IT Glue vs IDmelon Authenticator
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
IT Glue
Access and manage your IT documentation platform from anywhere. Streamline workflows, quickly find assets with enhanced scanning, and securely view sensitive information like passwords and configurations on your mobile device.
- Pinned assets for quick access
- Improved barcode and QR scanning
- Simplified photo and file uploads
- View and edit passwords and configurations
- Native mobile functionality integration
- Secure sign-in with MFA/SSO
- OTP generation
Read full descriptionHide full description
Stay on top of your clients’ business anytime, anywhere. The world’s leading IT documentation platform at your fingertips—wherever you are. Now reimagined for an even better mobile experience. Empower your onsite techs and service your clients more efficiently from anywhere with IT Glue Mobile 2.0. With an enhanced interface, streamlined workflows, and powerful new tools like pinned assets and faster file management, your technicians will stay more productive than ever. Key Features: • Pin frequently accessed assets for quicker access to the information you use most. • Improved barcode and QR scanning for faster asset searches and updates. • Take and upload photos or files more easily than ever with a simplified attachment workflow. • View and edit passwords as well as access configurations, flexible assets, contacts, and locations—all from your mobile device. • Use native mobile functionality such as click-to-call or launching maps directly from address links. • Touch ID or Face ID for fast and secure access to the app. • Fully encrypted end-to-end communication between mobile and web. • Quickly audit password changes or manage them with ease: create, update, or delete as needed. • Securely sign in with Multi-Factor Authentication (MFA) or Single Sign-On (SSO). • Automatically generate secure One-Time Passwords (OTPs) in your documentation. What our partners are saying about IT Glue: “IT Glue requires no training and techs can jump in on day one to find and create documentation as required. I would recommend to anyone in the industry that wants to share knowledge.” – Jeffrey Bowles, ACT 360, Barrie, ON “This isn’t just a marginal improvement, but a significant improvement that has an impact on 1000s of user actions every single day." – Simon Harvey, Head of IT and Business Systems, TSG, Newcastle, UK Never leave your clients’ details out of sight. Download the app now! You must have an IT Glue account and an internet connection to use the app.
IDmelon Authenticator
Transform your smartphone into a FIDO2 security key for passwordless logins on all your devices. Generate, store, and manage passkeys for secure and easy access to online accounts and applications. Compatible with major platforms like GitHub, Facebook, and Microsoft.
- Smartphone as FIDO2 security key
- Passwordless logins
- Passkey generation and management
- Cross-device compatibility
- Supports GitHub, Facebook, Microsoft
- Tap & Login experience
Read full descriptionHide full description
Turn your smartphone into a USB FIDO2 security key that helps you go passwordless and keep your data safe on all devices. IDmelon enables you to turn your all-in-one smartphone into a FIDO security key. Once IDmelon is installed and activated on your smartphone, you will no longer deal with passwords on PC for login to Windows, online accounts, and applications. Instead, you will use passkeys for safer easier logins across all your devices without having to reregister credentials on every new device of yours. You can also use passkeys for login to accounts and applications on iOS devices and iPad/tablets. This means that you can generate, store, and manage passkeys to access your data, anywhere, anytime, on any of your devices. IDmelon is fully compatible with GitHub, Twitter, Facebook, Microsoft products and services such as Outlook, Office etc, as well as many more FIDO2 supported platforms. To set up your smartphone as a security key or a passkey manager, you will receive an activation link/button via email. After the activation process on your smartphone has finished, your smartphone is ready to work in combination with either IDmelon Pairing Tool or IDmelon Reader. You can pair your smartphone with PC via IDmelon Pairing Tool, which is a desktop/laptop app. To pair your smartphone with a PC, you need the IDmleon Pairing Tool installed on the computer first. Then, you scan a QR code on the PC screen only once, and from then on, a single tap on a push notification on your paired smartphone is enough to login! Notice: IDmelon Pairing Tool is compatible with macOS and Windows 10 or later (Entra ID, formerly known as Azure AD, joined). Permission notice: IDmelon Pairing Tool needs your permission to use smartphone camera only for the purpose of QR code scanning once to pair your smartphone with PC. To enjoy the unique Tap & Login experience, however, you need IDmelon Reader, which is a plug and play hardware that can be plugged into USB ports on PCs. Workspaces with shared computers are great places to use IDmelon Reader. With a single tap of your smartphone on Reader, you will receive a notification to login. Permission notice: To use IDmelon Reader, IDmelon app requires permission to access your smartphone's Bluetooth only for authentication purposes. Sometimes, your work might roll out IDmelon and ask you to set up your smartphone as a security key when accessing certain files, emails, or apps. So, you will receive an invitation email containing an activation link/button. You need to first install the IDmelon app on your smartphone to be able to click on the link/button on the same device on which the app is installed. Or, you may be empowered to use your ID badge or NFC card as a FIDO security key for the same purpose. To find out more, visit our website: https://www.idmelon.com/ License Agreement can be found at: https://www.idmelon.com/end-user-license-agreement/ For the latest Privacy Policy, see: https://www.idmelon.com/privacy-policy/
Screenshots
Verdict
The clearest difference is review sentiment: IDmelon Authenticator at 100% against IT Glue's 6%. IDmelon Authenticator also leads on rating (4.7 vs 1.9) and update cadence (every 2 weeks vs every 2 months). IT Glue's advantage is in-app purchases (none vs 2). On price, ratings volume, ads and device support there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. IDmelon Authenticator sells 2 in-app purchases, starting at $5.99 per year. IT Glue asks for nothing beyond the download.
