JPay

JPay

by JPay LLC

13K ratings
367 reviews
#178 in free Finance
💰 Finance
Free

Details

  • Released
  • Updated
  • January 12, 2013
  • August 25, 2026

Features

JPay screenshot #1 for iPhone
JPay screenshot #2 for iPhone
JPay screenshot #3 for iPhone
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About

Easily connect with and support incarcerated individuals. Send money, emails, photos, eCards, and videograms. Purchase tablets and fund media accounts for your contact.

Send money to trust accounts
Send and receive emails and photos
Send eCards and videograms
Purchase tablets for contacts
Fund media accounts
Schedule recurring money transfers
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What users say

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What's New in JPay

26.5.0

August 25, 2026

User improvements and minor bug fixes. New minimum OS is now 18

Charts

Top Free

📈 178+2

Finance

This app rose +2 positions in Finance chart.

Last updated on September 18, 2026.

User reviews

Don’t work

It won’t let you continues to tell you denied access wants to verify age, no place on screen to do so on the mobile app, it use to be a good app until last year ,have to change your password every time, it’s the worst app!

Terrible

I use to be able to use this app and now since the last update it no longer will low the app on my phone which has been devastating. People are already paying so much to use these type of apps to stay in contact with loved ones then you go and eliminate any chance to send money bc of an update!?!! Rotten greedy no disgusting not to mention the constant freezes and it never working properly the hidden fees the scummy invasion of privacy and the list of bad goes on and on. Reconsider what your doing with your life choices JPay staff bc karma comes and y’all are destined for the absolute worst karma! Just hope it comes a lot faster to you now that I no longer can use the app. Humans need to treat eachother better!!! This is a monopoly and a corrupt app that price gouges and uses people to suck up every cent from then when they are already suffering ya are gross doing what your doing and you should be ashamed of yourselves. Disgusted.
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Doesn’t even let me log in

If you’re not going to fix the bugs on this app remove this dum ahh shh.
It keeps telling me my zip code is wrong and it’s not I can’t even make an account

Can’t log in and says email invalid

Not sure why says my email is invalid because it’s a valid email and even after resetting password link to my email still can’t log in stating “Enter a valid email”.

Stop the updates

It use to be a good app the more updates the worse it gets

User experience

🐞

Reported Bugs

4 issues

Login issues and inability to access accounts

Bug

Disappearing messages and photos

Bug

Stamps not being properly deducted or credited

Bug

Compatibility problems with newer device updates

Bug

Requested Features

5 requests

Read receipts for messages

Feature

Ability to view full message history

Feature

Improved notification system

Feature

Easier photo/video attachment process

Feature

Support for more currencies and countries

Feature

FAQ

What does the JPay app do?

The JPay app allows users to stay connected with incarcerated individuals. It facilitates sending money to trust accounts, sending and receiving emails, photos, eCards, and videograms. Users can also purchase tablets for their contacts and fund their media accounts.

What are the key features of JPay?

Key features include sending money via credit/debit card, purchasing stamps for emails and videograms, sending and receiving emails with photo attachments, sending short videograms, and purchasing tablets for incarcerated contacts to fund their media content.

Is JPay free to use?

The JPay app itself is free to download and use. However, there are in-app purchases for services like sending money, emails, videograms, and purchasing tablets or media content for your contact.

What is the primary use case for JPay?

The primary use case is to maintain communication and provide support to incarcerated individuals. This includes financial support through money transfers, emotional support through messages and media, and facilitating access to digital content via tablets.

Is JPay available everywhere?

Service availability varies by facility. Not all services offered by JPay may be available at every correctional institution. It is recommended to check the specific availability for the facility your contact is housed in.