Works well
Definitely worth downloading and using
Horrible
This app is by far the worst app out there!!! You can not reset your login information once you’ve created one you can’t add numbers or punctuation in your password it can’t be longer than 8 digits which leaves it open for hackers! It’s no way to contact them number email other it completely sucks zero stars! Zero
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Need password bug to be fixed
I don't understand why, I have been asked to change my password on every single login, I can see changing it every 30-90 days, but not every login.
And also if going be changing it so much, need to allow special characters (*^+=%#$&@)(, EatC...)
Thanks!
And also if going be changing it so much, need to allow special characters (*^+=%#$&@)(, EatC...)
Thanks!
PIN Selection
They want you to change your PIN each month yet when you enter the new PIN you can’t click the orange “continue” bar. Therefore it never allows you to finish the process in this app….i even checked to see if there was a newer app version available. Without the PIN you can’t buy your food essentials so the money just sits and then it’s given right back to them or is never used.
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Good Program
I am on Medicaid through SSI Disability. I only in the last several months found out about reporting your doctor appointments & they reimburse for gas basically. I had always seen the EBT cash option at the store & never knew what it was.
Anyway, to stop rambling, it has been a salvation to me. All my doctors are 50+ miles away. This app makes it so easy to check your balance. Simple but effective!
Anyway, to stop rambling, it has been a salvation to me. All my doctors are 50+ miles away. This app makes it so easy to check your balance. Simple but effective!
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Keeps asking me to make a pin
It keeps asking me to make a new pin over and over I’ve already made a pin and used the card other than that it’s fine
Sucks
Always makes me change my password doesn’t work on my IPhone 17 and always locks my card before letting me process a payment
Locked out
Lost my card while I was logged out and now I need the card number to log back in and it’s the only way can’t contact anybody or nothing. This review is literally my only hope of getting in contact with somebody to get a new card or access to my account.
Permanently has locked me out.
Loved it in the beginning. But now it claims I have logged in too many times and am permanently locked out and nothing I do fixes it. I use Face ID and hadn’t even logged in the app for two weeks before I received that message.
Can’t set up account
Can’t set up a password tried over 10 times
I have spent a lot of time now “can’t authenticate” nonsense when I call everything matches the app is horrible! Nearing 20 times trying to set this up!
I have spent a lot of time now “can’t authenticate” nonsense when I call everything matches the app is horrible! Nearing 20 times trying to set this up!
App Needs Work
Can’t activate new card, does not allow scroll to tap the button to activate. These simple things should have been ironed out before releasing it. No enlarged text settings are active so it shouldn’t be happening, using an iPhone 13 Pro.
Miserable
Trying to simply unlock my card to use it in a town across the state boarder. After fighting with an obviously untested app with respect to fluid use with password managers, I finally get access and the one setting I need to change simply errors a network error on save. Ha! Yes, it’s a bit slow at the moment with only 2.16 mb down and 4.05 mb up but that is not error condition slow for a text based app. Is this QC’d by humans or AI? I worked TS/QC/PM/DevOps for a mid-sized software company for about 30 years. I recall some of our early web versions were garbage like this, but that was around 2001…. In 2026 what is your excuse guys. This sucks for customers that are forced to use this stuff. At the moment, I have an over an hour into this and I’m stuck not being able to use my card until I get back near my home tomorrow. Geez, thanks….. I definitely feel secure.
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Amazing 😻
After getting this app and the help of it and knowing that I can lock my card everywhere I give this app 5/5 ⭐️
Very pleased
Last time I was on food stamps, you had to rip them off of a book and spend them like cash.
It’s nice to see that they kept up with the times and you use this like a debit card because I can’t remember the last time I used cash
It’s nice to see that they kept up with the times and you use this like a debit card because I can’t remember the last time I used cash
Lock/Unlock
Such a great feature to protect the funds on your account because alot of ppl’s benefits are being stolen! please create an account!
It doesn’t work
Constantly tells me I’ve logged in too many times. I hadn’t logged in for over 24 hours. I presume there’s a problem with the app.
Good app
Works great, very quick to log in and see your transactions as well as balances
Review
This is a protection that is user friendly and comfortable! It often prompts you to change your password and that with the lock feature is very secure!
Convenient
Is so easy to uses I can freeze my account from predators at any time. It’s awesome
Actually a negative star rating! It refuses to work!
I got a new card with a chip. It insists I get this app to activate it. When it gets to the screen to choose a pin it won’t let you get to the orange ‘continue’ at the bottom of the screen. I’ve tried logging out and back in MANY times. Deleted app and reinstalled & it still won’t work. Won’t let you get to a real person to handle issue at the customer service number. It isn’t even a choice of prompts on that number. My old card is going to stop working and I can’t get my new one activated. I had this app when it originally came out and I deleted it back then because it was always glitching up or having false info. Years later and I’m back on it, and it’s just as messed up or worse. My banks make apps that work, games make apps that work… why does a system being paid to handle our sensitive info, handle important card activations & transactions…not ever get it working correctly?! If you’re going to run the cards like a debit/credit card, then provide an ACTUAL customer service number with a LIVE person to handle technical issues with a system that never reliably works as it’s supposed to!
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