only imagine how difficult this is to use for the elderly. Too many unnecessary questions.
japs12358japs12358
See 29 more reviews

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User experience

🐞

Reported Bugs

9 issues

Photo selection always uses previous image

Bug

App loses all data when pressing photo button

Bug

Verification code never arrives

Bug

Map feature crashes

Bug

License plate field won't populate

Bug

App becomes unresponsive during signup

Bug

App freezes when reopening cases with photos

Bug

Network errors preventing report submission

Bug

Incorrect city auto-fill using zip codes

Bug
✨

Requested Features

7 requests

Tree trimming and low-hanging branch reporting

Feature

Better step-by-step instructions

Feature

Touch ID sign-in capability

Feature

Photo verification by city workers before case closure

Feature

Ability to report duplicate issues in same location

Feature

Improved error messaging on submission failures

Feature

Case closure functionality by users

Feature

FAQ

What does the OAK 311 app do?

OAK 311 allows users to report non-emergency issues within the City of Oakland, California. You can submit reports for problems like potholes or graffiti, attach photos, and specify the location. The app also provides a way to follow and comment on issues reported by others and access city news and events.

How do I report an issue using OAK 311?

To report an issue, open the app and select the option to create a new report. You can then describe the problem, attach a photo, and set the location using your device's GPS or by manually adjusting it. Once submitted, your report is sent to the appropriate city department.

Is OAK 311 free to use?

Yes, the OAK 311 app is completely free to download and use. There are no in-app purchases or subscription fees associated with reporting issues or accessing city information through the application.

What kind of issues can I report with OAK 311?

You can report various non-emergency issues that affect the City of Oakland. This includes common problems such as potholes, graffiti, damaged sidewalks, and other public works concerns. The app is designed to streamline the reporting process for these types of issues.

Can I see issues reported by other people?

Yes, the OAK 311 app allows community members to view and comment on issues that have already been reported by others. This feature fosters community engagement and transparency by letting residents follow the progress of reported problems.