Terrible app
Never been able to add money
App is glitchy
Messaging: When it comes to the screen to add a contact, the bar that has you drop down to select the state and facility is blackout out. It illuminates with a red lining but won’t select anything and the only place to type is the third section but a search isn’t allowed to happen because nothing is able to be selected for the first two boxes. I have called Connection Network last night and was told the system just needed time to update. It’s still not working properly.
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Terrible customer service
Made a deposit on a inmate phone account and it never posted on the inmate account but transaction showed on my history and bank statement. Talked to customer service and super visors twice and got completely different information and was not offered to credit the account for the simple $20. Offered to research the money and still didn't get a resolution. Had to end up despute with the bank.
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App glitch to much
My email don’t always come, it just took my money for me to buy more emails, I don’t get any notifications from the app or anything please fix whatever the problem is cause I use this to keep in contact with my family members
Where’s my messages
PLEASE FIX YOUR APP. Where is ALL MY MESSAGES? All my CONTACTS smh. Like what’s going on smfh.
Constant glitching
Worst app to keep in touch with your love one. It glitches all the time. Closes mid message. Sometimes doesn’t show messages or sends error messages. You have to open and close the app or uninstall then reinstall it’s so annoying. They need to use a different app.
Money transferred to an Inmate commissary
It's virtually impossible and very frustrating to try to get in and create an account you people don't have customer service that is warranted. It's terrible.
Horrible useless
A complete waste. Cruel to do this to people in need.
trash
cannot send/type message, always have to relogin, annoying, no new message notification
Payment
Advance pay options aren’t working. It keeps refunding my money 👍
Horrible
Inmate unable to access monies, so I call the number provided in the APP, they say they cannot help, that I need to call the facility. I asked for a number, the agent did not one. Said they could only verify if deposit was made. I said the charge went through, but the money is not in the account. I asked for a refund, they again said I had to contact the facility, that they cannot provide the number too and they cannot provide a refund! Deserves ZERO stars!
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App defective
I have money on there for my son and everytime he call it keeps asking me to put money when money is there $19
Won’t let me send a message
I can’t send a message once I tried to send one the state and facility is blank and it won’t let me add one
Horrible
If i could give it no stars i would. Continuously not working, for days, even weeks. always an error message. Simply sucks.
Worst App
Constantly glitches. Hasn't let me add funds in over two weeks to put money on the phone. Declines any card i use from any bank. I tried calling their customer service is terrible!! No help at all
not working
won’t work for phone
App doesn’t work
App doesn’t work so many features don’t, got to be on purpose for us to not communicate with inmates
Trash
I have emailed them twice about being improved to put money on my brother books and no response
Only works when it wants to
I love being able to talk to my loved one in prison, but this app barely works. Barely can talk to him over the phone, and today it took FOUR times of calling before it connected. And even though we were only connected for 3 seconds, it took $0.12 from me too. Money grab at its best. And taking advantage of those who have no choice
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Owe me money
I have had this app for well over 2 years. Recently i tried to put money on one of my loved ones pin debit or my advancepay and it will take the money from my account then on the payment history it says pre authorization or something of that nature and never put the money on my accounts. I need a refund of all the money i still have not received its been months and nothing has been resolved. Otherwise will be trying to file a lawsuit for theft
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