First Due Mobile vs NBConnected
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
First Due Mobile
Receive real-time incident notifications and navigate directly to emergencies with optimized routing. Access critical building data, pre-plans, and team communication tools for enhanced situational awareness and faster response.
- Incident tracking and notification
- Emergency response routing
- Building data integration
- Pre-incident planning
- Team chat communication
- Live unit tracking
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First Due Mobile is finally here! Be notified, arrive safely and understand your scene like never before. First Due Mobile includes: -Incident tracking and notification -Emergency response specific routing -Integrated Assessor, Building Department and Fire Prevention data! -Quick size-up on every building -Detailed pre-plans on every building including residential! -Pre-Incident Planning & Mapping -Chat for easy communication with your team -Incident statusing and responding functionality -Live unit and team member tracking during incident
NBConnected
Report non-emergency city issues like potholes, graffiti, or trash pickup requests. Track the status of your submitted requests and view others across the city.
- Report non-emergency city issues
- Submit requests for potholes, graffiti, trash, tree trim
- Track request status
- View city-wide requests
- Integrates with city work order system
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The New Bedford 311 app, also known as NB Connected allows residents and visitors to report non-emergency issues to the city, such as potholes, graffiti, trash, and tree trim requests. Reports are automatically entered into the City’s work order system and allow users to track their request as well as other requests throughout the City.
Screenshots
Verdict
The clearest difference is ads: First Due Mobile at none against NBConnected's shown. First Due Mobile also leads on update cadence (fortnightly vs every 4 months) and ratings volume (835 vs 2). NBConnected's advantage is rating (3.0 vs 2.8) and iOS requirement (12.0 vs 17.0). On price, in-app purchases and device support there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
NBConnected holds the better App Store score, 3.0 against 2.8. That said, the two scores are not equally well evidenced: First Due Mobile has 835 ratings behind it against 2, so its average is the more settled of the two.
First Due Mobile ships an update fortnightly, NBConnected every 4 months. The most recent releases landed on October 9, 2026 and October 3, 2026 respectively.
| Parameter | First Due Mobile | NBConnected |
|---|---|---|
| Price | Free | Free |
| Rating | 2.8 (835 ratings) | 3.0 (2 ratings) — better |
| Positive reviews | 17.7% of reviews | — |
| Number of ratings | 835 — better | 2 |
| Update frequency | Fortnightly — better | Every 4 months |
| Ads | No — better | Yes |
| In-app purchases | No | No |
| Monetization | Free — better | Ad-supported |
| Devices | iPhone, iPad | iPhone, iPod |
| Requires iOS | 17.0 | 12.0 — better |
| Further details — not scored | ||
| Size | 226 MB | 29 MB |
| Age rating | 4+ | 4+ |
| Developer | Locality Media, Inc. | City of New Bedford |
Customer experience
First Due Mobile
NBConnected
Bugs and requests
First Due Mobile
Reported bugs
4 issues- Addresses not accurately displayed
- Inability to log out or switch between departments
- Inconsistent behavior across iOS and Android
- Unreliable push notifications and alerts
Requested features
5 requests- Dark mode option
- Improved scheduling and shift management
- Apple Watch integration for alerts
- Offline functionality and caching
- Streamlined user interface and navigation
NBConnected
Not enough reviews yet to summarise bugs or requests.
In-app purchases
First Due Mobile
No in-app purchases
NBConnected
No in-app purchases
Questions
Is First Due Mobile free?
Is NBConnected free?
Which has better reviews, First Due Mobile or NBConnected?
Do First Due Mobile or NBConnected have ads?
Which is updated more often, First Due Mobile or NBConnected?
Other comparisons
