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JPay

JPay

by JPay LLC

13K ratings
356 reviews
#166 in free Finance
💰 Finance
Free

Details

  • Released
  • Updated
  • January 12, 2013
  • August 25, 2026

Features

Developer

JPay LLC
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📈no. 166
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About

Easily connect with and support incarcerated individuals. Send money, emails, photos, eCards, and videograms. Purchase tablets and fund media accounts for your contact.

✓Send money to trust accounts
✓Send and receive emails and photos
✓Send eCards and videograms
✓Purchase tablets for contacts
✓Fund media accounts
✓Schedule recurring money transfers
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What users say

Summarized from real user reviews of JPay. Based on 13K reviews and a 2.3/5 average, it highlights the 4 positives and 5 negatives reviewers mention most about this Finance app.

Positive things

  • 🚀Lightning-fast communication
  • 👍Convenient way to stay in touch
  • 🤝Helps maintain family connections
  • 💡Innovative video and photo sharing features

Negative things

  • 🐛Frequent app crashes and glitches
  • ⏱️Delayed message delivery
  • 💰Expensive fees and stamps
  • 🤔Confusing and unintuitive interface
  • 🚫Unreliable service and frequent outages
See all reviews
+1

What's New in JPay

26.5.0

August 25, 2026

User improvements and minor bug fixes. New minimum OS is now 18

Charts

Top Free

📈 166+1

Finance

This app rose +1 position in Finance chart.

Last updated on August 29, 2026.

User reviews

Most RecentHighest RatedLowest Rated

Unable to login

I updated the app & when I tried to login it kept telling me to enter a valid email which I did
Snafu-IISnafu-II

Glitch

It won’t let me create my account bc it keeps saying I am adding special characters or emojis. I’m not and want to be able to send my loved one money.
ApaguhApaguh

Not user friendly

I cannot believe that this app is this hard to sign in and to navigate, especially with the number of people who have to use it. I have only had to delete the app and reload it several times. Very poor.
CandleKerriCandleKerri

Can’t login

Access denied every time I try to login
cobyrae1cobyrae1

This app is horrible

I have been using access corrections for years and now that my person has been transferred I have to use this one ….. “go to settings’ well I can’t because I have been denied due to passing up the prompt to enter my birthday…. Absolutely horrible
gbs!gbs!
See 351 more reviews

User experience

🐞

Reported Bugs

4 issues

Login issues and inability to access accounts

Bug

Disappearing messages and photos

Bug

Stamps not being properly deducted or credited

Bug

Compatibility problems with newer device updates

Bug
✨

Requested Features

5 requests

Read receipts for messages

Feature

Ability to view full message history

Feature

Improved notification system

Feature

Easier photo/video attachment process

Feature

Support for more currencies and countries

Feature

FAQ

What does the JPay app do?

The JPay app allows users to stay connected with incarcerated individuals. It facilitates sending money to trust accounts, sending and receiving emails, photos, eCards, and videograms. Users can also purchase tablets for their contacts and fund their media accounts.

What are the key features of JPay?

Key features include sending money via credit/debit card, purchasing stamps for emails and videograms, sending and receiving emails with photo attachments, sending short videograms, and purchasing tablets for incarcerated contacts to fund their media content.

Is JPay free to use?

The JPay app itself is free to download and use. However, there are in-app purchases for services like sending money, emails, videograms, and purchasing tablets or media content for your contact.

What is the primary use case for JPay?

The primary use case is to maintain communication and provide support to incarcerated individuals. This includes financial support through money transfers, emotional support through messages and media, and facilitating access to digital content via tablets.

Is JPay available everywhere?

Service availability varies by facility. Not all services offered by JPay may be available at every correctional institution. It is recommended to check the specific availability for the facility your contact is housed in.