iCOMM Connectivity

iCOMM Connectivity

by A. O. Smith

299 ratings
253 reviews
Free

Details

  • Released
  • Updated
  • September 9, 2020
  • May 18, 2026
iCOMM Connectivity screenshot #1 for iPhone
iCOMM Connectivity screenshot #2 for iPhone
iCOMM Connectivity screenshot #3 for iPhone
iCOMM Connectivity screenshot #4 for iPhone
iCOMM Connectivity screenshot #5 for iPhone
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About

Remotely manage compatible water heaters with this app. Monitor temperature, operating modes, and receive diagnostic notifications. Optimize energy usage by aligning with utility programs.

Remote water heater management
Temperature and mode control
Diagnostic fault notifications
Utility program alignment
Easy setup process
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What users say

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What's New in iCOMM Connectivity

14.1.0

May 18, 2026

- General bug fixes and improvements. - Improvements to add a water heater process. - Improvements to heater connection process. - Fixed account to heater linking integrity.

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User reviews

Doesn’t work

If I could give 0 stars I would. Can’t even create an account to hook my water heater to the app. Same error message every time. It says that there’s an error creating an account, contact customer service or try again.

It works

Seems to be stable now, hasn’t “forgotten” my hot water heater for a while now.

Reason I didn’t give it more stars was that there was a feature to see how much electricity it used each day by clicking on the in-app chart. Now you just have to guess based on their terribly scaled chart

App already broken

It doesn’t update. Have to quit and restart. At the moment it won’t let me log in. Account is there and I reset my password.

AOSmith: fire your app developer. They make you look bad!

Trash app doesnt connect

No connection

App, iCOMM Network Connectivity is terrible

I’ve tried multiple times to use this app to register my new water heater & activate the iCOMM connection to monitor & manage the device. Typically, I often get an error message that’s coming from their server basically saying we’re experiencing problems, please try again later. Plus the DSN is hidden behind a plate which is not clearly mentioned in the user manual. Not a fan!
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Developer apps

User experience

🐞

Reported Bugs

19 issues

App loses water heater registration without warning

Bug

QR code scanner fails to recognize valid codes

Bug

Manual serial number entry rejected despite correct input

Bug

Session expires within 15-30 seconds of login

Bug

App crashes when attempting to set schedules

Bug

Service outage messages persist for weeks

Bug

App forgets user credentials between sessions

Bug

Bluetooth connection fails despite device visibility

Bug

Graph/trend plotting broken after updates

Bug

Hot water availability gauge displays incorrect information

Bug

App freezes on splash screen with no error message

Bug

Temperature changes in app don't reflect on actual heater

Bug

Dirty air filter alerts don't clear after cleaning

Bug

App doesn't update when switching between other applications

Bug

Registration process fails with 'unexpected error' messages

Bug

App incompatible with 5GHz WiFi networks

Bug

Latest version broke daily usage graph functionality

Bug

Temperature range artificially lowered without user consent

Bug

App won't open after iOS/system updates

Bug

Requested Features

17 requests

Real-time current water temperature display

Feature

Hourly energy usage breakdown (not just daily/monthly)

Feature

Simple on/off scheduling by time of day

Feature

Temperature scheduling for specific times

Feature

Data export capability

Feature

Persistent login sessions without forced logouts

Feature

Instant power consumption readings

Feature

Estimated time to reach target temperature

Feature

Leak detection alerts and notifications

Feature

Integration with smart home platforms (Apple Home, SmartThings)

Feature

Better QR code scanning with modern camera support

Feature

In-app contact/support messaging

Feature

Ability to control heater without physical access for setup

Feature

Comparison of usage across different time periods

Feature

Detailed telemetry and diagnostic information

Feature

Automatic schedule adjustments based on utility rates

Feature

Current heating element status display

Feature

FAQ

What does the iCOMM Connectivity app do?

The iCOMM Connectivity app allows you to remotely manage compatible water heaters from brands like A. O. Smith, State, and American. You can monitor temperature, adjust operating modes, and receive important diagnostic fault notifications, providing peace of mind and total control over your water heater.

What are the key features of the iCOMM Connectivity app?

Key features include remote monitoring of water heater temperature and schedules, the ability to change operating modes, and receiving diagnostic fault notifications. It also supports aligning your water heater with utility company Demand Response or Time-of-Use programs to save energy.

Is the iCOMM Connectivity app free to use?

Yes, the iCOMM Connectivity app is free to download and use. The provided data indicates no in-app purchases or ads, suggesting it is a complimentary service for users of compatible water heaters.

What water heater brands are compatible with the iCOMM Connectivity app?

The app is designed for water heaters from A. O. Smith, State, American, Lochinvar, and Reliance that feature the iCOMM™ connectivity platform. Ensure your water heater has this specific connectivity to use the app's features.

How can the iCOMM Connectivity app help save energy?

The app allows you to align your water heater's operation with your utility company's Demand Response or Time-of-Use programs. By adjusting usage based on these rate plans, you can potentially reduce energy consumption and save money on your utility bills.