IDmelon Authenticator holds the better App Store score, 4.7 against 1.9. Both are backed by a comparable volume of ratings — 7 and 7 respectively. Written reviews point the same way: 6% of IT Glue's written reviews are positive against 100% of IDmelon Authenticator's.
IT Glue ships an update every 2 months, IDmelon Authenticator every 2 weeks. The most recent releases landed on July 23, 2026 and September 26, 2026 respectively.
| Parameter | IT Glue | IDmelon Authenticator |
|---|---|---|
| Price | Free | Free |
| Rating | 1.9 (7 ratings) | 4.7 (7 ratings) — better |
| Positive reviews | 5.6% of reviews | 100.0% of reviews — better |
| Number of ratings | 7 | 7 |
| Update frequency | Every 2 months | Every 2 weeks — better |
| Ads | No | No |
| In-app purchases | No — better | Yes |
| Monetization | Subscription | Free with in-app purchases — better |
| Devices | iPhone, iPad, iPod — better | iPhone, iPad |
| Requires iOS | 15.1 — better | 16.0 |
| Further details — not scored | ||
| Size | 28 MB | 165 MB |
| Age rating | 4+ | 4+ |
| Developer | Kaseya International Limited | IDmelon Technologies Inc |
Customer experience
IT Glue
IDmelon Authenticator
Bugs and requests
IT Glue
Reported bugs
22 issues- Login issues with MFA/TFA
- Face ID/Touch ID not working or forgetting settings
- App logs out frequently and immediately
- Photos not working when adding to documentation
- Cannot view or edit documents
Show 17 moreShow fewer
- Interface alignment and display issues on various iPhones
- Buttons/icons hidden on screen
- App crashes at startup
- SSO unusable or in an endless authentication loop
- Cannot copy or reveal one-time auth codes
- Progress on documents gets wiped randomly
- Search function is broken
- Dynamic Island causing issues with navigation
- Screen shrinks to iPhone display on iPad
- Buttons cut off on top of the screen
- Cannot use TouchID to log in anymore
- UI doesn't work well on iPhone 14 Pro
- Cannot edit or add items by scanning serial number
- Web view to full IT Glue mobile site is slow
- iOS auto-fill from password manager not working
- Embedded passwords not accessible
- Only shows passwords, no other documentation
Requested features
20 requests- iPad version needed
- More data entry and photo gathering on mobile
- Add documents section to the app
- Remember subdomain and email at login
- Keep session active with PIN/FaceID unlock
Show 15 moreShow fewer
- Support for Face ID with SSO
- Password autofilling at login
- View documents in the app
- Integration with iOS passwords
- Auto fill passwords from password manager
- API integrations for links
- Permanently save credentials with Touch ID
- Access to documentation (not just passwords)
- MFA integrated into the app
- Push notifications for MFA
- Edit documents on the fly
- Face ID support
- Trust a specific device for login
- Biometrics valid for longer periods
- Allow editing of documents
IDmelon Authenticator
Not enough reviews yet to summarise bugs or requests.
In-app purchases
IT Glue
No in-app purchases
IDmelon Authenticator
- IDmelon Standard$5.991 Year
- IDmelon Premium$11.991 Year
Questions
Is IT Glue free?
Is IDmelon Authenticator free?
Which has better reviews, IT Glue or IDmelon Authenticator?
Do IT Glue or IDmelon Authenticator have ads?
Which is updated more often, IT Glue or IDmelon Authenticator?
Other comparisons















