JPay

JPay

by JPay LLC

13K ratings
335 reviews
#152 in free Finance
💰 Finance
Free

Details

  • Released
  • Updated
  • January 12, 2013
  • August 5, 2026

Features

JPay screenshot #1 for iPhone
JPay screenshot #2 for iPhone
JPay screenshot #3 for iPhone
🖼️Get Icon
Icons↘︎

About

Easily connect with and support incarcerated individuals. Send money, emails, photos, eCards, and videograms. Purchase tablets and fund media accounts for your contact.

Send money to trust accounts
Send and receive emails and photos
Send eCards and videograms
Purchase tablets for contacts
Fund media accounts
Schedule recurring money transfers
Show original description

What users say

See all reviews
+1

What's New in JPay

26.4.0

August 5, 2026

User improvements and minor bug fixes.

Charts

Top Free

📉 152-4

Finance

This app dropped -4 positions in Finance chart.

Last updated on August 9, 2026.

User reviews

Buggy app

Is not client friendly. Illogical behavior. Asks for information to pay your account, then won’t allow entry of the data. Buggy.

Fix the bugs ASAP!!!!

It been over 2 1/2 months and I’ve been trying to send money to my loved ones and it’s saying that I cannot send money. You need to fix these bugs. I understand you don’t care and it shows but what’s the whole point of having this app if you can’t use it !!!!! ? this is ridiculous and there’s no one you could talk to or call, fix the freaking bugs !!!!!!!! 🤬🤬🤬🤬.. and updating the app doesn’t mean that the situation is being fixed if it is not ., once u update it goes back to this !!!!!’ … please someone fix its !!!!!!!!! …
Show more

Ridiculous

Cannot get through the robot to speak to an individual. I had a disputed charge and paid this thru my credit card but JPay still wants the disputed charge. Apparently there is no customer service as I spent an hour with the robot trying everything to talk to a live agent

Had to have it BUT

It cannot be deleted from an IPhone once it’s installed. It looks uninstalled but it’s sucking your data sitting in your system & hidden data.

Credit card

Wow
Why do I have to add a credit card to update the JPay app?

User experience

🐞

Reported Bugs

4 issues

Login issues and inability to access accounts

Bug

Disappearing messages and photos

Bug

Stamps not being properly deducted or credited

Bug

Compatibility problems with newer device updates

Bug

Requested Features

5 requests

Read receipts for messages

Feature

Ability to view full message history

Feature

Improved notification system

Feature

Easier photo/video attachment process

Feature

Support for more currencies and countries

Feature

FAQ

What does the JPay app do?

The JPay app allows users to stay connected with incarcerated individuals. It facilitates sending money to trust accounts, sending and receiving emails, photos, eCards, and videograms. Users can also purchase tablets for their contacts and fund their media accounts.

What are the key features of JPay?

Key features include sending money via credit/debit card, purchasing stamps for emails and videograms, sending and receiving emails with photo attachments, sending short videograms, and purchasing tablets for incarcerated contacts to fund their media content.

Is JPay free to use?

The JPay app itself is free to download and use. However, there are in-app purchases for services like sending money, emails, videograms, and purchasing tablets or media content for your contact.

What is the primary use case for JPay?

The primary use case is to maintain communication and provide support to incarcerated individuals. This includes financial support through money transfers, emotional support through messages and media, and facilitating access to digital content via tablets.

Is JPay available everywhere?

Service availability varies by facility. Not all services offered by JPay may be available at every correctional institution. It is recommended to check the specific availability for the facility your contact is housed in.