DMS4 vs RoamCX

DMS4 allows EWT customers to monitor the performance of their turbine portfolio with secure user access control. Users can monitor all their wind parks via the HOME section. Selecting a wind park takes the user to the PARK section which shows the operational status, power and wind speed of all turbines in the park, and provides park level reports of daily energy production and availability, downloadable in MS Excel format. Selecting a turbine takes the user to the TURBINE section where live operational data are displayed via a state-of-the-art graphical user interface or dashboard, as well as turbine-level reporting, downloadable in MS Excel format. Turbine alarms and warnings are visible as notifications in all sections. Once the app is installed on a device, the user must be registered on EWT's server before a login is possible. Contact EWT for registration.

RoamCX turns your iPhone into a native softphone for Amazon Connect — built for field engineers, mobile agents and anyone who works away from a desk. Sign in with your organisation's credentials and your iPhone becomes a fully functional Amazon Connect agent workstation. Take and make calls, manage your agent status and handle tasks, all from the phone in your pocket. FEATURES - Incoming calls ring like a normal phone call, even when the app is closed or your phone is locked - Make outbound calls from your contact centre number, not your personal one - Calls run through your own Amazon Connect instance, so your existing recording, retention and reporting all still apply - Set your agent status: Available, Offline and your organisation's custom states - Receive, accept and complete Amazon Connect tasks on the move - Call history, contact directory and in-call controls: mute, hold, transfer and keypad - Single sign-on with your existing corporate identity provider — no separate passwords RoamCX requires an Amazon Connect instance and an account provisioned by your organisation. It is not available for individual sign-up.