Terrible customer service
Made a deposit on a inmate phone account and it never posted on the inmate account but transaction showed on my history and bank statement. Talked to customer service and super visors twice and got completely different information and was not offered to credit the account for the simple $20. Offered to research the money and still didn't get a resolution. Had to end up despute with the bank.
Show more
App glitch to much
My email don’t always come, it just took my money for me to buy more emails, I don’t get any notifications from the app or anything please fix whatever the problem is cause I use this to keep in contact with my family members
Where’s my messages
PLEASE FIX YOUR APP. Where is ALL MY MESSAGES? All my CONTACTS smh. Like what’s going on smfh.
Constant glitching
Worst app to keep in touch with your love one. It glitches all the time. Closes mid message. Sometimes doesn’t show messages or sends error messages. You have to open and close the app or uninstall then reinstall it’s so annoying. They need to use a different app.
Money transferred to an Inmate commissary
It's virtually impossible and very frustrating to try to get in and create an account you people don't have customer service that is warranted. It's terrible.
