Comparison

VidCom vs CRM Video

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

VidCom

This app facilitates customer communication for dealerships through personalized video messages and live video calls. It allows staff to follow up with leads, build rapport, and conduct virtual vehicle walkarounds.

Highlights
  • Video email and text communication
  • Live streaming video calls
  • Personalized customer engagement
  • Virtual vehicle walkarounds
  • Lead follow-up tools
Features
Read full description

VidCom Mobile App, a groundbreaking new app that takes customer communications to a new level. VidCom is a multi-platform video communication app that enables dealership personnel to engage consumers by sending them a video email or video text that encourages the customer to click on a “Video Call” button. When the customer initiates the call, dealership staff is connected with them via a live-streaming, one-way or two-way video conversation. Dealers can use VidCom to follow up with leads, engage and build rapport with auto shoppers, send personalized video emails and texts and to perform live-stream vehicle walkarounds.

About

CRM Video

Record, send, and track personalized video messages directly within your CRM workflow. This app empowers automotive professionals to build trust, boost engagement, and drive sales through face-to-face communication.

Highlights
  • Record and upload videos
  • Customize with branded landing pages
  • Merge multiple video clips
  • Send via email, text, or social
  • Track engagement metrics
  • Manage video library
Features
Read full description

CDK CRM VIDEO FOR iOS Record, send, and track video messages — all from within CDK CRM. CDK CRM Video brings the power of personalized video directly into your CDK CRM workflow. Record, share, and track videos seamlessly — without ever leaving your CRM. Designed for automotive professionals, this easy-to-use mobile app puts face-to-face communication in your pocket, so you can build trust, boost engagement, and drive more sales. CDK CRM VIDEO FEATURES - RECORD videos on the go using your phone’s camera — or upload from your camera roll - STORE and manage your entire video library in one place, accessible within CDK CRM - CUSTOMIZE your videos with branded landing pages and call-to-action buttons - MERGE multiple clips into a single, polished message - SEND videos via email, text, or social platforms — all in a few taps - TRACK real-time engagement metrics, including views, clicks, and opens - ACCESS your video content anytime, across devices VIDEO COMMUNICATION, RIGHT WHERE YOU WORK Empower your team to: - Stand out in inboxes - Increase appointment shows - Build stronger customer relationships - Close more deals Join thousands of automotive professionals using video to drive results. Download the CDK CRM Video app for iOS today and start sending videos that sell.

Screenshots

VidCom4 screens
CRM Video4 screens

Verdict

The call

The clearest difference is rating: VidCom at 5.0 against CRM Video's 4.4. VidCom also leads on monetization model (free vs ad-supported). CRM Video's advantage is ratings volume (246 vs 5). On price, update cadence, ads and in-app purchases there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

VidCom holds the better App Store score, 5.0 against 4.4. That said, the two scores are not equally well evidenced: CRM Video has 246 ratings behind it against 5, so its average is the more settled of the two.

UpkeepUpdate frequency

VidCom ships an update every 6 weeks, CRM Video monthly. The most recent releases landed on September 13, 2026 and September 26, 2026 respectively.

Scorecard3 real differences · 7 level
VidCom versus CRM Video: the parameters behind the verdict, then further details
ParameterVidComCRM Video
PriceFreeFree
Rating5.0 (5 ratings) — better4.4 (246 ratings)
Positive reviews—25.0% of reviews
Number of ratings5246 — better
Update frequencyEvery 6 weeksMonthly — better
AdsNoNo
In-app purchasesNoNo
MonetizationFree — betterAd-supported
DevicesiPhone, iPodiPhone, iPad, iPod — better
Requires iOS15.3 — better15.6
Further details — not scored
Size100 MB67 MB
Age rating4+4+
DeveloperConcat Systems IncCDK Global, LLC

Customer experience

VidCom

All ratings5 ratings
Positive100.0%
Neutral0.0%
Negative0.0%

CRM Video

All ratings246 ratings
Positive83.7%
Neutral4.1%
Negative12.2%
Written reviews4 reviews
Positive25.0%
Neutral0.0%
Negative75.0%

In-app purchases

None

VidCom

No in-app purchases

None

CRM Video

No in-app purchases

Questions

Is VidCom free?
VidCom is free to download, with no in-app purchases.
Is CRM Video free?
CRM Video is free to download, with no in-app purchases.
Which has better reviews, VidCom or CRM Video?
VidCom is rated higher. VidCom averages 5.0 out of 5 from 5 ratings, while CRM Video averages 4.4 from 246 ratings.
Do VidCom or CRM Video have ads?
Neither VidCom nor CRM Video shows ads.
Which is updated more often, VidCom or CRM Video?
VidCom ships an update every 6 weeks, and CRM Video monthly. Most recently, VidCom was updated on September 13, 2026 and CRM Video on September 26, 2026.

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