Entrata Facilities vs Courtesy Connection
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Entrata Facilities
Streamline your work order management with this tool. Assign, track, and close tasks efficiently while monitoring completion times.
- Work order assignment
- Work order management
- Work order closing
- Time tracking
- Task completion monitoring
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Entrata Facilities simplifies your work order management process. Quickly assign, manage, and close work orders while tracking the time it takes to complete them.
Courtesy Connection
This business software offers a comprehensive answering service for property management. It features customizable phone trees, call recording, and detailed reporting to enhance communication and privacy for operators.
- Customizable phone trees
- Call recording
- Call data visualization
- Reporting
- Operator privacy protection
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Courtesy Connection is a full answering service software solution for the property management industry. Courtesy Connection: * Provides highly customizable phone trees * Records all calls * Provides robust call data visualization and reporting * Protects operator phone number privacy NOTE: This app requires an existing subscription to Courtesy Connection.
Screenshots
Verdict
The clearest difference is review sentiment: Courtesy Connection at 80% against Entrata Facilities's 35%. Courtesy Connection also leads on update cadence (every 2 days vs every 2 weeks) and iOS requirement (12.2 vs 15.0). Entrata Facilities's advantage is rating (4.8 vs 4.2) and ads (none vs shown). On price, in-app purchases and device support there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Entrata Facilities holds the better App Store score, 4.8 against 4.2. That said, the two scores are not equally well evidenced: Entrata Facilities has 2.8K ratings behind it against 5, so its average is the more settled of the two. Written reviews complicate that: 35% of Entrata Facilities's written reviews are positive against 80% of Courtesy Connection's, so the app with the better star average is not the one people write more warmly about.
Entrata Facilities ships an update every 2 weeks, Courtesy Connection every 2 days. The most recent releases landed on October 31, 2026 and October 20, 2026 respectively.
| Parameter | Entrata Facilities | Courtesy Connection |
|---|---|---|
| Price | Free | Free |
| Rating | 4.8 (2.8K ratings) — better | 4.2 (5 ratings) |
| Positive reviews | 34.9% of reviews | 80.0% of reviews — better |
| Number of ratings | 2.8K — better | 5 |
| Update frequency | Every 2 weeks | Every 2 days — better |
| Ads | No — better | Yes |
| In-app purchases | No | No |
| Monetization | Free — better | Free with in-app purchases |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Requires iOS | 15.0 | 12.2 — better |
| Further details — not scored | ||
| Size | 59 MB | 47 MB |
| Age rating | 17+ | 4+ |
| Developer | Entrata, Inc. | Courtesy Connection LLC |
Customer experience
Entrata Facilities
Courtesy Connection
Bugs and requests
Entrata Facilities
Reported bugs
5 issues- Can't create work orders on iOS and iPadOS
- Notes not visible to residents
- App crashes after updates
- Maintenance inspection section issues
- Apartment number not visible
Requested features
5 requests- Add Russian language support
- Bring back swipe down to refresh
- Allow searching for issues when creating work orders
- Combine with Site Tablet app
- Improve two-way communication and add scheduling feature
Courtesy Connection
Not enough reviews yet to summarise bugs or requests.
In-app purchases
Entrata Facilities
No in-app purchases
Courtesy Connection
No in-app purchases
Questions
Is Entrata Facilities free?
Is Courtesy Connection free?
Which has better reviews, Entrata Facilities or Courtesy Connection?
Do Entrata Facilities or Courtesy Connection have ads?
Which is updated more often, Entrata Facilities or Courtesy Connection?
Other comparisons
