Shinkansen smartEX App vs TOMOGO!
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Shinkansen smartEX App
Easily reserve Shinkansen seats, hotels, and activities. Enjoy discounts for early bookings and flexible changes. Access station and train service information, and use QR tickets or designated IC cards for seamless travel.
- Reserve Shinkansen seats
- Book hotels and activities
- Early booking discounts
- Free reservation changes
- Select seats from map
- QR-Ticket and IC card boarding
- Fingerprint authentication login
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▼With the EX app, you can: - Reserve Shinkansen seats through the app easily - Discount for early booking - Reserve Shinkansen seats up to 1 year in advance - You can make as many changes as you need, free of charge, before getting on the train - Reserve a set of Shinkansen seats and hotel rooms! - Reserve activities, hotels and car rentals! - Select any seat from the seat map (*reserved seats only) - Information on services available in stations and trains - You can log in quickly by using fingerprint authentication. (only for compatible models) ▼ Main features - Membership registration - Purchase ticket/Reserve seats (time designation, train name designation, easy free seat reservation)) - Confirm reservation - Change and refund reservation (reducing the number of persons) - Display purchase history and receipt - Check, change member information - Display QR-Ticket for boarding - Designate or register IC card for boarding - Service status information (Link) ▼ Notes - Membership registration is required to use this app. For registration, personal information is required, such as member name, date of birth, and a valid credit card, etc. - Ticket purchase (reservation) payment will be taken from the credit card registered on the account. -- You need to register or designate IC card for public transportation (*) to travel ticketless with IC card. (*) Kitaca, PASMO, Suica, manaca, TOICA, PiTaPa, ICOCA, Hayakaken, nimoca, SUGOCA - You need the pickup code to pick up tickets from ticket vending machines, etc., at main stations of Tokaido Sanyo Kyushu Shinkansen, such as Tokyo, Kyoto, Shin-Osaka, Hiroshima, Hakata, Kumamoto etc. - Please do not use this app to make a seat reservation for Japan Rail Pass. - This service is available only in English. - For more details on this service, please see the website. *The email address below is for inquiries about application specifications. Please note that we cannnot answer inquiries about the service.
TOMOGO!
Discover Japan like a local with personalized tours crafted by passionate guides. Connect with experienced Tour Leaders, explore hidden gems, and create a flexible itinerary based on your interests. Experience authentic Japan and support local businesses.
- Personalized tour planning
- Connect with local guides
- Explore hidden gems
- Flexible itineraries
- Secure in-app booking
- Support sustainable tourism
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Explore with Friends TOMOGO! is your go-to app for discovering Japan like a local. Connect with passionate Tour Leaders who will tailor a journey just for you, based on your preferences. How it Works - Match Browse profiles of friendly, experienced Tour Leaders and select the perfect companion for your adventure. - Location Choose your destinations from Tokyo, Osaka, Kyoto, and beyond. Explore temples, hidden gems, food spots, and local neighborhoods. - Chat Message your Tour Leader to share your interests and craft a flexible, personalized itinerary. Why Choose TOMOGO! Authentic & Local - Experience Japan beyond the tourist trails, guided by locals who share real stories and insider secrets. Flexible & Customizable - Enjoy tours built around your schedule and interests, whether spontaneous or planned. Secure & Trusted - Book and pay confidently within the app, knowing your experience is protected. Community Impact - Support sustainable tourism and local businesses across Japan.
Screenshots
Verdict
The clearest difference is review sentiment: TOMOGO! at 90% against Shinkansen smartEX App's 17%. TOMOGO! also leads on rating (4.7 vs 1.7) and monetization model (free vs free with in-app purchases). Shinkansen smartEX App's advantage is ratings volume (607 vs 15) and chart position (#131 vs unranked). On price, update cadence, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
TOMOGO! holds the better App Store score, 4.7 against 1.7. That said, the two scores are not equally well evidenced: Shinkansen smartEX App has 607 ratings behind it against 15, so its average is the more settled of the two. Written reviews point the same way: 17% of Shinkansen smartEX App's written reviews are positive against 90% of TOMOGO!'s.
Both ship on a similar rhythm, roughly monthly. The most recent releases landed on November 1, 2026 and October 30, 2026 respectively.
| Parameter | Shinkansen smartEX App | TOMOGO! |
|---|---|---|
| Price | Free | Free |
| Rating | 1.7 (607 ratings) | 4.7 (15 ratings) — better |
| Positive reviews | 16.6% of reviews | 90.0% of reviews — better |
| Number of ratings | 607 — better | 15 |
| Update frequency | Monthly | Monthly |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free with in-app purchases | Free — better |
| Best chart rank | #131 — better | — |
| Devices | iPhone | iPhone |
| Requires iOS | 18.0 | 16.4 — better |
| Further details — not scored | ||
| Size | 51 MB | 120 MB |
| Age rating | 4+ | 4+ |
| Developer | Central Japan Railway Company | TANGLE Inc. |
Customer experience
Shinkansen smartEX App
TOMOGO!
In-app purchases
Shinkansen smartEX App
No in-app purchases
TOMOGO!
No in-app purchases
Questions
Is Shinkansen smartEX App free?
Is TOMOGO! free?
Which has better reviews, Shinkansen smartEX App or TOMOGO!?
Do Shinkansen smartEX App or TOMOGO! have ads?
Which is updated more often, Shinkansen smartEX App or TOMOGO!?
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