BOSS Support Central vs CA Service Point
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
BOSS Support Central
Manage and track your IT environment with this integrated on-premise solution. It offers modules for IT service desk operations, asset management, and lifecycle management.
- Integrated on-premise ITSM
- IT service desk management
- Asset management
- Lifecycle management
- Track IT environment
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BOSS Support Central is a fully integrated on premise ITSM solution that lets you manage, track and keep control of your IT environment. The Support Central suite includes modules for IT Service Desk, Asset Management and Lifecycle Management.
CA Service Point
Report issues and manage support tickets from your mobile device. This app allows for easy ticket submission, tracking, and updates, with features like natural language input and geolocation support.
- Report issues using natural language
- View and manage support tickets
- Track ongoing ticket activity
- Add and view attachments
- Use geolocation for service requests
- One-click service desk calling
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The CA Service Point mobile app is an extension of CA Service Management’s self-service capability. It is an easy-to-use, simple to configure, a productivity-centric mobile app providing customer self-service for exceptional support on-the-go. The mobile app enables users to seamlessly report an issue from their mobile device and view their tickets in a user-friendly mobile interface. This mobile app works only with the 17.2 or above release of CA Service Management. With CA Service Point mobile app, you can: . Use natural language to report an issue, anywhere anytime . Receive context-based suggestions . Manage tickets, including adding comments and modifying and closing tickets . Track ongoing activity . View, download and add attachments . Use the mobile device’s ‘Geolocation’ capability to provide you location when requesting a service. . Call your Service Desk with a single click via the auto dialer
Screenshots
Verdict
The clearest difference is rating: BOSS Support Central at 3.0 against CA Service Point's 1.0. BOSS Support Central also leads on iOS requirement (10.0 vs 15.1). On price, ratings volume, update cadence and ads there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
BOSS Support Central holds the better App Store score, 3.0 against 1.0. Both are backed by a comparable volume of ratings — 2 and 1 respectively.
BOSS Support Central ships an update every 7 months, CA Service Point every 6 months. The most recent releases landed on October 24, 2026 and October 13, 2026 respectively.
| Parameter | BOSS Support Central | CA Service Point |
|---|---|---|
| Price | Free | Free |
| Rating | 3.0 (2 ratings) — better | 1.0 (1 ratings) |
| Number of ratings | 2 — better | 1 |
| Update frequency | Every 7 months | Every 6 months — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod — better | iPhone, iPod |
| Requires iOS | 10.0 — better | 15.1 |
| Further details — not scored | ||
| Size | 25 MB | 42 MB |
| Age rating | 4+ | 4+ |
| Developer | BOSS Inc | CA, Inc |
Customer experience
BOSS Support Central
CA Service Point
In-app purchases
BOSS Support Central
No in-app purchases
CA Service Point
No in-app purchases
Questions
Is BOSS Support Central free?
Is CA Service Point free?
Which has better reviews, BOSS Support Central or CA Service Point?
Do BOSS Support Central or CA Service Point have ads?
Which is updated more often, BOSS Support Central or CA Service Point?
Other comparisons
