Such a pain to try and use
Response from developer
Thank you for sharing your feedback. We understand that entering a password frequently can be inconvenient. To address this, our app supports biometric login (such as fingerprint or facial recognition), allowing you to bypass typing your password for ease of access. Security is paramount, especially when handling sensitive data. As part of our security measures, we limit idle time to protect your information. For further assistance or to provide additional feedback, please contact your central station directly. We're committed to improving your experience. Thank you for your understanding.
Average
Who to send feedback?
Horrible support
Response from developer
Thank you for sharing your feedback. We apologize for any inconvenience you've experienced with the biometric sign-in feature. The ability to enable or disable biometric login can be controlled by the central station. We recommend reaching out to them directly to address your concerns and provide further feedback. We are committed to improving your experience and appreciate your patience and understanding. If you have any additional feedback or specific concerns, please let us know. Thank you!
Updated on its own and not good
Unusable
Good Luck
Unfriendly
Response from developer
Thank you for your feedback. We apologize for the inconvenience caused by the manual sign-in process and the lack of Face ID functionality. Please note that the biometric login feature can be enabled or disabled by the central station. We recommend reaching out to them directly to address your concerns and provide feedback. We are committed to improving your experience and appreciate your patience and understanding. If you have any additional feedback or specific concerns, please let us know. Thank you!
Old version better do not uninstall it
App locks up on sign in have to close and reopen then sign in again.
Has facial recognition sign in option that stopped working after 1 week of use.
Uninstalling and reinstalling since I’m forced to use this version now. May use the web version on my phone which is not friendly if issue persists.
Response from developer
Thank you for sharing your feedback. We apologize for any inconvenience you've experienced with the current version. The previous version may have been more stable for some users, and we are continuously working to improve the current app. Regarding the frequent sign-ins, we offer biometric login as an alternative; however, this feature can be enabled or disabled by the central station. We recommend contacting them directly for assistance and to address your concerns. Your input is valuable, and we appreciate your patience as we work to enhance the app's stability and user-friendliness. If you have any additional feedback or specific concerns, please let us know. Thank you!
Never works well
Response from developer
Thank you for your feedback. We apologize for the inconvenience caused by the issues you've experienced and the need to type in your password every time. Please note that the biometric login feature can be enabled or disabled by the central station. We recommend reaching out to them directly to address your concerns and provide feedback. We are committed to improving your experience and appreciate your patience and understanding. If you have any additional feedback or specific concerns, please let us know. Thank you!
Bugs
Screwed up now
Response from developer
Thank you for sharing your feedback. We apologize for any inconvenience caused by the recent update. We understand how frustrating it can be when the app doesn't work as expected. Your input is important to us, and we're actively working to address these issues to improve the app's functionality and stability. For further assistance or to provide additional feedback, please contact your central station directly. We appreciate your patience and understanding. If you have any additional feedback or specific concerns, please let us know. Thank you!
Repeatedly fails
Response from developer
Thank you for sharing your feedback. We apologize for the inconvenience caused by the app freezing and preventing you from logging in. Your concerns are important to us, and we're actively working to address these issues to enhance the app's stability and functionality. For further assistance or to provide additional feedback, please contact your central station directly. We appreciate your patience and understanding. If you have any additional feedback or specific concerns, please let us know. Thank you!
App is broken
Response from developer
Thank you for your feedback. We apologize for any inconvenience caused by the recent update. We understand how frustrating it can be when Face ID is not available, and when errors occur while putting an account on test. Please note that the biometric login feature can be enabled or disabled by the central station. We recommend reaching out to them directly to address your concerns and provide feedback. We appreciate your patience and understanding as we work to improve the app's functionality. If you have any additional feedback or specific concerns, please let us know. Thank you!
Doesn’t work after update
Response from developer
Thank you for sharing your feedback. We apologize for the inconvenience caused by the recent updates. We understand how frustrating it can be when the app doesn't work as expected, especially when login issues occur. Your input is important to us, and we're actively working to address these problems to improve the app's functionality and stability. For further assistance or to provide additional feedback, please contact your central station directly. We appreciate your patience and understanding. If you have any additional feedback or specific concerns, please let us know. Thank you!
Why?
Response from developer
Thank you for your feedback. We apologize for the inconvenience caused by the recent update. We understand how frustrating it can be when the app does not work as expected and accounts do not pull up. Your input is important to us, and we recommend reaching out to your central station directly to address your concerns and provide feedback. We appreciate your patience and understanding as we work to improve the app's functionality. If you have any additional feedback or specific concerns, please let us know. Thank you!
Problems signing in
Only with my typed in password
Response from developer
Thank you for sharing your feedback. We're sorry to hear about the issues with Face ID not working on the new iOS. The biometric login feature can be enabled or disabled by the central station, so we recommend reaching out to them directly to address this concern. We appreciate your patience and understanding as we work to improve the app's functionality. If you have any additional feedback or specific concerns, please let us know. Thank you!
Login problem
Response from developer
Thank you for sharing your feedback. We understand how inconvenient it can be to log in every time your phone locks and to enter account information repeatedly. This security measure ensures that your sensitive data remains protected. To streamline your experience, we recommend enabling the biometric login feature, which can be activated by your central station. This will allow you to use facial recognition or fingerprint authentication for quicker access. For further assistance or to provide additional feedback, please contact your central station directly. We appreciate your patience and understanding as we continue to improve the app's functionality. If you have any additional feedback or specific concerns, please let us know. Thank you!
Almost Useless
Not retaining site data
You then have to log in, enter the site name or chip number again to get back to the site.
Would be more efficient to keep the site on screen to save time finding it again every time like the old app.
Logout feature problems!!!
If searching for a simple last name, it won’t bring up anything that starts with the letter, instead pulls up all accounts starting with the letter A.
Please update the logout to have options and add the feature to iOS. It would be great to possibly search by street name too but I understand if that is left out for a reason.
On android version, it doesn’t show the full address with the zip code
Response from developer
Thank you for your feedback. We understand how frustrating the automatic logout can be when switching screens on your iPhone. Due to iOS limitations, non-media related apps have constraints on how long they can remain active in the background. This security measure helps protect your data. To streamline your experience, we recommend enabling the biometric login feature, which can be activated by your central station. This will allow you to use facial recognition or fingerprint authentication for quicker access. Additionally, we're pleased to inform you that new search capabilities are already available in the latest version of the app. These enhancements are designed to improve search functionalities, including past account lookup and search by street name. We appreciate your patience and understanding as we continue to improve the app's functionality. For further assistance or to provide additional feedback, please contact your central station directly. If you have any additional feedback or specific concerns, please let us know. Thank you!
