ConnectNetwork by GTL vs ConnectEBT
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
ConnectNetwork by GTL
This app allows users to manage their accounts, make deposits for various services, and send messages, photos, and videos to incarcerated individuals. It offers a convenient cash payment option and enables communication with loved ones.
- Create and manage accounts
- Make payments and deposits
- Send messages, photos, and videos
- Walk-In-Retail cash payment option
- Manage inmate communication credits
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The ConnectNetwork mobile app provides quick access to our most popular services. Using the app, you can create a ConnectNetwork account, manage your account information, make deposits into various accounts, send messages, photos and videos to your loved ones, take advantage of Walk-In-Retail (Pay by cash) as an alternative to using a credit card. Our features are based on the facility. To find out which features are available to your inmate, please add them to your account. • Create and Manage your ConnectNetwork Account • Make Payments and Deposits for ConnectNetwork services, such as: o AdvancePay Phone (Prepaid Collect) o Trust Fund (Inmate Trust Account) o PIN Debit (Inmate Phone Account) o Debit Link (Inmate Account for Tablet Services) O Walk-In-Retail, a new convenient cash payment method • Messaging (Email) o View your Messaging inbox, send and compose messages, and save drafts o Use your credit or debit card to purchase Message credits o Add a photo or video attachment to your Message o Depending on the facility, send credits to receive a reply
ConnectEBT
Easily monitor your EBT balance, view deposits, and track transactions. Securely manage your PIN and register your card. Supports multiple states with more coming soon.
- Check EBT balance
- View deposits
- Review transaction history
- Select/change PIN
- Biometric login
- Card scanning registration
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The ConnectEBT app is the fast, secure and easy way to monitor your EBT available balance, deposits, transaction activity, and select or change your PIN. The app currently supports Alabama, Arkansas, American Samoa, Delaware, Georgia, Illinois, Iowa, Maine, Montana, New Jersey, Ohio, Oklahoma, Pennsylvania, South Carolina, Utah and Virginia EBT. We are excited to bring support for additional state programs in the near future. To register, enter your EBT Card information on the ConnectEBT mobile app or at www.ConnectEBT.com. Already have your ConnectEBT user ID and password? You’re ready to use the ConnectEBT mobile app. • Check your available SNAP or Cash balance anytime, anywhere • View your deposits information • Review transaction history • Select your card’s PIN • Easy login and registration using biometrics and card scanning Disclosures: • Currently available for Alabama, Arkansas, American Samoa, Delaware, Georgia, Illinois, Iowa, Maine, Montana, New Jersey, Ohio, Oklahoma, Pennsylvania, South Carolina, Utah and Virginia. Other states will be available in the near future. • There is no charge for using the app, but message and data rates may apply. • Conduent® and Conduent Agile Star® are trademarks of Conduent Business Services, LLC in the United States and/or other countries. Conduent® Connect Processing Solution. ©2021 Conduent State & Local Solutions, Inc. All Rights Reserved.
Screenshots
Verdict
The clearest difference is rating: ConnectEBT at 4.0 against ConnectNetwork by GTL's 2.2. ConnectEBT also leads on ads (none vs shown) and review sentiment (32% vs 5%). On price, update cadence, in-app purchases and chart position there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
ConnectEBT holds the better App Store score, 4.0 against 2.2. That said, the two scores are not equally well evidenced: ConnectEBT has 7.8K ratings behind it against 326, so its average is the more settled of the two. Written reviews point the same way: 5% of ConnectNetwork by GTL's written reviews are positive against 32% of ConnectEBT's.
Both ship on a similar rhythm, roughly every 3 months. The most recent releases landed on November 11, 2026 and November 12, 2026 respectively.
| Parameter | ConnectNetwork by GTL | ConnectEBT |
|---|---|---|
| Price | Free | Free |
| Rating | 2.2 (326 ratings) | 4.0 (7.8K ratings) — better |
| Positive reviews | 5.0% of reviews | 31.7% of reviews — better |
| Number of ratings | 326 | 7.8K — better |
| Update frequency | Every 3 months | Every 3 months |
| Ads | Yes | No — better |
| In-app purchases | No | No |
| Monetization | Free with in-app purchases | Free — better |
| Best chart rank | #178 | #169 — better |
| Devices | iPhone, iPad, iPod — better | iPhone, iPod |
| Requires iOS | 17.0 | 13.0 — better |
| Further details — not scored | ||
| Size | 26 MB | 29 MB |
| Age rating | 17+ | 4+ |
| Developer | Global Tel Link Corporation | Conduent Inc. |
Customer experience
ConnectNetwork by GTL
ConnectEBT
User reviews
ConnectNetwork by GTL
From 326 App Store ratingsWhat we love
- 💻 Easy to use app
- 💰 Affordable communication option
- 🤳 Allows photo/video sharing
Room to improve
- ⚠️ Frequent app crashes
- 🕰️ Slow message delivery
- 🔒 Account login issues
- 💸 Expensive call/message fees
- 🤖 Poor customer service
ConnectEBT
From 7.8K App Store ratingsWhat we love
- 🚀 Easy to use
- 📊 Convenient to check balance
- 🔒 Helps prevent fraud
- 💰 Useful for managing EBT benefits
Room to improve
- 🐛 Frequent login issues
- 🔒 Inconsistent lock/unlock feature
- 🔄 Requires frequent password changes
- 🤔 Confusing user experience
- ❌ Doesn't support all states
Bugs and requests
ConnectNetwork by GTL
Reported bugs
4 issues- App freezes when trying to send messages
- Inconsistent account balance display
- Inability to find/add incarcerated loved ones
- Frequent app crashes after updates
Requested features
4 requests- Add notification system for new messages
- Improve message delivery speed
- Allow account management features (edit profile, delete numbers)
- Reduce communication fees
ConnectEBT
Reported bugs
3 issues- Server errors preventing login
- Decryption issues locking users out
- Inconsistent behavior across login attempts
Requested features
4 requests- Notification for deposits
- Ability to see transaction history
- Biometric login support
- Better customer support
In-app purchases
ConnectNetwork by GTL
No in-app purchases
ConnectEBT
No in-app purchases
Questions
Is ConnectNetwork by GTL free?
Is ConnectEBT free?
Which has better reviews, ConnectNetwork by GTL or ConnectEBT?
Do ConnectNetwork by GTL or ConnectEBT have ads?
Which is updated more often, ConnectNetwork by GTL or ConnectEBT?
Which is more popular, ConnectNetwork by GTL or ConnectEBT?
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