Real Time Feedback vs UniFi Protect
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Real Time Feedback
This app offers a frictionless way for customers to provide immediate feedback on their experiences. It allows businesses to address issues on the spot, preventing customer dissatisfaction and loss of business.
- Zero-friction customer feedback
- Direct real-time feedback
- On-the-spot issue resolution
- Prevent customer loss
- Improve customer experience
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Most of your customers won't tell you if something is wrong. To them, it's not worth an uncomfortable confrontation. Some will complain on Yelp, but most will just suffer in silence, and eventually take their business elsewhere. Realtime Feedback provides your customers a zero-friction way to give you direct real-time feedback about their experience, and gives you an opportunity to address their issue on the spot, instead of letting them leave unsatisfied.
UniFi Protect
Access your camera security system from your mobile device. Stream live feeds, manage devices, and download recordings. Offers cloudless storage and customizable alerts for residential and commercial users.
- Adopt and manage Protect devices
- Stream low-latency livestreams
- Download localized recordings
- Cloudless recording storage
- Timelapse footage scrubbing
- Personalized security notifications
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UniFi Protect brings the full functionality of our web-based camera security application to your mobile device. Adopt and manage your Protect devices, stream low-latency livestreams, and download localized recordings directly to your phone. Designed for residential and commercial use, UniFi Protect also allows you to: - Maintain complete data privacy with Cloudless recording storage. - Quickly scrub through hours of Timelapse footage to pinpoint the exact moments you're looking for. - Personalize security notifications based on a wide variety of individual, vehicular, and atmospheric-based detections.
Screenshots
Verdict
The clearest difference is rating: UniFi Protect at 4.8 against Real Time Feedback's 4.3. UniFi Protect also leads on ratings volume (78K vs 11). Real Time Feedback's advantage is review sentiment (78% vs 53%) and iOS requirement (15.0 vs 18.0). On price, update cadence, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
UniFi Protect holds the better App Store score, 4.8 against 4.3. That said, the two scores are not equally well evidenced: UniFi Protect has 78K ratings behind it against 11, so its average is the more settled of the two. Written reviews complicate that: 78% of Real Time Feedback's written reviews are positive against 53% of UniFi Protect's, so the app with the better star average is not the one people write more warmly about.
Real Time Feedback ships an update fortnightly, UniFi Protect every 3 weeks. The most recent releases landed on November 2, 2026 and November 9, 2026 respectively.
| Parameter | Real Time Feedback | UniFi Protect |
|---|---|---|
| Price | Free | Free |
| Rating | 4.3 (11 ratings) | 4.8 (78K ratings) — better |
| Positive reviews | 77.8% of reviews — better | 52.7% of reviews |
| Number of ratings | 11 | 78K — better |
| Update frequency | Fortnightly — better | Every 3 weeks |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod | iPhone, iPad, Apple TV |
| Requires iOS | 15.0 — better | 18.0 |
| Further details — not scored | ||
| Size | 35 MB | 270 MB |
| Age rating | 4+ | 4+ |
| Developer | Safe On Our Watch LLC | Ubiquiti Inc. |
Customer experience
Real Time Feedback
UniFi Protect
Bugs and requests
Real Time Feedback
Not enough reviews yet to summarise bugs or requests.
UniFi Protect
Reported bugs
5 issues- Geofencing not working as expected
- Doorbell audio/video not syncing properly
- Frequent disconnections from cameras
- Playback issues and video not loading
- Notifications not reliable or timely
Requested features
5 requests- Add option to snooze/silence notifications
- Improve video scrubbing and playback controls
- Integrate with Apple HomeKit
- Add custom notification sounds
- Enhance multi-view and layout options
In-app purchases
Real Time Feedback
No in-app purchases
UniFi Protect
No in-app purchases
Questions
Is Real Time Feedback free?
Is UniFi Protect free?
Which has better reviews, Real Time Feedback or UniFi Protect?
Do Real Time Feedback or UniFi Protect have ads?
Which is updated more often, Real Time Feedback or UniFi Protect?
Other comparisons
