ABSOLUTE TRASH
This app is incredibly frustrating and NOT user-friendly. I continuously receive an “Access Denied” message telling me that I need to share my age to determine whether I’m allowed to use the app.
I went directly to JPay.com and updated my date of birth/age information, yet the app STILL gives me the same Access Denied error.
What makes this even more ridiculous is that the app provides instructions telling you to go into Settings to update your age—but the Access Denied screen prevents you from getting past it to ACCESS THE SETTINGS!
So, to fix the problem, I need to access Settings. But to access Settings, I first have to get past the error that requires me to fix the problem in Settings. Make it make sense.
This is a basic functionality issue that should have been caught and corrected. Users should be able to update or verify their age directly from the Access Denied screen, especially when the app is blocking access for that exact reason.
Poor design. Poor user experience. ABSOLUTE TRASH.
I went directly to JPay.com and updated my date of birth/age information, yet the app STILL gives me the same Access Denied error.
What makes this even more ridiculous is that the app provides instructions telling you to go into Settings to update your age—but the Access Denied screen prevents you from getting past it to ACCESS THE SETTINGS!
So, to fix the problem, I need to access Settings. But to access Settings, I first have to get past the error that requires me to fix the problem in Settings. Make it make sense.
This is a basic functionality issue that should have been caught and corrected. Users should be able to update or verify their age directly from the Access Denied screen, especially when the app is blocking access for that exact reason.
Poor design. Poor user experience. ABSOLUTE TRASH.
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Poor Performance
Worthless
JPay
It is convenient for families to send their family members money I have no problem with this service
App sucks
I’ve never had problems until now. Been using the app for almost 10 years and never had issues until now. Can’t sign in with my email address.
No update
When I open the app it tells me update needed. When I tap update it goes to the app store but no update. What’s the problem?
please stop updating
i can not use the app when i have to constantly update i have a old iphone i cannot update to ios 18
Never works
Never works
Glitching
I have tried for several days to utilize this app and it is not working it continues to show access denied I totally depend on this app to communicate with my family member is this a problem that can be resolved?
Garbage App
Such a garbage app. Do better. Loggin in should be fast and simple. Add more ways to log in such as 'continue with google'
Fix the bugs ASAP!!!!
It been over 2 1/2 months and I’ve been trying to send money to my loved ones and it’s saying that I cannot send money. You need to fix these bugs. I understand you don’t care and it shows but what’s the whole point of having this app if you can’t use it !!!!! ? this is ridiculous and there’s no one you could talk to or call, fix the freaking bugs !!!!!!!! 🤬🤬🤬🤬.. and updating the app doesn’t mean that the situation is being fixed if it is not ., once u update it goes back to this !!!!!’ … please someone fix its !!!!!!!!! …
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Not working
The app is not working properly keep show message saying no emoji or anything need but I’m not putting anything the message keep saying need to fix the bug
Can’t even use
When you open the app it says “something went wrong access denied” so you can’t even sign in. Been like this for 2 months now.
iPhone 8
I have iPhone 8 & it don’t work no more since the last update
Don’t work
It won’t let you continues to tell you denied access wants to verify age, no place on screen to do so on the mobile app, it use to be a good app until last year ,have to change your password every time, it’s the worst app!
Terrible
I use to be able to use this app and now since the last update it no longer will low the app on my phone which has been devastating. People are already paying so much to use these type of apps to stay in contact with loved ones then you go and eliminate any chance to send money bc of an update!?!! Rotten greedy no disgusting not to mention the constant freezes and it never working properly the hidden fees the scummy invasion of privacy and the list of bad goes on and on. Reconsider what your doing with your life choices JPay staff bc karma comes and y’all are destined for the absolute worst karma! Just hope it comes a lot faster to you now that I no longer can use the app. Humans need to treat eachother better!!! This is a monopoly and a corrupt app that price gouges and uses people to suck up every cent from then when they are already suffering ya are gross doing what your doing and you should be ashamed of yourselves. Disgusted.
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Doesn’t even let me log in
If you’re not going to fix the bugs on this app remove this dum ahh shh.
It keeps telling me my zip code is wrong and it’s not I can’t even make an account
It keeps telling me my zip code is wrong and it’s not I can’t even make an account
Can’t log in and says email invalid
Not sure why says my email is invalid because it’s a valid email and even after resetting password link to my email still can’t log in stating “Enter a valid email”.
Stop the updates
It use to be a good app the more updates the worse it gets
Age range
Been trying to “fix” my age range on this app. Changed everything on my end, this app will not take me to the sight to change it. Anyone else having this issue?
No Help
I’ve been so irritated… I had this account blocked for quite some time. I’ve been “beaten around the bush” with no help. They sent my a recent email to get my account back becoming unsuccessful.
