Cupertino 311 vs iCOMM Connectivity
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Cupertino 311
Easily report city issues like potholes or graffiti directly from your phone. The app uses GPS to pinpoint your location and allows photo attachments for service requests. Receive instant notifications when your reported issues are resolved.
- Report city issues on the go
- Utilize GPS for location identification
- Attach photos to service requests
- Instant routing to correct departments
- Receive resolution notifications
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Want to report a pothole, graffiti, or broken streetlight while on the go? Cupertino 311, the City of Cupertino 311 mobile app makes reporting issues like these easier than ever. The app uses GPS to identify your location and also allows you to snap a photo to add to the service request. The submitted requests are instantly routed to the correct administrator in the appropriate City department. This means your service requests will be responded to quickly and efficiently, and you’ll be notified the moment they are resolved!
iCOMM Connectivity
Remotely manage compatible water heaters with this app. Monitor temperature, operating modes, and receive diagnostic notifications. Optimize energy usage by aligning with utility programs.
- Remote water heater management
- Temperature and mode control
- Diagnostic fault notifications
- Utility program alignment
- Easy setup process
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With options to control temperature and operating mode, the iCOMM™ Mobile App is designed for: A. O. Smith, State, American, Lochinvar, and Reliance water heaters. It features the iCOMM™ connectivity platform, the latest technology for remote water heater management. Through an easy setup process, connect all your iCOMM™ enabled water heaters to the app. Once connected, you’ll gain access to diagnostic fault notifications, settings for your water heaters and much more. Designed for Homeowners & Professionals iCOMM™ Connectivity Platform Stay connected to your water heater. Monitor temperature, schedules and more with peace of mind and total control. Operation Mode Choose your ideal operating mode, depending on how you use your water heater. Demand Response and Time-of-Use Alignment Align your water heater to your utility company’s Demand Response or Time-of-Use programs rate plans through the app to save energy.
Screenshots
Verdict
The clearest difference is rating: Cupertino 311 at 2.4 against iCOMM Connectivity's 1.2. Cupertino 311 also leads on iOS requirement (12.0 vs 15.1). iCOMM Connectivity's advantage is ratings volume (398 vs 5). On price, review sentiment, update cadence and ads there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Cupertino 311 holds the better App Store score, 2.4 against 1.2. That said, the two scores are not equally well evidenced: iCOMM Connectivity has 398 ratings behind it against 5, so its average is the more settled of the two. Written reviews complicate that: 0% of Cupertino 311's written reviews are positive against 3% of iCOMM Connectivity's, so the app with the better star average is not the one people write more warmly about.
Cupertino 311 ships an update every 6 months, iCOMM Connectivity every 3 months. The most recent releases landed on October 24, 2026 and October 25, 2026 respectively.
| Parameter | Cupertino 311 | iCOMM Connectivity |
|---|---|---|
| Price | Free | Free |
| Rating | 2.4 (5 ratings) — better | 1.2 (398 ratings) |
| Positive reviews | 0.0% of reviews | 3.2% of reviews — better |
| Number of ratings | 5 | 398 — better |
| Update frequency | Every 6 months | Every 3 months — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPod | iPhone, iPad, iPod — better |
| Requires iOS | 12.0 — better | 15.1 |
| Further details — not scored | ||
| Size | 30 MB | 33 MB |
| Age rating | 4+ | 4+ |
| Developer | City of Cupertino | A. O. Smith |
Customer experience
Cupertino 311
iCOMM Connectivity
Bugs and requests
Cupertino 311
Not enough reviews yet to summarise bugs or requests.
iCOMM Connectivity
Reported bugs
19 issues- App loses water heater registration without warning
- QR code scanner fails to recognize valid codes
- Manual serial number entry rejected despite correct input
- Session expires within 15-30 seconds of login
- App crashes when attempting to set schedules
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- Service outage messages persist for weeks
- App forgets user credentials between sessions
- Bluetooth connection fails despite device visibility
- Graph/trend plotting broken after updates
- Hot water availability gauge displays incorrect information
- App freezes on splash screen with no error message
- Temperature changes in app don't reflect on actual heater
- Dirty air filter alerts don't clear after cleaning
- App doesn't update when switching between other applications
- Registration process fails with 'unexpected error' messages
- App incompatible with 5GHz WiFi networks
- Latest version broke daily usage graph functionality
- Temperature range artificially lowered without user consent
- App won't open after iOS/system updates
Requested features
17 requests- Real-time current water temperature display
- Hourly energy usage breakdown (not just daily/monthly)
- Simple on/off scheduling by time of day
- Temperature scheduling for specific times
- Data export capability
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- Persistent login sessions without forced logouts
- Instant power consumption readings
- Estimated time to reach target temperature
- Leak detection alerts and notifications
- Integration with smart home platforms (Apple Home, SmartThings)
- Better QR code scanning with modern camera support
- In-app contact/support messaging
- Ability to control heater without physical access for setup
- Comparison of usage across different time periods
- Detailed telemetry and diagnostic information
- Automatic schedule adjustments based on utility rates
- Current heating element status display
In-app purchases
Cupertino 311
No in-app purchases
iCOMM Connectivity
No in-app purchases
Questions
Is Cupertino 311 free?
Is iCOMM Connectivity free?
Which has better reviews, Cupertino 311 or iCOMM Connectivity?
Do Cupertino 311 or iCOMM Connectivity have ads?
Which is updated more often, Cupertino 311 or iCOMM Connectivity?
Other comparisons
