Freshchat vs Text

Engage with website visitors and users on the go with the Freshchat (formerly Freshdesk Messaging) iOS app. Freshchat is a modern messaging app for sales and customer engagement teams. A leap from legacy live-chat systems, it brings the continuity and experience of consumer messaging apps to businesses to help them convert visitors and delight users. With the iOS app, teams can: • Ace Conversations - View, reply to, assign, and manage conversations from anywhere, anytime. • Know who you’re talking to - Get access to the visitor profile with details like contact information, event timeline, and usage history to make relevant conversations. • Never miss a message - With Push Notifications, get notified when you receive replies on conversations or when a user proactively reaches out. Stay on top of messages even when you’re not inside the app. • Enable a faster response time - Optimize team productivity even while on the go by sharing FAQ articles with visitors and users.

Your business doesn't stop when you close your laptop. Text puts you in the moment a customer needs you, wherever you are, even on a weak connection. That starts with what's already in your pocket: - Customer details - Incoming message sneak peek & ready-to-go responses - Multi-channel support - File sharing - In-app and push notifications - Agent list with editable profiles And here's what you can do with it: 1. Solve customer problems in a flash See what customers are typing before the message is sent. Answer repetitive questions with ready-to-go responses, and keep customers happy without making them wait. 2. Support smarter, not harder Automated greetings recommend products and engage customers based on what they're doing on your site. Chats route themselves to the right team, so nothing sits in the wrong queue. 3. Catch the cart before it's abandoned See what a customer's adding to their cart right now, plus their full order history. Step in and close the sale before they leave, all from your phone. 4. Solve tickets anytime, anywhere Manage complex cases inside your Android app with the built-in ticketing system. Reassign tickets between groups and find status in seconds. 5. Close more sales Engage prospective customers while they're still on your site. Reach a new lead the moment it lands, call or message straight from the app. 6. Support more, without adding headcount Offer support to several visitors at once, and reply faster, keeping satisfaction high even as you grow. Install Text on your mobile and stay close to the business in minutes. Support customers, catch a sale, or jump into a chat, wherever you are.