Real Time Feedback vs Luma View
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Real Time Feedback
This app offers a frictionless way for customers to provide immediate feedback on their experiences. It allows businesses to address issues on the spot, preventing customer dissatisfaction and loss of business.
- Zero-friction customer feedback
- Direct real-time feedback
- On-the-spot issue resolution
- Prevent customer loss
- Improve customer experience
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Most of your customers won't tell you if something is wrong. To them, it's not worth an uncomfortable confrontation. Some will complain on Yelp, but most will just suffer in silence, and eventually take their business elsewhere. Realtime Feedback provides your customers a zero-friction way to give you direct real-time feedback about their experience, and gives you an opportunity to address their issue on the spot, instead of letting them leave unsatisfied.
Luma View
Monitor your security cameras remotely with live HD video streaming, event playback, and recording capabilities. Features include smart event search with object filtering, customizable grid views, and audio support. Manage multiple devices and access your footage anytime, anywhere from your tablet or mobile.
- HD live viewing (single/split screen)
- Synchronized playback (up to 16 channels)
- Smart Event Search (human/vehicle filtering)
- Push notifications for events
- Customizable grid views
- Snapshot and video recording
- Two-way audio support
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The all new Luma View app offers powerful features at your fingertips, allows you check on what matters – anytime, anywhere. Watch live video, user-friendly event search, playback, and save recordings, or take a snapshot all from your tablet or mobile device. • Enjoy HD live viewing of a single or split screen (4, 9, or 16 channels simultaneously) in both portrait and landscape modes with convenient pinch to zoom • Synchronize playback up to 16 channels • User-friendly Smart Event Search with human and vehicle filtering • Push message offer quick overview of latest events • Auto switch between high or standard resolution depending on your remote connection • Customize your grid views for multi-device management – Drag and drop cameras where you’d like them, even across multiple DVRs/NVRs • Easily scan timeline and playback to find recordings and events • Instantly capture snapshots or record videos with a tap of your finger • Add snapshots and video to your photo library for safe keeping or to share with family, friends, or colleagues • Listen or speak to whoever is on the other end (Audio support varies by camera model) • Remotely control pan/tilt/zoom (PTZ) cameras
Screenshots
Verdict
The clearest difference is review sentiment: Real Time Feedback at 78% against Luma View's 13%. Real Time Feedback also leads on update cadence (fortnightly vs every 8 months). Luma View's advantage is iOS requirement (12.1 vs 15.0). On price, ads, in-app purchases and monetization model there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Real Time Feedback ships an update fortnightly, Luma View every 8 months. The most recent releases landed on October 7, 2026 and October 9, 2026 respectively.
| Parameter | Real Time Feedback | Luma View |
|---|---|---|
| Price | Free | Free |
| Rating | 4.3 (11 ratings) — better | — |
| Positive reviews | 77.8% of reviews — better | 12.9% of reviews |
| Number of ratings | 11 — better | — |
| Update frequency | Fortnightly — better | Every 8 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Requires iOS | 15.0 | 12.1 — better |
| Further details — not scored | ||
| Size | 35 MB | 104 MB |
| Age rating | 4+ | 4+ |
| Developer | Safe On Our Watch LLC | Wirepath Home Systems, LLC |
Customer experience
Real Time Feedback
Luma View
Bugs and requests
Real Time Feedback
Not enough reviews yet to summarise bugs or requests.
Luma View
Reported bugs
75 issues- Crashes on open
- App changes settings
- App breaks and won't open
- Issues with showing recordings or playback
- Misses footage
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- Cannot consistently access recordings
- Continuously quits working on iPhones
- Notifications not working
- Cannot see live feed
- Constantly glitching
- Notifications stop working
- Constantly stops working
- Requires deleting and reinstalling to fix
- Broken on iOS 26
- Crashes on Apple devices
- Clients cannot access cameras
- Needs update for iOS 26
- Always offline
- Reload every time it's used
- Have to uninstall and install every 3 months for alerts
- Crashes before loading screen
- No sound for notifications
- Doesn't always record
- Sound not very clear
- App crashes
- App won't open
- App crashes all the time
- Does not work with iOS 26/iPhone 17 Pro
- Freezes on startup screen and closes
- Can't connect
- Won't launch
- App does not work with latest iOS
- App does not launch
- Incredibly slow
- Periodically crashes
- Intrusion alerts stop working
- Terrible bug for a surveillance system
- Does not work with iOS 26
- Black screen with logo then crashes
- Broken
- Doesn't work at all
- Fails to record notifications
- Doorbell cam issues
- App hasn't worked from the start
- No iPad version
- Difficult to navigate
- Cannot access desired video point
- Always something wrong
- Not very reliable
- App makes cameras useless
- Notifications not working
- App icon notification numbers never reset
- Connection drops every time app is opened
- Fails to connect
- Cannot see cameras
- Monthly connection issues
- Barely functional
- Clunky app
- Cameras disappear for no reason
- Rarely functional
- App skipping
- Freezes for 3-4 seconds
- Opening app and seeing cameras is super slow
- Cameras constantly falling off connection
- Add Favorite Button missing
- Sends motion detection messages but devices offline
- Recent update messed everything up
- Connection failed in June, can't login in July
- Forgot password link not sending email
- New version blows up with 16 channel DVR
- Connection failed half the time
- Needs updating
- Not able to be put on Mac or PC
- Cannot cast to TV
- Cannot view on Mac or PC
Requested features
16 requests- Distinguish between people, animal, car, package
- Facial recognition and saving
- Ability to search by name
- Search with a single word
- Add skip ahead function
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- Add x2 speed option
- Add iPad version
- Add Mac or PC version
- Add ability to cast to TV
- Add Favorite Button
- Add dark mode
- Improve user interface for average user
- Add ability to distinguish between event types (people, animals, cars, packages)
- Implement facial recognition
- Allow searching by name or keyword
- Add x2 playback speed
In-app purchases
Real Time Feedback
No in-app purchases
Luma View
No in-app purchases
Questions
Is Real Time Feedback free?
Is Luma View free?
Do Real Time Feedback or Luma View have ads?
Which is updated more often, Real Time Feedback or Luma View?
Other comparisons
