Live Expert Studio vs Field Lightning Scanner

Live Expert Studio for iOS provides a comprehensive suite of tools necessary to provide a superior video chat customer service experience. With Live Expert Studio, agents receive inbound video calls based on Live Expert’s patented skill-based call routing system. Once connected, agent and customer can share content or co-browse, conduct multi-party sessions, or transfer live video calls to other agents. Agents can also make outbound calls to customers, other associates or partners. Live Expert Studio is designed to serve all industries, including healthcare, retail, financial, services, and remote equipment and technical support.

For field service teams who need to scan high volumes of barcodes for lab specimens, products, packages, etc., SPAR’s Field Lightning Scanner eliminates the inconvenience of scanning one barcode at a time. This app enables high volume barcode scanning with offline capability so your field service teams can provide fast, accurate and efficient customer experiences. Our app optimize time and empowers your field service team with the following features: · High-volume scanning – Scan multiple barcodes quickly and efficiently · Visual and haptic feedback to provide a better user experience · Offline scanning - no connectivity needed, simply scan multiple barcodes at each service site, and our app manages the data, uploads, and syncs to Salesforce automatically when there is a signal. · Capture additional inputs from users along with barcodes · Syncs directly with Salesforce and Field Service Lightning App for faster and more accurate tracking.