UniFi Protect User Reviews

Customer Experience

Positive experience51.2% of reviews
Neutral12.9% of reviews
Negative experience35.9% of reviews

~ Based on 923 written reviews from the US App Store.

What users say

Is UniFi Protect Safe?

UniFi Protect appears safe based on user ratings. AppsHunter Safety Score for UniFi Protect is 96/100.

This assessment is based on 71,018 user ratings, with an App Store average of 4.8/5.

Safety Analysis

96.1% of ratings point to a safe experience
1.6% of ratings suggest some concerns
2.3% of ratings point to a risky experience

~ Based on 71,018 App Store ratings for UniFi Protect.

Is UniFi Protect Legit?

UniFi Protect appears to be a legitimate app. AppsHunter Legitimacy Score for UniFi Protect is 90/100.

Based on 90 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Unifi Good / Ringing Doorbell Bad

Love my unifi systems but the protect app is such a cluster when trying to get to a ringing doorbell to talk to the person. Seems like 9 out of 10 times I end up looking at the clip of someone pressing the doorbell instead of actually being able to talk to the person. Not sure why it’s so damn hard to get this feature right.
Show more

Almost great

Some cameras don’t export. Have called the help desk with no resolution. AI smart detection is smart-ish. If I did it all over again I probably would have went Blue Iris.

Avoid if possible

Constantly and consistently loosing camera connections, do not use if this is important monitoring

Ubiquity Protect App

I simply love this app! Easy to use and very reliable

Great camera

Easy to operate.

The app is easy to navigate.

Getting buggy

It’s getting buggy lately. Not able to connect .

Laggy

I have a 10Gb network and pulling up video feed, searching for events or detections is a pain, even while on the local network. It’s even worse on the computer for some reason! You guys HAVE to fix this.

Amazing

UniFi Security is the so amazing. It is the best system I have used, it is on point and I Love it.

Slow

I have a full UniFi WiFi 6 network with excellent density. I also have a dream machine pro. Everything if nice and fast except this app. There is a serious delay in reviewing in-process activity. Otherwise it’s really good. That delay, though, is enough for someone to start kicking in my door before I get eyes on the threat and that’s not good.
Show more

I love you Unifi

I love you Unifi

Highly unreliable

I have 6 Unifi cameras in my home and the quality of cameras is on par with the market, prices are on the premium side. That would be acceptable if it worked like a premium product. It does not. Connecting to the app even when local in the network can take ages, often fails, cameras crash multiple times in the day and in 2 years I've had hardware faults in 3 of them. I would stay away from this brand of I was in the markey
Show more

Great to have

Everything is great

Amazing

Best app

Products are amazing

The best security app I ever used

HQ doesn’t work

Video quality is extremely poor. 4K cameras display like grainy and unviewable. Tried different settings but had no effect on image quality.

Lots of bugs in alarm manager

I have 15 cams between g5 and g6 and I for the door sensors, superlink gateway, the whole 9. Well I removed my Ring alarm systems that just always worked to replaced this. The Audible alarm when the door sensors is inconsistent at best. It goes off while the alarms are off or doesn’t go off when it needs to. I wish never ripped out the Ring System, otherwise CCTV works fine.
Show more

New cameras

While we have only had the system for a couple of days it is impressive. It has exceeded our expectations. Thoroughly recommend.

Long time user

I am a long time user of Ubiquiti products. I wouldn’t say I am a fanboy, but their stuff just works. I appreciate all of the updates, and the hardware has not given me any issues. I especially appreciate that I can now add shortcuts to the relays I picked up for quick access to trigger them. Unless Ubiquiti drops the ball, I don’t see another comparable solution to switch to, all of their stuff just works out of the box, and gives me flexibility in security and customization.
Show more

Best cameras on the market

So easy to use

Animals

Animals are not always identified properly