Unable to login
I updated the app & when I tried to login it kept telling me to enter a valid email which I did
Glitch
It won’t let me create my account bc it keeps saying I am adding special characters or emojis. I’m not and want to be able to send my loved one money.
Not user friendly
I cannot believe that this app is this hard to sign in and to navigate, especially with the number of people who have to use it. I have only had to delete the app and reload it several times. Very poor.
Can’t login
Access denied every time I try to login
This app is horrible
I have been using access corrections for years and now that my person has been transferred I have to use this one ….. “go to settings’ well I can’t because I have been denied due to passing up the prompt to enter my birthday…. Absolutely horrible
Age verification
App is asking to share age. It won’t let you access the settings to accept the terms once you deny the first time. Doesn’t prompt to do what is asked of you. Just keep denying access. Come on it’s 2026z fix it!
Login issues
Unable to log in to app for about a week now, keeps saying access denied
Poorly Developed App
I’ve had the app for a short while and have had trouble logging in each time. In fact, the app has disallowed me from ever logging in. I’ve found that it is much easier to navigate the app via a desktop computer.
No login
Good idea if it would actually work. I downloaded the app, made an account and it won’t allow me to login. Also the app appears incredibly out of date so certainly that doesn’t help.
Ms
Most terrible app in history of downloading apps! Updates seem like every day…. Still no improvements in services
Jpay
App sucks won’t let me log in further it keeps saying I’m putting emojis on my zip code but I’m not and it keeps popping
up
up
Bug
I have not been able to login due to verifying my age I have been trying to correct it but to no avail
Access denied
Haven’t gotten into my account in over a week and the customer support can’t fix it.
Terrible App
Every time that I use the app it makes me change the password before I can even login in.
good app
ive been using this app for over a year to be able to send my dad messages and photos while he’s incarcerated, its pretty simple and works great
Not working
I try to log in and not recognize the email. In the safari site is working just fine. Please help
Unable to access .
I have been using the JPay application and after recent up date unable to access. Please help!!!
Does not let me sign in
This app does not let me sign in. It says I need to enter my age at settings, but there is no place that shows where the settings are. Can't get past the first screen. I am able to use JPay on my computer, but not on my phone.
None
Terrible
Horrible
If I could use some other way to send my love one money I would definitely use something else. I have been waiting for 3 weeks for someone or something to tell me why every time I look him up it says they can’t find him. But yet calls me every day from the prison that they can’t find. So now my love one has to go without bc I have no other way to send him money for commissary pathetic
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