Tyler Shield Mobile vs Utah ID Authenticator
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Tyler Shield Mobile
Enhance officer safety and preparedness with intelligent, law-specific dispatching. This app provides context-aware critical information based on role and location, ensuring mission-critical data is always accessible.
- Intelligent, law-specific dispatching
- Context-aware critical information
- Easy-to-read route to calls
- Responder location and ETA
- Instant access to building maps and plans
- Secure communications
- Real-time call details
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Police crews stay safer and better prepared using Tyler Shield Mobil created specifically for licensed users of Tyler Technologies’ Law Enforcement software solutions. With intelligent, law-specific dispatching capabilities, this app offers context awareness, which presents critical information based on your role and where and when you are. This intuitive app knows the information users need – at the moment they need it - ensuring mission-critical information is always at their fingertips with features including: • Easy-to-read route to the call • Location of other responders and their estimated time of arrival • Instant access to building maps, preplans, and tactical plans • Access to building contact information including names and phone numbers • Real-time access to call details and incident narrative • Secure communications with dispatch and other responders • Immediate access to incident summary reports • Search functionality for persons and vehicles Tyler users empower themselves using Shield Mobile with the confidence of knowing they won’t ever miss a call or be delayed waiting on others for information.
Utah ID Authenticator
This app provides secure access to various services by registering your phone. It allows for easy login through notifications or by generating one-time passwords, with support for multiple accounts and biometric authentication.
- Automatic QR code setup
- Multiple account support
- Touch ID authorization
- One-Time Password generation
- Secure access to services
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UtahID Authenticator works in conjunction with the UtahID Platform to deliver easy, yet secure access to apps and services. Users can register their phones, using QR codes, to receive notifications or generate One-Time Passwords which can be used to securely log in. Features include: - Automatic setup via QR codes - Support for multiple accounts - Support for TouchID to authorize access - Support for Time and Counter based One-Time Password generation
Screenshots
Verdict
The clearest difference is rating: Tyler Shield Mobile at 3.8 against Utah ID Authenticator's 2.3. Tyler Shield Mobile also leads on review sentiment (53% vs 17%) and update cadence (every 4 weeks vs every 23 months). Utah ID Authenticator's advantage is iOS requirement (9.0 vs 17.0). On price, ads, in-app purchases and monetization model there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Tyler Shield Mobile holds the better App Store score, 3.8 against 2.3. That said, the two scores are not equally well evidenced: Tyler Shield Mobile has 322 ratings behind it against 15, so its average is the more settled of the two. Written reviews point the same way: 53% of Tyler Shield Mobile's written reviews are positive against 17% of Utah ID Authenticator's.
Tyler Shield Mobile ships an update every 4 weeks, Utah ID Authenticator every 23 months. Both last shipped on October 24, 2026.
| Parameter | Tyler Shield Mobile | Utah ID Authenticator |
|---|---|---|
| Price | Free | Free |
| Rating | 3.8 (322 ratings) — better | 2.3 (15 ratings) |
| Positive reviews | 52.8% of reviews — better | 16.7% of reviews |
| Number of ratings | 322 — better | 15 |
| Update frequency | Every 4 weeks — better | Every 23 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad | iPhone, iPad, iPod — better |
| Requires iOS | 17.0 | 9.0 — better |
| Further details — not scored | ||
| Size | 155 MB | 5 MB |
| Age rating | 17+ | 4+ |
| Developer | Tyler Technologies, Inc | State of Utah Department of Technology Services |
Customer experience
Tyler Shield Mobile
Utah ID Authenticator
Bugs and requests
Tyler Shield Mobile
Reported bugs
8 issues- Date of birth incorrect
- Routing function incorrect
- Can't print
- Clipping to clipboard no longer works
- App re-logs and shows in service if not shut down
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- Calls not updated
- Details not loading
- Buggy
Requested features
9 requests- Wish it had CarPlay
- Connect to Apple CarPlay
- Support for CarPlay
- Add CarPlay capabilities
- Ability to view call details of other calls when on a ticket
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- Fix issue with re-logging and showing in service
- Update in real-time without logging out
- Adjust status order
- Automatically remove secondary location when going back in service
Utah ID Authenticator
Not enough reviews yet to summarise bugs or requests.
In-app purchases
Tyler Shield Mobile
No in-app purchases
Utah ID Authenticator
No in-app purchases
Questions
Is Tyler Shield Mobile free?
Is Utah ID Authenticator free?
Which has better reviews, Tyler Shield Mobile or Utah ID Authenticator?
Do Tyler Shield Mobile or Utah ID Authenticator have ads?
Which is updated more often, Tyler Shield Mobile or Utah ID Authenticator?
Other comparisons
