Live Expert Studio vs Grasp Inbox

Live Expert Studio for iOS provides a comprehensive suite of tools necessary to provide a superior video chat customer service experience. With Live Expert Studio, agents receive inbound video calls based on Live Expert’s patented skill-based call routing system. Once connected, agent and customer can share content or co-browse, conduct multi-party sessions, or transfer live video calls to other agents. Agents can also make outbound calls to customers, other associates or partners. Live Expert Studio is designed to serve all industries, including healthcare, retail, financial, services, and remote equipment and technical support.

Grasp is the all-in-one, A.I. powered customer service application in the cloud. A single app to quickly connect to customers via Whatsapp, Instagram, Messenger, email, live chat and chatbot; wherever, whenever. With the software’s unique hybrid messaging features, static emails can become a real-time conversation for a truly fluid and responsiveness support experience that will surprise you. Easy to install, and simple to use, it’s the application of choice for companies of all sizes. For improved efficiency, responsiveness and customer satisfaction, download the app on your mobile device. Grasp for iOS offers the following capabilities: - Access to all support tickets and conversations in your Grasp account - Ability to manage, update and respond to customer enquiries - Help your customers on the go!