iCOMM Connectivity vs FranklinWH
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
iCOMM Connectivity
Remotely manage compatible water heaters with this app. Monitor temperature, operating modes, and receive diagnostic notifications. Optimize energy usage by aligning with utility programs.
- Remote water heater management
- Temperature and mode control
- Diagnostic fault notifications
- Utility program alignment
- Easy setup process
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With options to control temperature and operating mode, the iCOMM™ Mobile App is designed for: A. O. Smith, State, American, Lochinvar, and Reliance water heaters. It features the iCOMM™ connectivity platform, the latest technology for remote water heater management. Through an easy setup process, connect all your iCOMM™ enabled water heaters to the app. Once connected, you’ll gain access to diagnostic fault notifications, settings for your water heaters and much more. Designed for Homeowners & Professionals iCOMM™ Connectivity Platform Stay connected to your water heater. Monitor temperature, schedules and more with peace of mind and total control. Operation Mode Choose your ideal operating mode, depending on how you use your water heater. Demand Response and Time-of-Use Alignment Align your water heater to your utility company’s Demand Response or Time-of-Use programs rate plans through the app to save energy.
FranklinWH
Monitor and control your home energy system remotely. Track solar, grid, battery, and generator supply, alongside home electricity consumption. Optimize usage patterns and manage smart devices for energy savings.
- Remote system management
- 24/7 energy monitoring
- Usage statistics (year, month, day)
- Remote control of consumption patterns
- Smart Circuit management (AC, EV chargers)
- Installer management tools
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With the FranklinWH app, homeowners can manage your Franklin Home Power (FHP) system anytime, anywhere. The FranklinWH app monitors your home electricity consumption 24 hours a day, tracking solar, grid, battery and generator supply and home consumption. It provides usage statistics for time periods including year, month and day. You can remotely control your home electricity consumption pattern and the energy equipment while choosing an economical and energy-saving home electricity consumption plan. With the app, you can control the three optional Smart Circuits, managing unique devices such as air conditioners and EV chargers manually or through automatic schedules. The FranklinWH app also provides installers management of installation, operations and maintenance. Through the direct communication between app and the FHP, problems can quickly be resolved. The FranklinWH app is under constant development and we would love to receive your feedback and suggestions.
Screenshots
Verdict
The clearest difference is rating: FranklinWH at 3.4 against iCOMM Connectivity's 1.2. FranklinWH also leads on review sentiment (36% vs 3%) and update cadence (fortnightly vs every 3 months). iCOMM Connectivity's advantage is ratings volume (399 vs 95). On price, ads, in-app purchases and monetization model there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
FranklinWH holds the better App Store score, 3.4 against 1.2. Both are backed by a comparable volume of ratings — 399 and 95 respectively. Written reviews point the same way: 3% of iCOMM Connectivity's written reviews are positive against 36% of FranklinWH's.
iCOMM Connectivity ships an update every 3 months, FranklinWH fortnightly. Both last shipped on November 3, 2026.
| Parameter | iCOMM Connectivity | FranklinWH |
|---|---|---|
| Price | Free | Free |
| Rating | 1.2 (399 ratings) | 3.4 (95 ratings) — better |
| Positive reviews | 3.2% of reviews | 36.4% of reviews — better |
| Number of ratings | 399 — better | 95 |
| Update frequency | Every 3 months | Fortnightly — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod — better | iPhone, iPod |
| Requires iOS | 15.1 | 15.0 — better |
| Further details — not scored | ||
| Size | 33 MB | 166 MB |
| Age rating | 4+ | 4+ |
| Developer | A. O. Smith | FranklinWH Energy Storage Inc |
Customer experience
iCOMM Connectivity
FranklinWH
User reviews
iCOMM Connectivity
From 399 App Store ratingsWhat we love
- ✅ Water heater hardware itself performs well
- 🎯 Simple temperature adjustment when working
- 📊 Basic hot water availability gauge
- ⚙️ Vacation mode functionality
- 🔧 Mode switching capability
Room to improve
- 🐛 Constant connectivity failures and service outages
- 🔄 App repeatedly forgets registered water heater
- ❌ Requires re-registration multiple times monthly
- ⏱️ Frequent forced logouts and session expirations
