1. Home
  2. 💰 Finance
  3. JPay
JPay

JPay

by JPay LLC

13K ratings
379 reviews
#168 in free Finance
💰 Finance
Free

Details

Released
January 12, 2013
Updated
October 13, 2026

Features

Developer

JPay LLC
✨Promote your app ✨
JPay screenshot #1 for iPhone
JPay screenshot #2 for iPhone
JPay screenshot #3 for iPhone
📉no. 168
Charts↘︎
📌Ready
Reviews summary↘︎
⭐379
Reviews↘︎
📝40+ tags
Tags↘︎
🔄6+ apps
Alternatives↘︎
❓5 answered
FAQ↘︎
📦~ in 1 month
Updates frequency↘︎
🖼️Get Icon
Icons↘︎

About

Easily connect with and support incarcerated individuals. Send money, emails, photos, eCards, and videograms. Purchase tablets and fund media accounts for your contact.

✓Send money to trust accounts
✓Send and receive emails and photos
✓Send eCards and videograms
✓Purchase tablets for contacts
✓Fund media accounts
✓Schedule recurring money transfers
Show original description

What users say about JPay

Reviews of JPay are mostly negative: the Finance app is rated 2.3/5 from 13K App Store ratings. What users like most: lightning-fast communication, convenient way to stay in touch. Top complaints: frequent app crashes and glitches, delayed message delivery. Summarized from real user reviews.

Positive things

  • 🚀Lightning-fast communication
  • 👍Convenient way to stay in touch
  • 🤝Helps maintain family connections
  • 💡Innovative video and photo sharing features

Negative things

  • 🐛Frequent app crashes and glitches
  • ⏱️Delayed message delivery
  • 💰Expensive fees and stamps
  • 🤔Confusing and unintuitive interface
  • 🚫Unreliable service and frequent outages
See all reviews

What's New in JPay

26.6.0

October 13, 2026

Biometric sign-in now starts automatically when you open the app, along with usability improvements and minor bug fixes.

Charts

Top Free

📉 168-1

Finance

This app dropped -1 position in Finance chart.

Last updated on October 29, 2026.

User reviews

Most RecentHighest RatedLowest Rated

Poor Performance

Worthless
55jgtpu

JPay

It is convenient for families to send their family members money I have no problem with this service
LALeet alert

App sucks

I’ve never had problems until now. Been using the app for almost 10 years and never had issues until now. Can’t sign in with my email address.
SSSucks sucks sucks sucks sucks

No update

When I open the app it tells me update needed. When I tap update it goes to the app store but no update. What’s the problem?
AAtticrat62

please stop updating

i can not use the app when i have to constantly update i have a old iphone i cannot update to ios 18
Kkaytemple20
See 374 more reviews

User experience

🐞

Reported Bugs

4 issues

Login issues and inability to access accounts

Bug

Disappearing messages and photos

Bug

Stamps not being properly deducted or credited

Bug

Compatibility problems with newer device updates

Bug
✨

Requested Features

5 requests

Read receipts for messages

Feature

Ability to view full message history

Feature

Improved notification system

Feature

Easier photo/video attachment process

Feature

Support for more currencies and countries

Feature

FAQ

What does the JPay app do?

The JPay app allows users to stay connected with incarcerated individuals. It facilitates sending money to trust accounts, sending and receiving emails, photos, eCards, and videograms. Users can also purchase tablets for their contacts and fund their media accounts.

What are the key features of JPay?

Key features include sending money via credit/debit card, purchasing stamps for emails and videograms, sending and receiving emails with photo attachments, sending short videograms, and purchasing tablets for incarcerated contacts to fund their media content.

Is JPay free to use?

The JPay app itself is free to download and use. However, there are in-app purchases for services like sending money, emails, videograms, and purchasing tablets or media content for your contact.

What is the primary use case for JPay?

The primary use case is to maintain communication and provide support to incarcerated individuals. This includes financial support through money transfers, emotional support through messages and media, and facilitating access to digital content via tablets.

Is JPay available everywhere?

Service availability varies by facility. Not all services offered by JPay may be available at every correctional institution. It is recommended to check the specific availability for the facility your contact is housed in.