Smartlink Security vs Napco Prima
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Smartlink Security
Manage your home's security, lighting, climate, and cameras from one app. Receive real-time alerts, remotely arm/disarm your system, and monitor live video feeds. Control various connected devices for comprehensive home automation.
- Remote security system control
- Real-time alarm status and alerts
- Live video monitoring
- Event recording for security events
- Control lights, locks, and thermostats
- Monitor family and pets remotely
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Smartlink+ lets you control your lighting, climate, cameras, and security from a single application. STAY CONNECTED FROM ANYWHERE IN THE WORLD Receive real-time alarm status and arm or disarm your security system remotely. Get instant alerts in the event of a security alarm, or simply to be notified when your family arrives home. REAL-TIME VIDEO MONITORING AND EVENT RECORDING Set cameras to automatically record security events in your home. Check in on your family and pets when you can’t be there. See who is at the door, or monitor your premises from multiple cameras at once. A SINGLE APP TO CONTROL YOUR ENTIRE HOME Enjoy full interactive home control including lights, locks, cameras, thermostats, garage doors, and other connected devices.
Napco Prima
Manage your home's lighting, climate, security cameras, and alarm systems from one place. Receive real-time alerts for security events or family arrivals, and monitor live video feeds with event recording. Control various connected devices like locks and thermostats remotely.
- Remote lighting control
- Climate management
- Security system arm/disarm
- Live video monitoring
- Event recording
- Instant security alerts
- Control connected devices
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Prima brings your entire home into one simple app. Control lights, climate, cameras, locks, garage doors, and your security system from anywhere. Arm or disarm with a tap. Get real-time status and instant alerts the moment something happens, whether it’s a security event or just your family arriving home. Watch live video from any camera or review event recordings with a single glance. Check in on your home, family, or pets whenever you need peace of mind. Set cameras to capture what matters automatically so you never miss a moment. One app. Full control. Everything connected and ready when you are.
Screenshots
Verdict
The clearest difference is review sentiment: Napco Prima at 75% against Smartlink Security's 9%. Napco Prima also leads on rating (4.2 vs 2.3). Smartlink Security's advantage is ratings volume (103 vs 12) and iOS requirement (13.0 vs 15.0). On price, update cadence, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Napco Prima holds the better App Store score, 4.2 against 2.3. That said, the two scores are not equally well evidenced: Smartlink Security has 103 ratings behind it against 12, so its average is the more settled of the two. Written reviews point the same way: 9% of Smartlink Security's written reviews are positive against 75% of Napco Prima's.
Both ship on a similar rhythm, roughly every 2 months. The most recent releases landed on September 21, 2026 and September 8, 2026 respectively.
| Parameter | Smartlink Security | Napco Prima |
|---|---|---|
| Price | Free | Free |
| Rating | 2.3 (103 ratings) | 4.2 (12 ratings) — better |
| Positive reviews | 9.1% of reviews | 75.0% of reviews — better |
| Number of ratings | 103 — better | 12 |
| Update frequency | Every 2 months | Every 2 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod | iPhone, iPod, Apple Watch |
| Requires iOS | 13.0 — better | 15.0 |
| Further details — not scored | ||
| Size | 101 MB | 58 MB |
| Age rating | 4+ | 4+ |
| Developer | SecureNet Technologies, LLC | NAPCO Security Technologies |
Customer experience
Smartlink Security
Napco Prima
Bugs and requests
Smartlink Security
Reported bugs
60 issues- App crashes instantly on opening
- App keeps crashing, forcing reinstallation
- App crashes when trying to disarm
- Login fails with 'Json parser error: Unrecognized token '<''
- Secure Connection Error / No Connection
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- App says system is offline or has no power
- FaceID doesn't work, cannot reset password
- App stops working after iOS update
- Login stops working after update
- App takes forever to load after update
- Recipes are not useable, do not show room/device/time/place
- Cannot arm or disarm system on schedule
- Cannot get it to stay connected
- App spins forever on login
- Buttons tiny for passcode causing touch points to be terrible
- Malfunctions when disarming, causing multiple dispatch calls and false alarms
- Always glitching or logging me out
- Always changing my setting back to default with every update
- App mostly says No Connection
- Connection is usually slow
- App disconnects and can't connect back
- Login takes over a minute or does not log in at all
- Recipes cannot be edited or looked at after they are made and not flexible for custom days of the week
- App is slow to login
- Text updates appear hours/days later
- App works sometimes, most times need to restart phone
- App works even less since update
- App takes forever to log in after update
- App runs extremely slow after last update
- Unable to open app services to turn on/off alarm or unlock doors
- Username or password incorrect after update
- Login stopped working after update
- Cannot see cameras, toggle missing
- History of zones opening and closing stopped working
- App isn't in synch, needs to be shut down and reloaded
- Recipes sometimes work, sometimes don't
- App closes out when trying to lock the door
- App doesn't open anymore
- Stopped allowing guest users to use the App
- Previous app would send push notifications, doesn't happen anymore
- App shows no connection through cell phone
- Latest update broke the app, crashes instantly
- System is either offline or has no power even when standing right next to the system
- App has minimal functionality, often crashes, and never notifies of an alarm until the service calls
- Keeps disconnecting and reconnecting, needs to check power and network connection
- App doesn't stay logged into user, no notifications
- Emails from the system are delayed
- Panic code notification delayed
- Trouble connecting to service if not on WiFi
- Pop up saying wrong username or password when not on WiFi
- Can only disarm using the phone if I power off and back on again
- App isn't recognizing ID or password on new iPhone
- Forgot Password link says 'Please try again: No Internet detected'
- Throws an error that either User Name or Password is incorrect
- Forgot Password brings two fields that don't allow values to be entered
- Sensor display is corrupted making it impossible to view status and control individual sensors
- App used to work but now fails with Json parser error
- Push notifications stopped all of a sudden
- Cannot turn on notifications in the app
- Was getting text messages and now it doesn't and will not let you select the option
Requested features
9 requests- Add text alerts for specific zones
- Allow logging out after closing the app
- Enable push notifications for alarm events
- Improve integration with other security apps (Arlo, SkyBell)
- Add widget for iOS
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- Add Siri/Google Assistant integration
- Add Alexa integration
- Allow users to see history of zones opening and closing
- Add toggle for cameras
Napco Prima
Not enough reviews yet to summarise bugs or requests.
In-app purchases
Smartlink Security
No in-app purchases
Napco Prima
No in-app purchases
Questions
Is Smartlink Security free?
Is Napco Prima free?
Which has better reviews, Smartlink Security or Napco Prima?
Do Smartlink Security or Napco Prima have ads?
Which is updated more often, Smartlink Security or Napco Prima?
Other comparisons
