MASmobile FLEX

MASmobile FLEX

MASterMind Mobile Solution

0 ratings
26 reviews
Free

Details

  • Released
  • Updated
  • July 13, 2020
  • April 7, 2026
MASmobile FLEX screenshot #1 for iPhone
MASmobile FLEX screenshot #2 for iPhone
MASmobile FLEX screenshot #3 for iPhone
MASmobile FLEX screenshot #4 for iPhone
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About

Manage customer data, place systems on or off test, and view event and zone history from a mobile device. This app requires MASterMind EX services and is designed for authorized central station personnel and dealers.

Manage customer data
Place systems on/off test
View system event history
View test history
View system zones
Light and dark interface styles
Biometric login support
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What's New in MASmobile FLEX

3.1.1

April 7, 2026

Recently accessed systems are now automatically removed when you no longer have access to them. Improved error handling for a smoother experience.

User reviews

Such a pain to try and use

Makes you enter your password to do anything, login, put account in test, take out of test. If you want to check signals and you pull out your phone after just a few minutes you have to login again but it won’t let you, you have to force the app to close and then re open and login again.

Response from developer

Thank you for sharing your feedback. We understand that entering a password frequently can be inconvenient. To address this, our app supports biometric login (such as fingerprint or facial recognition), allowing you to bypass typing your password for ease of access. Security is paramount, especially when handling sensitive data. As part of our security measures, we limit idle time to protect your information. For further assistance or to provide additional feedback, please contact your central station directly. We're committed to improving your experience. Thank you for your understanding.

Average

For techs in field, having remote access to the central station is amazing, this app has so many bugs. It always forgets your biometric settings resulting in a full removal and re install

Who to send feedback?

This used to be stable and it used to work. Now the interface is harder to navigate, harder to use, harder to see, buttons don't work and it logs me off in the background without warning. Why do I need to enter my password so many times???? If a site has 10 accounts, I have to enter my passcode 10 times. This borders on ridiculous. Technicians in the field don't have time for this. We're up on ladders or trying to solve an issue in a million square foot facility where we could be a kilometre from the keypad. Please fix the show password button. Please fix the autologoff; at least show a dialogue or popup when it logs me off in the background so that I don't try to use it thinking that it's still logged on, which causes it to crash.
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Horrible support

So first there was no biometrics sign in. Then there was. Now there isn’t. This app is horrible. Should of left the old one.

Response from developer

Thank you for sharing your feedback. We apologize for any inconvenience you've experienced with the biometric sign-in feature. The ability to enable or disable biometric login can be controlled by the central station. We recommend reaching out to them directly to address your concerns and provide further feedback. We are committed to improving your experience and appreciate your patience and understanding. If you have any additional feedback or specific concerns, please let us know. Thank you!

Updated on its own and not good

The new update is horrible. No biometrics login. The search needs to be almost exact. Need to specify caps or lower case. Wish it didn’t update.

Developer apps

FAQ

What does MASmobile FLEX do?

MASmobile FLEX allows authorized central station personnel and dealers to manage customer data, place systems on or off test, and view system event history, test history, and system zones using a mobile device. It provides a mobile interface for key functions related to alarm system monitoring.

What are the key features of MASmobile FLEX?

Key features include managing customer data, the ability to place systems on or off test, viewing detailed system event and test history, and inspecting system zones. The app also offers a redesigned user interface with light and dark mode support, and enhanced security features like biometric login.

Is MASmobile FLEX free to use?

The application itself is free to download and use. However, it requires MASterMind EX services to connect to your central station database. Therefore, the cost is associated with the underlying MASterMind EX services, not the mobile app directly.

What are the requirements to use MASmobile FLEX?

To use MASmobile FLEX, you must be a customer of MASterMind and require MASterMind EX services. The app needs to connect to your central station database, which is facilitated by MASterMind EX services. It is designed for authorized personnel and dealers.

Who is the target audience for MASmobile FLEX?

This application is specifically intended for authorized central station personnel and dealers who are customers of MASterMind EX services. It provides them with mobile access to manage and monitor customer security systems.