ByBox Konnect One vs RoamCX

Use Konnect One for one-time access to a Bluetooth-enabled ByBox App locker. Simple and safe, you don’t need a registration or a log in, just a unique code to enter into Konnect One. Konnect One is carrier agnostic, so it requires no integration for local carriers. It provides delivery drivers and field engineers with the ability to: Deliver or collect items using ByBox App lockers Gain secure access using a unique code Safely and efficiently open a door without a login Make sure you are working with ByBox or a ByBox customer before downloading this app. You will also need a code in order to open any app locker doors. Using Konnect One is easy: Get a code. Enter your code into Konnect One and the door opens. Deliver or collect your package.

RoamCX turns your iPhone into a native softphone for Amazon Connect — built for field engineers, mobile agents and anyone who works away from a desk. Sign in with your organisation's credentials and your iPhone becomes a fully functional Amazon Connect agent workstation. Take and make calls, manage your agent status and handle tasks, all from the phone in your pocket. FEATURES - Incoming calls ring like a normal phone call, even when the app is closed or your phone is locked - Make outbound calls from your contact centre number, not your personal one - Calls run through your own Amazon Connect instance, so your existing recording, retention and reporting all still apply - Set your agent status: Available, Offline and your organisation's custom states - Receive, accept and complete Amazon Connect tasks on the move - Call history, contact directory and in-call controls: mute, hold, transfer and keypad - Single sign-on with your existing corporate identity provider — no separate passwords RoamCX requires an Amazon Connect instance and an account provisioned by your organisation. It is not available for individual sign-up.