Assetminder vs Supportwave

Assetminder Features and benefits Assetminder, a cloud based fleet management and maintenance system, is derived from the highly successful Fleetminder software suite, which is in use by over 200 transport operators and workshops throughout Ireland and the UK. It was awarded the prestigious Innovation Award at the recent 2017 Fleet Transport awards in Dublin. With both web and mobile deployment, Assetminder leverages the technology available today to give the most adaptive and flexible solution, for fleet maintenance needs. Features Maintenance planning A fleet maintenance and compliance planning system that automatically schedules inspections and maintenance based on pre-defined parameters, generates, and distributes automatic reminders, and distributes reports for transport planning, detailing vehicles due for their test, service, maintenance, or inspection. Maintenance inspections Customisable, legally compliant, electronic inspection software. The app is easy to use, and the user can add photos and text to the inspection and it affords integration with other, third-party workshop systems. For the customer, the benefit if that it provides for greater accuracy and can help in eliminating paperwork, thus reducing administration Workshop management Assetminder provide technicians with detailed work instructions created from standard job lists. It is possible to attach images, manuals, and files to job cards. The mobile app will track and record technician time, as well as parts used. For workshops, there are substantial benefits in labour efficiency. Stock and purchasing management Assetminder includes a full-featured stock management suite. Vendor Management This functionality addresses a critical need for all operators, viz. how to manage and control the outsourced maintenance and inspection of the fleet while at the same time, ensuring that the fleet database holds a comprehensive history for each vehicle. Vendor Management allows the operator to assign work to a vendor, obtain a quotation before authorising work, and manage budgets, approvals and sign-off’s as well as allow the maintenance workshop create jobcards and have these managed and processed through the Vendor Management module. The benefits include: Eliminate paperwork thereby reducing administration cost Improved control of work assignment and budgets Reduce the total cost of ownership Increased asset uptime and availability Driver inspection app Drivers can carry out daily inspections of their vehicle on a mobile device. Completed driver inspection reports are retained on the fleet owner database, with automatic updates to vehicle history. Business intelligence This module transforms data into information, through user-customised dashboards and giving the user perspectives on the data that provide key insights into business KPIs. News Assetminder won the Innovation award at the 2017 Fleet Transport Awards in Dublin. Assetminder will have its official launch at this year’s CV Show at the NEC. You can visit us on our stand, 3F96, at the show.

Supportwave's companion app for techs and field engineers working on the Supportwave Platform. It's the tool you use to do the job: pick up assignments, run calls, update work in the field, and clear your queue without opening a laptop. Built for people doing the work: Between jobs, on a callout, or covering on-call at 2 am, Supportwave keeps your tickets, your calls, and your customer context in one place. • Pick up jobs assigned to you. Notes, photos, time logs, status. All from the phone. • Open a ticket and see everything that matters: history, attachments, last actions, who touched it last. • Reply to customer chats without leaving the ticket thread. • Send quotes and invoices the moment work is signed off. • Snap photos straight into a ticket or invoice from the camera. • Manage your skills so the right jobs land in your queue. The Field First Details: • Face ID and fingerprint unlock - fast in, fast out. • Push notifications for new assignments, replies, and escalations. Silence the rest. • Dark mode that won't blind you on a 6 am job. • Tablet support for techs who work off an iPad on the bench. • Background voice and audio so calls survive a screen lock. What you get back: Less laptop. Less app-switching. Less "I'll update the ticket when I'm back at my desk." Tickets close faster. Customers get answers sooner. Your queue stays clean. Privacy & Security: • Biometric unlock secures your session on shared or lost devices. • Camera, mic, and notifications are all permission-gated. REQUIRES A SUPPORTWAVE TECHNICIAN ACCOUNT This app is for technicians already signed up on the Supportwave platform. Bug, request, or stuck? Tap Settings → Help inside the app, or email support@supportwave.com.