Tawk.to vs Freshchat
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Tawk.to
This free live chat application enables website owners to monitor and interact with visitors in real-time. It also offers a free, customizable page for communication. The service is entirely free with no hidden costs or spam.
- Live chat with website visitors
- Visitor monitoring
- Free customizable page
- Real-time communication
- No spam or hidden costs
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tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page. No catch. No spam. No wares. It's truly free and always will be.
Freshchat
This app allows businesses to engage with website visitors and users through a modern messaging interface. It provides tools to manage conversations, view visitor profiles, and receive instant notifications to ensure timely responses and enhance customer satisfaction.
- Manage conversations on-the-go
- View visitor profiles
- Receive push notifications
- Share FAQ articles
- Assign conversations
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Engage with website visitors and users on the go with the Freshchat (formerly Freshdesk Messaging) iOS app. Freshchat is a modern messaging app for sales and customer engagement teams. A leap from legacy live-chat systems, it brings the continuity and experience of consumer messaging apps to businesses to help them convert visitors and delight users. With the iOS app, teams can: • Ace Conversations - View, reply to, assign, and manage conversations from anywhere, anytime. • Know who you’re talking to - Get access to the visitor profile with details like contact information, event timeline, and usage history to make relevant conversations. • Never miss a message - With Push Notifications, get notified when you receive replies on conversations or when a user proactively reaches out. Stay on top of messages even when you’re not inside the app. • Enable a faster response time - Optimize team productivity even while on the go by sharing FAQ articles with visitors and users.
Screenshots
Verdict
Tawk.to and Freshchat both sit at 3.7 stars, but that hides the real split: 59% of Tawk.to's written reviews are positive against 20% of Freshchat's. Tawk.to also leads on monetization model (free vs freemium) and ratings volume (210 vs 52). On price, rating, update cadence and ads there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
On the App Store both sit at effectively the same score — 3.7 for Tawk.to against 3.7 for Freshchat. Both are backed by a comparable volume of ratings — 210 and 52 respectively. Written reviews are what separate them: 59% of Tawk.to's written reviews are positive against 20% of Freshchat's.
Tawk.to ships an update fortnightly, Freshchat every 3 weeks. The most recent releases landed on September 23, 2026 and August 10, 2026 respectively.
| Parameter | Tawk.to | Freshchat |
|---|---|---|
| Price | Free | Free |
| Rating | 3.7 (210 ratings) — better | 3.7 (52 ratings) |
| Positive reviews | 58.6% of reviews — better | 19.6% of reviews |
| Number of ratings | 210 — better | 52 |
| Update frequency | Fortnightly — better | Every 3 weeks |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free — better | Freemium |
| Devices | iPhone, iPad | iPhone, iPad, iPod — better |
| Requires iOS | 16.0 | 15.0 — better |
| Further details — not scored | ||
| Size | 133 MB | 244 MB |
| Age rating | 4+ | 4+ |
| Developer | tawk.to | FRESHWORKS TECHNOLOGIES PRIVATE LIMITED |
Customer experience
Tawk.to
Freshchat
Bugs and requests
Tawk.to
Reported bugs
6 issues- Frequent crashes and freezes
- Unreliable notifications
- Inconsistent chat history
- Login and logout issues
- Compatibility problems with newer iOS versions
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- Visitor tracking not working as expected
Requested features
7 requests- Dark mode
- Multilingual support
- Improved notification system
- Visitor history and analytics
- Attachment support in chat
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- Agent status visibility
- Customizable branding options
Freshchat
Not enough reviews yet to summarise bugs or requests.
In-app purchases
Tawk.to
No in-app purchases
Freshchat
No in-app purchases
