IT Glue vs JumpCloud Admin
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
IT Glue
Access and manage your IT documentation platform from anywhere. Streamline workflows, quickly find assets with enhanced scanning, and securely view sensitive information like passwords and configurations on your mobile device.
- Pinned assets for quick access
- Improved barcode and QR scanning
- Simplified photo and file uploads
- View and edit passwords and configurations
- Native mobile functionality integration
- Secure sign-in with MFA/SSO
- OTP generation
Read full descriptionHide full description
Stay on top of your clients’ business anytime, anywhere. The world’s leading IT documentation platform at your fingertips—wherever you are. Now reimagined for an even better mobile experience. Empower your onsite techs and service your clients more efficiently from anywhere with IT Glue Mobile 2.0. With an enhanced interface, streamlined workflows, and powerful new tools like pinned assets and faster file management, your technicians will stay more productive than ever. Key Features: • Pin frequently accessed assets for quicker access to the information you use most. • Improved barcode and QR scanning for faster asset searches and updates. • Take and upload photos or files more easily than ever with a simplified attachment workflow. • View and edit passwords as well as access configurations, flexible assets, contacts, and locations—all from your mobile device. • Use native mobile functionality such as click-to-call or launching maps directly from address links. • Touch ID or Face ID for fast and secure access to the app. • Fully encrypted end-to-end communication between mobile and web. • Quickly audit password changes or manage them with ease: create, update, or delete as needed. • Securely sign in with Multi-Factor Authentication (MFA) or Single Sign-On (SSO). • Automatically generate secure One-Time Passwords (OTPs) in your documentation. What our partners are saying about IT Glue: “IT Glue requires no training and techs can jump in on day one to find and create documentation as required. I would recommend to anyone in the industry that wants to share knowledge.” – Jeffrey Bowles, ACT 360, Barrie, ON “This isn’t just a marginal improvement, but a significant improvement that has an impact on 1000s of user actions every single day." – Simon Harvey, Head of IT and Business Systems, TSG, Newcastle, UK Never leave your clients’ details out of sight. Download the app now! You must have an IT Glue account and an internet connection to use the app.
JumpCloud Admin
Manage user accounts and security settings remotely. Quickly reset passwords, unlock accounts, and handle multi-factor authentication requests from your mobile device.
- Reset user passwords
- Unlock user accounts
- Remove MFA requirements
- View user events
- On-the-go management
Read full descriptionHide full description
The JumpCloud Admin app gives you, the admin, the power to quickly resolve common user requests while on the go. You can reset passwords, unlock user accounts, remove MFA requirements, and see user events.
Screenshots
Verdict
The clearest difference is rating: JumpCloud Admin at 3.6 against IT Glue's 1.9. JumpCloud Admin also leads on monetization model (free vs subscription). IT Glue's advantage is device support (3 vs 1). On price, review sentiment, ratings volume and update cadence there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
JumpCloud Admin holds the better App Store score, 3.6 against 1.9. Both are backed by a comparable volume of ratings — 7 and 7 respectively. Written reviews complicate that: 6% of IT Glue's written reviews are positive against 0% of JumpCloud Admin's, so the app with the better star average is not the one people write more warmly about.
Both ship on a similar rhythm, roughly every 2 months. The most recent releases landed on July 23, 2026 and September 13, 2026 respectively.
| Parameter | IT Glue | JumpCloud Admin |
|---|---|---|
| Price | Free | Free |
| Rating | 1.9 (7 ratings) | 3.6 (7 ratings) — better |
| Positive reviews | 5.6% of reviews — better | 0.0% of reviews |
| Number of ratings | 7 | 7 |
| Update frequency | Every 2 months | Every 2 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Subscription | Free — better |
| Devices | iPhone, iPad, iPod — better | iPhone |
| Requires iOS | 15.1 — better | 16.0 |
| Further details — not scored | ||
| Size | 28 MB | 14 MB |
| Age rating | 4+ | 4+ |
| Developer | Kaseya International Limited | JumpCloud |
Customer experience
IT Glue
JumpCloud Admin
Bugs and requests
IT Glue
Reported bugs
22 issues- Login issues with MFA/TFA
- Face ID/Touch ID not working or forgetting settings
- App logs out frequently and immediately
- Photos not working when adding to documentation
- Cannot view or edit documents
Show 17 moreShow fewer
- Interface alignment and display issues on various iPhones
- Buttons/icons hidden on screen
- App crashes at startup
- SSO unusable or in an endless authentication loop
- Cannot copy or reveal one-time auth codes
- Progress on documents gets wiped randomly
- Search function is broken
- Dynamic Island causing issues with navigation
- Screen shrinks to iPhone display on iPad
- Buttons cut off on top of the screen
- Cannot use TouchID to log in anymore
- UI doesn't work well on iPhone 14 Pro
- Cannot edit or add items by scanning serial number
- Web view to full IT Glue mobile site is slow
- iOS auto-fill from password manager not working
- Embedded passwords not accessible
- Only shows passwords, no other documentation
Requested features
20 requests- iPad version needed
- More data entry and photo gathering on mobile
- Add documents section to the app
- Remember subdomain and email at login
- Keep session active with PIN/FaceID unlock
Show 15 moreShow fewer
- Support for Face ID with SSO
- Password autofilling at login
- View documents in the app
- Integration with iOS passwords
- Auto fill passwords from password manager
- API integrations for links
- Permanently save credentials with Touch ID
- Access to documentation (not just passwords)
- MFA integrated into the app
- Push notifications for MFA
- Edit documents on the fly
- Face ID support
- Trust a specific device for login
- Biometrics valid for longer periods
- Allow editing of documents
JumpCloud Admin
Not enough reviews yet to summarise bugs or requests.
In-app purchases
IT Glue
No in-app purchases
JumpCloud Admin
No in-app purchases
Questions
Is IT Glue free?
Is JumpCloud Admin free?
Which has better reviews, IT Glue or JumpCloud Admin?
Do IT Glue or JumpCloud Admin have ads?
Which is updated more often, IT Glue or JumpCloud Admin?
Other comparisons















