Verint Smart Support vs MASmobile FLEX
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Verint Smart Support
Access customer service and support 24/7 on your mobile device. Get on-demand help with requests, training videos, troubleshooting, RMA, and warranty information.
- 24/7 on-demand support
- Customer service connection
- Training videos
- Troubleshooting tips
- RMA requests
- Warranty status checks
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Verint Smart Support™, a mobile application that empowers users to connect with Verint customer service and support 24/7, on-demand from a mobile device. Smart Support delivers the benefit of remote access to support requests, training videos, troubleshooting tips, RMA requests, warranty status, and more.
MASmobile FLEX
Manage customer data, place systems on or off test, and view event and zone history from a mobile device. This app requires MASterMind EX services and is designed for authorized central station personnel and dealers.
- Manage customer data
- Place systems on/off test
- View system event history
- View test history
- View system zones
- Light and dark interface styles
- Biometric login support
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MASmobile FLEX is intended for use by customers of MASterMind and requires MASterMind EX services. MASmobile FLEX allows authorized central station personnel and dealers to manage customer data, place systems on or off test, view system event history, test history, and system zones, using a mobile device. MASmobile FLEX requires MASterMind EX services to connect to your central station database. MASmobile FLEX has undergone a complete redesign from the ground up. The app features a new user interface as well as an enhanced user experience. The app also supports light and dark interface styles. In addition, the app has been redesigned to work exclusively with MASterMind EX services to connect to your central station database. Enhanced security using OAuth Session Management and biometric login support has also been added to the app. Improvements to session management, abandoned session handling, and password reset management are also included.
Screenshots
Verdict
The clearest difference is update cadence: MASmobile FLEX at every 3 weeks against Verint Smart Support's every 21 months. Verint Smart Support's advantage is iOS requirement (11.0 vs 15.0). On price, ads, in-app purchases and monetization model there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Verint Smart Support ships an update every 21 months, MASmobile FLEX every 3 weeks. The most recent releases landed on August 18, 2026 and September 16, 2026 respectively.
| Parameter | Verint Smart Support | MASmobile FLEX |
|---|---|---|
| Price | Free | Free |
| Rating | 5.0 (2 ratings) — better | — |
| Positive reviews | — | 0.0% of reviews |
| Number of ratings | 2 — better | — |
| Update frequency | Every 21 months | Every 3 weeks — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Requires iOS | 11.0 — better | 15.0 |
| Further details — not scored | ||
| Size | 50 MB | 79 MB |
| Age rating | 4+ | 4+ |
| Developer | Verint | Honeywell International, Inc. |
Customer experience
Verint Smart Support
MASmobile FLEX
In-app purchases
Verint Smart Support
No in-app purchases
MASmobile FLEX
No in-app purchases
Questions
Is Verint Smart Support free?
Is MASmobile FLEX free?
Do Verint Smart Support or MASmobile FLEX have ads?
Which is updated more often, Verint Smart Support or MASmobile FLEX?
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