UniFi Protect Reviews: Is It Legit?

Customer Experience

Positive experience52.4% of reviews
Neutral12.6% of reviews
Negative experience35.0% of reviews

~ Based on 996 written reviews from the US App Store.

What users say about UniFi Protect

Is UniFi Protect Safe?

UniFi Protect appears safe based on user ratings. AppsHunter Safety Score for UniFi Protect is 96/100.

This assessment is based on 77,363 user ratings, with an App Store average of 4.8/5.

Safety Analysis

96.1% of ratings point to a safe experience
1.6% of ratings suggest some concerns
2.3% of ratings point to a risky experience

~ Based on 76,232 App Store ratings for UniFi Protect.

Is UniFi Protect Legit?

UniFi Protect appears to be a legitimate app. AppsHunter Legitimacy Score for UniFi Protect is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Incredible

Apps works amazingly well. Gives me peace of mind to be able to see everything at a glance.

Getting better all the time.

It’s nice to see a company working to improve the product.

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Scope Creep

Please stop yourselves, get organized, and figure out your priorities. Scrolling through past video streams are blurry and not useful. You’ve taken several steps back. This app exists for an iPhone. Stop with the bloat. You used to be pros. This is becoming too much.

Lo mejor en sistemas de seguridad y tecnología de última generación.

Lo mejor en sistemas de seguridad.
100 % recomendado. Para mí, no hay nada mejor que esta marca: Ubiquiti. He tenido una experiencia fenomenal con estos sistemas de seguridad de Ubiquiti y UniFi.
Sigan así, colegas ingenieros; lo están haciendo muy bien.
Y gracias por fabricar estos productos de tan buena calidad.
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The Best CCTV Viewer Ever

Ubiquiti’s Protect viewer is by far the best!!!

Simple and Easy to Setup

Super simple to install. Visibility and setup is easy and good.

Overall not bad, but not perfect.

The back button stops working almost every time I tap the settings gear icon and try to return to viewing mode; the button simply ceases to function. I only experience this issue on my Mac; it doesn't happen on my other devices. It would be great if you could fix this.
It’s not ideal, because when the connection goes through Ubiquiti’s servers, the video feed lags significantly; I have to connect via the UniFi Endpoint VPN every time to establish a direct link to the local network and the NVR—only then does the feed run smoothly. It would be great if the UniFi Protect app could automatically connect via VPN directly to the local network where the NVR is located.
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Exceptional App

The UniFi ecosystems is exceptional and is completely license free. The AI features are top notch. Better than Ring, Nest, Arlo, etc…

Awesome.

It’s like everything you want in a security/camera system if I got a chance to make it my self but with the capital backing and quality I’d never be able to achieve with a diy build. Just amazing all of your stuff.

Best security camera app

No comparison

Great app

Ubiquity knows how to build great products, and this app along with their cameras and UNVR is no exception.

New cameras

While we have only had the system for a couple of months it is impressive. It has exceeded our expectations. Really good clarity. Thoroughly recommend.

Amazing camera

Amazing cameras! I’m extremely pleased with their performance and how smoothly they operate. They are a little more expensive than other cameras on the market, but the quality and reliability make them well worth the extra cost. Highly recommended!

Near Perfect

Well, greater job overall! Dear devs all the best to you keep up hand on pulse, implement new features, don't break anything! :)

Great system

Swapped from Ring to UniFi. Great picture and sound quality. Love the various functions to review footage like by people, faces, animals etc. no monthly subscription fees. One recommendation and thing I miss that Ring had was the ability to speak and manually activate alarm via the cameras.

Good

Nice camera

Awesome

Updated my camera system to ubiquity. I used four G6 pro turrets, one G6 180 and two G6 instant. Network video recorder and four 8 tb hard drives TB hard drives. Easy set up, super clear video and the Protect app is the best app out there.

Freezes on playback

Playback will freeze when changing the quality from auto to high on onvif cameras. Also freezes during playback randomly.

Still Not Working

Video archiving, app crashes, the overall UX/UI is trash; The app is not very usable for anything serious, especially as a Video recorder; the clips can’t be reliably downloaded; Lots of mystery Errors trying to download clips; downloads are jumping in time in the downloaded clip