The worst app
Can’t even log in, and this is the third waterline heater replaced under warranty in 6 years . Don’t buy one and their customer service managers are the worst . DO NOT BUY!
Unstable App, Nonexistent Support
Created an account over a week ago and still cannot log in. Every attempt produces an error message claiming a support ticket has been created, but there is no apparent way to contact support or follow up. An app that won’t let customers access their accounts, with no meaningful support available, is fundamentally broken. Extremely disappointing.
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Waste of iPhone space
This app is useless. Will not find my series 900 hybrid water heater.
Terrible don’t waste your money
Have had our water heater for over a year. Have never been able to actually connect it to the app. For months the app wouldn’t connect and now my serial number is invalid.
App is like the AO Smith heat pump water heater “sucks”
The is my third 80 gallon heat pump water heater in three years! They stand by the warranty so far.
The heat pump keeps failing. The app is always in some sort of dysfunction. Now I can’t add my latest seawater heater, which I named ”number 3” to the app. Tech sent me some work around procedure that don’t work either. Check back in 48 hours I was told. Just a big smoke screen. I can only say stay away from this company.
The heat pump keeps failing. The app is always in some sort of dysfunction. Now I can’t add my latest seawater heater, which I named ”number 3” to the app. Tech sent me some work around procedure that don’t work either. Check back in 48 hours I was told. Just a big smoke screen. I can only say stay away from this company.
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No Issues
So far, I was able to add our new hot water heater without issues and this app has been working fine. I can monitor it and have it set to vacation mode until we are ready to move into the new house.
Can’t even log in
I’ve been trying for days to log in but just keep getting a message “We have encountered an unexpected error.” I contacted support but they could not do anything, told me to just keep trying as maybe they could be having server issues, he wasn’t sure. He did help me connect the water heater to my wifi, but that is totally useless if you can’t get into the app. I paid hundreds of dollars extra for a water heater with wifi connectivity, which I need to monitor a rental property, but am totally unable to use this “feature”. I wish I had read all the bad reviews of this app before I bought this AO Smith water heater. Waste of money.
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Just awful
This app may be the worst that I’ve ever used from any company. It fails at its one job of letting me control my water heater. Says a lot that AO Smith doesn’t put their name on their own app. Regardless, I will never purchase another one of their water heaters.
App never works
App never works. when you get an error message it has a support number that is not a valid number! Works about as good as the AO Smith water heater I bought.
Worthless Ap
I have tried numerous times to connect to my water heater. Each time I get an “Unknown Error” message with a customer support number. When I call the customer support number, I receive an error message stating that the call cannot be connected and I am instructed to check the number and try again.
Simple Doesn’t Work
Simple doesn’t work. Can’t even add back my water heater anymore after it auto removed it and logged me out. Pointless app.
Useless
Absolutely useless app. Can never get it to connect or work. CSR at AO Smith are also useless, with no helpful information on how to get the system to connect. Two CSRs hung up on me and one told me to restart my phone.
Session timeout to short
An app like this has some potential, but since after logging in the session times out after 10 seconds there is not enough time to do anything. I just gave up.
Useless
A O Smith is like the Kia of appliances the app is cheap for what the product cost
Avoid
This app does not working which renders all smart functions of the water heater useless. Not sure what to say when something is advertised and then not delivered…bait & switch maybe. Please avoid and look elsewhere!
APP needs work
While it’s nice to see a lifetime energy usage, it’s equally important to see the daily & monthly usage
Worst app on the AppStore
Can’t log in, and if once in a hundred tries you’re able to log in, you can’t apply schedules, can’t change any of the settings because the connection gets lost, and you’ll have to login again. The issue is not the water heater itself, but the app’s connection to the AO Smith API
App Needs Improvement
Not a whole lot of useful functionality in the app… which is fine if it was reliable and you were able to consistently login to the app and it would stay connected to your water heater. But staying logged into and having it stay connected has been an issue. It’s current telling me my water heater is at 1450 degrees… another error. I must say it was nice when it does integrate with my Home Assistant, I liked having the historical data on my water heater and additional features HA integration added.
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Won’t stay logged in
Every time I log into the app it only keeps me logged in for about 30 seconds before I get kicked out and have to log in again. I use the Rheem Econet app for another water heater that I have and that one never logs me out and the overall usability is much better. Come on AO Smith, is this the best you can do? This app needs a complete overhaul.
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This App Sucks
This app is useless. It’s difficult to get it to connect with my water heater and does not have any useful functionality.
