VidCom vs CRM Video
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
VidCom
This app facilitates customer communication for dealerships through personalized video messages and live video calls. It allows staff to follow up with leads, build rapport, and conduct virtual vehicle walkarounds.
- Video email and text communication
- Live streaming video calls
- Personalized customer engagement
- Virtual vehicle walkarounds
- Lead follow-up tools
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VidCom Mobile App, a groundbreaking new app that takes customer communications to a new level. VidCom is a multi-platform video communication app that enables dealership personnel to engage consumers by sending them a video email or video text that encourages the customer to click on a “Video Call” button. When the customer initiates the call, dealership staff is connected with them via a live-streaming, one-way or two-way video conversation. Dealers can use VidCom to follow up with leads, engage and build rapport with auto shoppers, send personalized video emails and texts and to perform live-stream vehicle walkarounds.
CRM Video
Record, send, and track personalized video messages directly within your CRM workflow. This app empowers automotive professionals to build trust, boost engagement, and drive sales through face-to-face communication.
- Record and upload videos
- Customize with branded landing pages
- Merge multiple video clips
- Send via email, text, or social
- Track engagement metrics
- Manage video library
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CDK CRM VIDEO FOR iOS Record, send, and track video messages — all from within CDK CRM. CDK CRM Video brings the power of personalized video directly into your CDK CRM workflow. Record, share, and track videos seamlessly — without ever leaving your CRM. Designed for automotive professionals, this easy-to-use mobile app puts face-to-face communication in your pocket, so you can build trust, boost engagement, and drive more sales. CDK CRM VIDEO FEATURES - RECORD videos on the go using your phone’s camera — or upload from your camera roll - STORE and manage your entire video library in one place, accessible within CDK CRM - CUSTOMIZE your videos with branded landing pages and call-to-action buttons - MERGE multiple clips into a single, polished message - SEND videos via email, text, or social platforms — all in a few taps - TRACK real-time engagement metrics, including views, clicks, and opens - ACCESS your video content anytime, across devices VIDEO COMMUNICATION, RIGHT WHERE YOU WORK Empower your team to: - Stand out in inboxes - Increase appointment shows - Build stronger customer relationships - Close more deals Join thousands of automotive professionals using video to drive results. Download the CDK CRM Video app for iOS today and start sending videos that sell.
Screenshots
Verdict
The clearest difference is rating: VidCom at 5.0 against CRM Video's 4.4. VidCom also leads on monetization model (free vs ad-supported). CRM Video's advantage is ratings volume (246 vs 5). On price, update cadence, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
VidCom holds the better App Store score, 5.0 against 4.4. That said, the two scores are not equally well evidenced: CRM Video has 246 ratings behind it against 5, so its average is the more settled of the two.
VidCom ships an update every 6 weeks, CRM Video monthly. The most recent releases landed on September 13, 2026 and September 26, 2026 respectively.
| Parameter | VidCom | CRM Video |
|---|---|---|
| Price | Free | Free |
| Rating | 5.0 (5 ratings) — better | 4.4 (246 ratings) |
| Positive reviews | — | 25.0% of reviews |
| Number of ratings | 5 | 246 — better |
| Update frequency | Every 6 weeks | Monthly — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free — better | Ad-supported |
| Devices | iPhone, iPod | iPhone, iPad, iPod — better |
| Requires iOS | 15.3 — better | 15.6 |
| Further details — not scored | ||
| Size | 100 MB | 67 MB |
| Age rating | 4+ | 4+ |
| Developer | Concat Systems Inc | CDK Global, LLC |
Customer experience
VidCom
CRM Video
In-app purchases
VidCom
No in-app purchases
CRM Video
No in-app purchases
Questions
Is VidCom free?
Is CRM Video free?
Which has better reviews, VidCom or CRM Video?
Do VidCom or CRM Video have ads?
Which is updated more often, VidCom or CRM Video?
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