iCOMM Connectivity

Name: iCOMM Connectivity
Rating: 1.26756 (299 reviews)
Author: A. O. Smith

by A. O. Smith

299 ratings

263 reviews

🔧 Utilities

Free

Details

Released
Updated
Version
Compatibility
Age Rating
Monetization
Size
Devices
Data updated
Languages

September 9, 2020
May 18, 2026
14.1.0
iOS 15.1+
4+
free
32.67MB
iPhone, iPad, iPod
a day ago
French

Developer

A. O. Smith

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iCOMM Connectivity screenshot #1 for iPhone

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iCOMM Connectivity screenshot #4 for iPhone

iCOMM Connectivity screenshot #5 for iPhone

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Reviews summary↘︎

⭐263

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📝13+ tags

Tags↘︎

❓5 answered

FAQ↘︎

📦~ in 3 months

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About

Remotely manage compatible water heaters with this app. Monitor temperature, operating modes, and receive diagnostic notifications. Optimize energy usage by aligning with utility programs.

✓Remote water heater management

✓Temperature and mode control

✓Diagnostic fault notifications

✓Utility program alignment

✓Easy setup process

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What users say

Summarized from real user reviews of iCOMM Connectivity. Based on 299 reviews and a 1.3/5 average, it highlights the 6 positives and 15 negatives reviewers mention most about this Utilities app.

Positive things

✅Water heater hardware itself performs well
🎯Simple temperature adjustment when working
📊Basic hot water availability gauge
⚙️Vacation mode functionality
🔧Mode switching capability
📈Monthly energy usage tracking available

Negative things

🐛Constant connectivity failures and service outages
🔄App repeatedly forgets registered water heater
❌Requires re-registration multiple times monthly
⏱️Frequent forced logouts and session expirations
📱QR code scanning consistently fails
🚫Serial number validation errors
🔌Loses connection to device regularly
⚠️Unreliable error messages and notifications
🔐Poor password reset functionality
📞Unresponsive or non-functional customer support
🌐Backend infrastructure frequently offline
💔Misleading marketing vs. actual functionality
🔄Requires physical access to re-add heater
⏳Slow app performance and loading times
🎨Poor UI/UX design and confusing navigation

See all reviews

What's New in iCOMM Connectivity

14.1.0

May 18, 2026

- General bug fixes and improvements. - Improvements to add a water heater process. - Improvements to heater connection process. - Fixed account to heater linking integrity.

User reviews

Most Recent Highest Rated Lowest Rated

Session timeout to short

An app like this has some potential, but since after logging in the session times out after 10 seconds there is not enough time to do anything. I just gave up.

Loek Van Helden

6 days ago

Useless

A O Smith is like the Kia of appliances the app is cheap for what the product cost

realviews22

8 days ago

Avoid

This app does not working which renders all smart functions of the water heater useless. Not sure what to say when something is advertised and then not delivered…bait & switch maybe. Please avoid and look elsewhere!

KellioKrag

14 days ago

APP needs work

While it’s nice to see a lifetime energy usage, it’s equally important to see the daily & monthly usage

Jeff LuAnn

16 days ago

Worst app on the AppStore

Can’t log in, and if once in a hundred tries you’re able to log in, you can’t apply schedules, can’t change any of the settings because the connection gets lost, and you’ll have to login again. The issue is not the water heater itself, but the app’s connection to the AO Smith API

günter912

16 days ago

See 258 more reviews

Developer apps

by A. O. Smith

(440)

User experience

🐞

Reported Bugs

19 issues

App loses water heater registration without warning

Bug

QR code scanner fails to recognize valid codes

Bug

✨

Requested Features

17 requests

Real-time current water temperature display

Feature

Hourly energy usage breakdown (not just daily/monthly)

Feature

FAQ

What does the iCOMM Connectivity app do?

The iCOMM Connectivity app allows you to remotely manage compatible water heaters from brands like A. O. Smith, State, and American. You can monitor temperature, adjust operating modes, and receive important diagnostic fault notifications, providing peace of mind and total control over your water heater.

What are the key features of the iCOMM Connectivity app?

Key features include remote monitoring of water heater temperature and schedules, the ability to change operating modes, and receiving diagnostic fault notifications. It also supports aligning your water heater with utility company Demand Response or Time-of-Use programs to save energy.

Is the iCOMM Connectivity app free to use?

Yes, the iCOMM Connectivity app is free to download and use. The provided data indicates no in-app purchases or ads, suggesting it is a complimentary service for users of compatible water heaters.

What water heater brands are compatible with the iCOMM Connectivity app?

The app is designed for water heaters from A. O. Smith, State, American, Lochinvar, and Reliance that feature the iCOMM™ connectivity platform. Ensure your water heater has this specific connectivity to use the app's features.

How can the iCOMM Connectivity app help save energy?

The app allows you to align your water heater's operation with your utility company's Demand Response or Time-of-Use programs. By adjusting usage based on these rate plans, you can potentially reduce energy consumption and save money on your utility bills.