Comparison

ConnectEBT vs Direct Express® Mobile App

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

ConnectEBT

Easily monitor your EBT balance, view deposits, and track transactions. Securely manage your PIN and register your card. Supports multiple states with more coming soon.

Highlights
  • Check EBT balance
  • View deposits
  • Review transaction history
  • Select/change PIN
  • Biometric login
  • Card scanning registration
Features
Currently charting
Read full description

The ConnectEBT app is the fast, secure and easy way to monitor your EBT available balance, deposits, transaction activity, and select or change your PIN. The app currently supports Alabama, Arkansas, American Samoa, Delaware, Georgia, Illinois, Iowa, Maine, Montana, New Jersey, Ohio, Oklahoma, Pennsylvania, South Carolina, Utah and Virginia EBT. We are excited to bring support for additional state programs in the near future. To register, enter your EBT Card information on the ConnectEBT mobile app or at www.ConnectEBT.com. Already have your ConnectEBT user ID and password? You’re ready to use the ConnectEBT mobile app. • Check your available SNAP or Cash balance anytime, anywhere • View your deposits information • Review transaction history • Select your card’s PIN • Easy login and registration using biometrics and card scanning Disclosures: • Currently available for Alabama, Arkansas, American Samoa, Delaware, Georgia, Illinois, Iowa, Maine, Montana, New Jersey, Ohio, Oklahoma, Pennsylvania, South Carolina, Utah and Virginia. Other states will be available in the near future. • There is no charge for using the app, but message and data rates may apply. • Conduent® and Conduent Agile Star® are trademarks of Conduent Business Services, LLC in the United States and/or other countries. Conduent® Connect Processing Solution. ©2021 Conduent State & Local Solutions, Inc. All Rights Reserved.

About

Direct Express® Mobile App

Manage your prepaid debit card securely from your mobile device. Check balances, review transactions, and monitor deposits anytime, anywhere. This app is exclusively for cardholders whose card number begins with 514125.

Highlights
  • Check balance anytime
  • Review transaction history
  • Monitor deposits
  • Secure account management
  • Access funds on payment day
Features
Read full description

Do more with your money using the new mobile application for your Direct Express® Debit Mastercard® prepaid card. This free mobile app allows you to securely access and manage your Direct Express® Debit Mastercard® card from anywhere using your mobile device. IMPORTANT: This app is ONLY for cardholders whose card number begins with 514125. DO NOT download this app if your Direct Express Card was issued by Comerica Bank. If your card number begins with 533248, please search for the yellow Direct Express® app in the App Store and download the app that matches the first six numbers of your Comerica-issued Direct Express® card. WHY USE DIRECT EXPRESS®? When you sign up to receive your federal benefits on the Direct Express® card: • Your payment is automatically deposited each month • No paper checks to cash • No risk of lost or stolen checks • Access your funds on payment day WITH THE MOBILE APP, YOU CAN: • Check your balance anytime • Review transaction history • Monitor deposits • Manage your account securely USE YOUR CARD TO: • Make purchases anywhere Debit Mastercard® is accepted • Withdraw cash at ATMs • Get cash back with purchases • Shop and pay bills online • Purchase money orders at the U.S. Post Office Download the Direct Express® mobile app today and take control of your federal benefits securely and conveniently. *For newly issued Fifth Third Bank, N.A. cards only. Existing cardholders with a Comerica-issued card should continue to use their current app until further notice.

Screenshots

ConnectEBT3 screens
Direct Express® Mobile App4 screens

Verdict

The call

The clearest difference is rating: Direct Express® Mobile App at 4.8 against ConnectEBT's 4.0. Direct Express® Mobile App also leads on review sentiment (50% vs 32%). ConnectEBT's advantage is chart position (#157 vs unranked) and iOS requirement (13.0 vs 15.6). On price, ratings volume, update cadence and ads there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

Direct Express® Mobile App holds the better App Store score, 4.8 against 4.0. Both are backed by a comparable volume of ratings — 7.8K and 3K respectively. Written reviews point the same way: 32% of ConnectEBT's written reviews are positive against 50% of Direct Express® Mobile App's.

UpkeepUpdate frequency

ConnectEBT ships an update every 3 months, Direct Express® Mobile App every 6 weeks. The most recent releases landed on November 10, 2026 and November 8, 2026 respectively.

Scorecard4 real differences · 7 level
ConnectEBT versus Direct Express® Mobile App: the parameters behind the verdict, then further details
ParameterConnectEBTDirect Express® Mobile App
PriceFreeFree
Rating4.0 (7.8K ratings)4.8 (3K ratings) — better
Positive reviews31.8% of reviews50.0% of reviews — better
Number of ratings7.8K — better3K
Update frequencyEvery 3 monthsEvery 6 weeks — better
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
Best chart rank#157 — better—
DevicesiPhone, iPodiPhone, iPad, iPod — better
Requires iOS13.0 — better15.6
Further details — not scored
Size29 MB114 MB
Age rating4+4+
DeveloperConduent Inc.First Data Corporation

Customer experience

ConnectEBT

All ratings7,781 ratings
Positive75.1%
Neutral4.6%
Negative20.3%
Written reviews431 reviews
Positive31.8%
Neutral10.7%
Negative57.5%

Direct Express® Mobile App

All ratings2,520 ratings
Positive96.3%
Neutral1.6%
Negative2.1%
Written reviews14 reviews
Positive50.0%
Neutral7.1%
Negative42.9%

Bugs and requests

ConnectEBT

Reported bugs

3 issues
  • Server errors preventing login
  • Decryption issues locking users out
  • Inconsistent behavior across login attempts

Requested features

4 requests
  • Notification for deposits
  • Ability to see transaction history
  • Biometric login support
  • Better customer support

Direct Express® Mobile App

Not enough reviews yet to summarise bugs or requests.

In-app purchases

None

ConnectEBT

No in-app purchases

None

Direct Express® Mobile App

No in-app purchases

Questions

Is ConnectEBT free?
ConnectEBT is free to download, with no in-app purchases.
Is Direct Express® Mobile App free?
Direct Express® Mobile App is free to download, with no in-app purchases.
Which has better reviews, ConnectEBT or Direct Express® Mobile App?
Direct Express® Mobile App is rated higher. ConnectEBT averages 4.0 out of 5 from 7.8K ratings, while Direct Express® Mobile App averages 4.8 from 3K ratings.
Do ConnectEBT or Direct Express® Mobile App have ads?
Neither ConnectEBT nor Direct Express® Mobile App shows ads.
Which is updated more often, ConnectEBT or Direct Express® Mobile App?
ConnectEBT ships an update every 3 months, and Direct Express® Mobile App every 6 weeks. Most recently, ConnectEBT was updated on November 10, 2026 and Direct Express® Mobile App on November 8, 2026.

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