Comparison

IT Glue vs JumpCloud Admin

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

IT Glue

Access and manage your IT documentation platform from anywhere. Streamline workflows, quickly find assets with enhanced scanning, and securely view sensitive information like passwords and configurations on your mobile device.

Highlights
  • Pinned assets for quick access
  • Improved barcode and QR scanning
  • Simplified photo and file uploads
  • View and edit passwords and configurations
  • Native mobile functionality integration
  • Secure sign-in with MFA/SSO
  • OTP generation
Features
Read full description

Stay on top of your clients’ business anytime, anywhere. The world’s leading IT documentation platform at your fingertips—wherever you are. Now reimagined for an even better mobile experience. Empower your onsite techs and service your clients more efficiently from anywhere with IT Glue Mobile 2.0. With an enhanced interface, streamlined workflows, and powerful new tools like pinned assets and faster file management, your technicians will stay more productive than ever. Key Features: • Pin frequently accessed assets for quicker access to the information you use most. • Improved barcode and QR scanning for faster asset searches and updates. • Take and upload photos or files more easily than ever with a simplified attachment workflow. • View and edit passwords as well as access configurations, flexible assets, contacts, and locations—all from your mobile device. • Use native mobile functionality such as click-to-call or launching maps directly from address links. • Touch ID or Face ID for fast and secure access to the app. • Fully encrypted end-to-end communication between mobile and web. • Quickly audit password changes or manage them with ease: create, update, or delete as needed. • Securely sign in with Multi-Factor Authentication (MFA) or Single Sign-On (SSO). • Automatically generate secure One-Time Passwords (OTPs) in your documentation. What our partners are saying about IT Glue: “IT Glue requires no training and techs can jump in on day one to find and create documentation as required. I would recommend to anyone in the industry that wants to share knowledge.” – Jeffrey Bowles, ACT 360, Barrie, ON “This isn’t just a marginal improvement, but a significant improvement that has an impact on 1000s of user actions every single day." – Simon Harvey, Head of IT and Business Systems, TSG, Newcastle, UK Never leave your clients’ details out of sight. Download the app now! You must have an IT Glue account and an internet connection to use the app.

About

JumpCloud Admin

Manage user accounts and security settings remotely. Quickly reset passwords, unlock accounts, and handle multi-factor authentication requests from your mobile device.

Highlights
  • Reset user passwords
  • Unlock user accounts
  • Remove MFA requirements
  • View user events
  • On-the-go management
Read full description

The JumpCloud Admin app gives you, the admin, the power to quickly resolve common user requests while on the go. You can reset passwords, unlock user accounts, remove MFA requirements, and see user events.

Screenshots

IT Glue4 screens
JumpCloud Admin4 screens

Verdict

The call

The clearest difference is rating: JumpCloud Admin at 3.6 against IT Glue's 1.9. JumpCloud Admin also leads on monetization model (free vs subscription). IT Glue's advantage is device support (3 vs 1). On price, review sentiment, ratings volume and update cadence there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

JumpCloud Admin holds the better App Store score, 3.6 against 1.9. Both are backed by a comparable volume of ratings — 7 and 7 respectively. Written reviews complicate that: 6% of IT Glue's written reviews are positive against 0% of JumpCloud Admin's, so the app with the better star average is not the one people write more warmly about.

UpkeepUpdate frequency

Both ship on a similar rhythm, roughly every 2 months. The most recent releases landed on July 23, 2026 and September 13, 2026 respectively.

Scorecard3 real differences · 7 level
IT Glue versus JumpCloud Admin: the parameters behind the verdict, then further details
ParameterIT GlueJumpCloud Admin
PriceFreeFree
Rating1.9 (7 ratings)3.6 (7 ratings) — better
Positive reviews5.6% of reviews — better0.0% of reviews
Number of ratings77
Update frequencyEvery 2 monthsEvery 2 months
AdsNoNo
In-app purchasesNoNo
MonetizationSubscriptionFree — better
DevicesiPhone, iPad, iPod — betteriPhone
Requires iOS15.1 — better16.0
Further details — not scored
Size28 MB14 MB
Age rating4+4+
DeveloperKaseya International LimitedJumpCloud

Customer experience

IT Glue

All ratings7 ratings
Positive14.3%
Neutral14.3%
Negative71.4%
Written reviews72 reviews
Positive5.6%
Neutral15.3%
Negative79.2%

JumpCloud Admin

All ratings6 ratings
Positive66.7%
Neutral0.0%
Negative33.3%
Written reviews4 reviews
Positive0.0%
Neutral0.0%
Negative100.0%

Bugs and requests

IT Glue

Reported bugs

22 issues
  • Login issues with MFA/TFA
  • Face ID/Touch ID not working or forgetting settings
  • App logs out frequently and immediately
  • Photos not working when adding to documentation
  • Cannot view or edit documents
Show 17 more
  • Interface alignment and display issues on various iPhones
  • Buttons/icons hidden on screen
  • App crashes at startup
  • SSO unusable or in an endless authentication loop
  • Cannot copy or reveal one-time auth codes
  • Progress on documents gets wiped randomly
  • Search function is broken
  • Dynamic Island causing issues with navigation
  • Screen shrinks to iPhone display on iPad
  • Buttons cut off on top of the screen
  • Cannot use TouchID to log in anymore
  • UI doesn't work well on iPhone 14 Pro
  • Cannot edit or add items by scanning serial number
  • Web view to full IT Glue mobile site is slow
  • iOS auto-fill from password manager not working
  • Embedded passwords not accessible
  • Only shows passwords, no other documentation

Requested features

20 requests
  • iPad version needed
  • More data entry and photo gathering on mobile
  • Add documents section to the app
  • Remember subdomain and email at login
  • Keep session active with PIN/FaceID unlock
Show 15 more
  • Support for Face ID with SSO
  • Password autofilling at login
  • View documents in the app
  • Integration with iOS passwords
  • Auto fill passwords from password manager
  • API integrations for links
  • Permanently save credentials with Touch ID
  • Access to documentation (not just passwords)
  • MFA integrated into the app
  • Push notifications for MFA
  • Edit documents on the fly
  • Face ID support
  • Trust a specific device for login
  • Biometrics valid for longer periods
  • Allow editing of documents

JumpCloud Admin

Not enough reviews yet to summarise bugs or requests.

In-app purchases

None

IT Glue

No in-app purchases

None

JumpCloud Admin

No in-app purchases

Questions

Is IT Glue free?
IT Glue is free to download, with no in-app purchases.
Is JumpCloud Admin free?
JumpCloud Admin is free to download, with no in-app purchases.
Which has better reviews, IT Glue or JumpCloud Admin?
JumpCloud Admin is rated higher. IT Glue averages 1.9 out of 5 from 7 ratings, while JumpCloud Admin averages 3.6 from 7 ratings.
Do IT Glue or JumpCloud Admin have ads?
Neither IT Glue nor JumpCloud Admin shows ads.
Which is updated more often, IT Glue or JumpCloud Admin?
IT Glue ships an update every 2 months, and JumpCloud Admin every 2 months. Most recently, IT Glue was updated on July 23, 2026 and JumpCloud Admin on September 13, 2026.

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