Grasp Inbox vs Timelines Global

Grasp is the all-in-one, A.I. powered customer service application in the cloud. A single app to quickly connect to customers via Whatsapp, Instagram, Messenger, email, live chat and chatbot; wherever, whenever. With the software’s unique hybrid messaging features, static emails can become a real-time conversation for a truly fluid and responsiveness support experience that will surprise you. Easy to install, and simple to use, it’s the application of choice for companies of all sizes. For improved efficiency, responsiveness and customer satisfaction, download the app on your mobile device. Grasp for iOS offers the following capabilities: - Access to all support tickets and conversations in your Grasp account - Ability to manage, update and respond to customer enquiries - Help your customers on the go!

Every customer conversation, on one timeline. Timelines is the team inbox for customer-facing teams. Support and sales agents handle every WhatsApp, Telegram, SMS, and web chat conversation from one shared inbox, and now you can do it from your phone. Reply on the move, hand off to a teammate, and never miss a message that needs you. ONE INBOX FOR EVERY CHANNEL Bring WhatsApp, Telegram, SMS, and web chat together in a single, color-coded inbox. Search across conversations and filter by All, Unread, Mine, or Starred to focus on what matters right now. REPLY FROM ANYWHERE Read and reply to any conversation in seconds. Quote a specific message, react with emoji, copy or edit text, and see delivery status at a glance with sent, delivered, and read receipts. SEND MORE THAN TEXT Send photos from your library, snap a new photo with the camera, or share documents and files without leaving the chat. WORK AS A TEAM Assign conversations to a teammate, claim one for yourself, or leave it unassigned. Add internal comments only your team can see, tag conversations, set follow-up reminders, bookmark important messages, and pin or mute threads to stay organized. CALL YOUR CONTACTS Place a voice call to a contact straight from their profile, with a built-in calling screen and incoming-call support. START NEW CONVERSATIONS Open a chat with a saved contact, dial a phone number directly, or reach a Telegram username. Create groups and channels where your connected account supports them. NEVER MISS A MESSAGE Get a push notification the moment a new message arrives, and tap it to jump straight into the conversation. Toggle notifications and choose a light, dark, or system theme to suit you. ACCOUNT REQUIRED Timelines is the mobile companion to the Timelines shared-inbox platform. You sign in with your existing Timelines account on app.timelines.global. Sign up or reset your password from the login screen. Privacy policy: https://timelines.global/privacy-policy Support: contact@timelines.global