- 📱 QR code scanning consistently fails
FranklinWH
From 95 App Store ratingsWhat we love
- 👍 Good reporting and information
- 👍 App works well overall
- 👍 System works great
- 👍 Beautiful, intuitive and insightful
- 👍 Flexible and reliable
Room to improve
- 😠 Loss of homeowner control
- 😠 Features locked out
- 😠 Requires payment for installer
- 😠 App requires constant refresh
- 😠 Data not accurate
Bugs and requests
iCOMM Connectivity
Reported bugs
19 issues- App loses water heater registration without warning
- QR code scanner fails to recognize valid codes
- Manual serial number entry rejected despite correct input
- Session expires within 15-30 seconds of login
- App crashes when attempting to set schedules
Show 14 moreShow fewer
- Service outage messages persist for weeks
- App forgets user credentials between sessions
- Bluetooth connection fails despite device visibility
- Graph/trend plotting broken after updates
- Hot water availability gauge displays incorrect information
- App freezes on splash screen with no error message
- Temperature changes in app don't reflect on actual heater
- Dirty air filter alerts don't clear after cleaning
- App doesn't update when switching between other applications
- Registration process fails with 'unexpected error' messages
- App incompatible with 5GHz WiFi networks
- Latest version broke daily usage graph functionality
- Temperature range artificially lowered without user consent
- App won't open after iOS/system updates
Requested features
17 requests- Real-time current water temperature display
- Hourly energy usage breakdown (not just daily/monthly)
- Simple on/off scheduling by time of day
- Temperature scheduling for specific times
- Data export capability
Show 12 moreShow fewer
- Persistent login sessions without forced logouts
- Instant power consumption readings
- Estimated time to reach target temperature
- Leak detection alerts and notifications
- Integration with smart home platforms (Apple Home, SmartThings)
- Better QR code scanning with modern camera support
- In-app contact/support messaging
- Ability to control heater without physical access for setup
- Comparison of usage across different time periods
- Detailed telemetry and diagnostic information
- Automatic schedule adjustments based on utility rates
- Current heating element status display
FranklinWH
Reported bugs
23 issues- Refresh problem, requires constant refresh
- Download function not working after update
- Duplicates in event list
- App takes a long time to load data
- Issues tracking savings, they disappear
Show 18 moreShow fewer
- Analysis part is useless, shows 0kwh
- Shows 0 solar, analysis confusing
- Errors in software
- App has issues connecting to Agate
- Grid outage and restoration notifications no longer work
- Cannot connect to equipment without internet
- App shows outages that are not occurring
- Constant disconnect between SOC value and aPower
- Message 'operation without permission' on access
- App thinks temperature is Celsius, cannot change
- Cannot update site name
- TOU tariff data erased/changed
- Reporting is not accurate, daily production sums incorrectly
- Does not register weather correctly
- Does not give correct FV panel production
- Does not give correct unit consumption
- App reports problems that self-correct but doesn't indicate it
- Asks consumer to take actions without instructions or authorization
Requested features
23 requests- Add widget for basic information
- Allow custom notification sounds
- Add iPad layout/landscape mode
- Add FaceID/biometric login
- Break down months into weeks for Tariff Seasons
Show 18 moreShow fewer
- Add Mac app or web app access
- Integrate with HomeKit for automations
- Make analytics available on PC or tablet
- Ability to schedule smart circuits by day of week
- Ability to use different SOC levels for different time periods
- Add NEM3 profile update
- Display individual battery percentages
- More granular control over mode settings
- Option to revert to previous dashboard/version
- Manual hardware option for app support loss
- Add push notification option for user-set SOC
- Allow direct connection to Agate hotspot
- Divert power from grid to charge battery
- Improve TOU tariff data and Edison integration
- Option to change temperature units (Celsius/Fahrenheit)
- Allow updating site name without issues
- Provide State of Health (SOH) data
- Add true offline mode
In-app purchases
iCOMM Connectivity
No in-app purchases
FranklinWH
No in-app purchases
Questions
Is iCOMM Connectivity free?
Is FranklinWH free?
Which has better reviews, iCOMM Connectivity or FranklinWH?
Do iCOMM Connectivity or FranklinWH have ads?
Which is updated more often, iCOMM Connectivity or FranklinWH?
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