UniFi Protect User Reviews

Customer Experience

Positive experience51.7% of reviews
Neutral12.9% of reviews
Negative experience35.5% of reviews

~ Based on 939 written reviews from the US App Store.

What users say

Is UniFi Protect Safe?

UniFi Protect appears safe based on user ratings. AppsHunter Safety Score for UniFi Protect is 96/100.

This assessment is based on 71,444 user ratings, with an App Store average of 4.8/5.

Safety Analysis

96.1% of ratings point to a safe experience
1.6% of ratings suggest some concerns
2.3% of ratings point to a risky experience

~ Based on 71,444 App Store ratings for UniFi Protect.

Is UniFi Protect Legit?

UniFi Protect appears to be a legitimate app. AppsHunter Legitimacy Score for UniFi Protect is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Aawesome Camer

Expensive, but excellent technology

Clunky

Not consistent. Wouldn’t recommend. Loading time is horrible.

THIS NVR HAS THE BEST SETUP 👍👍

This is truly plug & play. Then options are so easy to set up if desired‼️

Phenomenal

Phenomenal camera system. Always on, great pictures, I feel safe.

Sam Hanna

Good system - but unfortunately, there’s not a way to easily toggle cameras on and off if you don’t want them working. You have to go into every individual camera and it is not very intuitive or easy. So for example, if you have people over your house and you want to turn off certain cameras and leave other ones on you have to go through each camera individually. With all their technology they haven’t figured out a way to create a menu to just let you toggle things on and off.
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Far from intuitive

The app’s layout is really convoluted, it doesn’t align with how an end customer would actually use it. I think the unifi apps in general need a high level rethink, starting with understanding the end user better and then working from there - a top down approach. Rather than a bottom up approach where it appears to have been engineering led followed by adjustments to accommodate the customer.
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Protection Great

We are at ease easily following any delivery or visitor to our entrance when on the road

Full screen issue

Something changed? You used to be able go from ‘portrait’ image of a camera to a landscape image that filled the whole of the iPhone screen - importantly you could turn the iPhone to landscape either way and it would self adjust. NOT NOW. The landscape image is fixed - only one way up, so you now find your camera image upside down rotating the iPhone one way and correct the other way - why? This is terribly frustrating. Additionally, you used to be able to tap the screen and turn the iPhone to get to landscape - now you have to find a ‘button’ to instigate the full screen - why? Both are time consuming and unnecessary.
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Work great integrates well.

Not too pricey, no cloud fees, remote access , works with both UniFi and other home automation.

Apps are great and keep getting better

Been very happy with UnifiProtect - all the features we need are there. Simple management. Constant improvement. Best of all license free!

Great system!!

Best camera system I have ever owned. You buy it and it’s yours no one but you can get into it. You run it as you want. Has remote access and there is so many options in cameras, and the installation is the easiest. Great great product

Home security

We use the cameras and the controllers and they’re very easy to use and they do the job so what more do you want? Reliability yes definitely quality very good. We use one of their controllers that allows us to use Starlink and fibre so when One falls over the other one clicks in which happens quite regularly because of the service providers, especially the fibre. We live in a jungle in Central America
And it works seamlessly the only thing I know about it is when I get a message to say that it happened.
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Unifi Good / Ringing Doorbell Bad

Love my unifi systems but the protect app is such a cluster when trying to get to a ringing doorbell to talk to the person. Seems like 9 out of 10 times I end up looking at the clip of someone pressing the doorbell instead of actually being able to talk to the person. Not sure why it’s so damn hard to get this feature right.
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Almost great

Some cameras don’t export. Have called the help desk with no resolution. AI smart detection is smart-ish. If I did it all over again I probably would have went Blue Iris.

Avoid if possible

Constantly and consistently loosing camera connections, do not use if this is important monitoring

Ubiquity Protect App

I simply love this app! Easy to use and very reliable

Great camera

Easy to operate.

The app is easy to navigate.

Getting buggy

It’s getting buggy lately. Not able to connect .

Laggy

I have a 10Gb network and pulling up video feed, searching for events or detections is a pain, even while on the local network. It’s even worse on the computer for some reason! You guys HAVE to fix this.

Amazing

UniFi Security is the so amazing. It is the best system I have used, it is on point and I Love it.