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Tyler Shield Mobile

Tyler Shield Mobile

by Tyler Technologies, Inc

319 ratings
53 reviews
💼 Business
📊 Productivity
Free

Details

Released
December 12, 2018
Updated
October 19, 2026

Features

Background Location Access

Developer

Tyler Technologies, Inc
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About

Enhance officer safety and preparedness with intelligent, law-specific dispatching. This app provides context-aware critical information based on role and location, ensuring mission-critical data is always accessible.

✓Intelligent, law-specific dispatching
✓Context-aware critical information
✓Easy-to-read route to calls
✓Responder location and ETA
✓Instant access to building maps and plans
✓Secure communications
✓Real-time call details
Show original description

What users say about Tyler Shield Mobile

Reviews of Tyler Shield Mobile are mixed: the Business app is rated 3.8/5 from 319 App Store ratings. What users like most: great app overall, works well. Top complaints: not user friendly, unreliable in rural areas. Summarized from real user reviews.

Positive things

  • 👍Great app overall
  • 👍Works well
  • 👍Informative for supervisors
  • 👍Useful in the field
  • 👍Great for plain clothes/uniform
  • 👍Easy to use away from car
  • 👍Industry changing technology
  • 👍Meets agency needs

Negative things

  • 👎Not user friendly
  • 👎Unreliable in rural areas
  • 👎Was not what was promised
  • 👎Functionality doesn't work
  • 👎App keeps failing
  • 👎Can't see call details
  • 👎Not intuitive
  • 👎Convoluted and hard to navigate
  • 👎Big issue with re-logging
  • 👎Connection issues
  • 👎Not good for large agencies
  • 👎Garbage app
  • 👎Text too small
  • 👎Location entry too small/bad
  • 👎Can't see call info/address/person
  • 👎Only shows call nature
  • 👎Lacks features
  • 👎Just so so for PD
See all reviews
+1

What's New in Tyler Shield Mobile

2026.4

October 19, 2026

Tapping the new Open Details button on Perimeter tooltips lets you view the perimeter’s entire description. Audible alerts now play when you have the app in the background. If you log in without a unit number, a new warning message displays to remind you that some functionality will be unavailable. Attachments up to 100MB can now be uploaded on the Call Details and Call Search Details screens. You can also select multiple attachments at once.

More

User reviews

Most RecentHighest RatedLowest Rated

Officer

App seems to work great. Would work better if everyone actually signed in.
MMPPD1

Not user friendly, dislike it very much!

Compared to the last similar app that was used by the company, this one does not compare! It is absolutely mind boggling how confusing this one is. Phone apps should have all features easily accessible and not buried behind multiple screens. Wish we could go back to the app we had before, this one is abysmal.
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PPD2701

Not user friendly

The list that gives you options of in and out of service, on scene, available, etc. is in an order that makes no sense and we as the user can’t adjust it. Frustrating when your attention is on something else and need to change your status.
Also, when we go back in service it should automatically remove the location in the secondary location.
Show more
WWhdhfrb

It’s Tyler technologies

App is just like every other product they have. Not user friendly and too many bugs
Mmoneynotspent

Cpl

Great
TTwise480
See 48 more reviews

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User experience

🐞

Reported Bugs

8 issues

Date of birth incorrect

Bug

Routing function incorrect

Bug

Can't print

Bug

Clipping to clipboard no longer works

Bug

App re-logs and shows in service if not shut down

Bug

Calls not updated

Bug

Details not loading

Bug

Buggy

Bug
✨

Requested Features

9 requests

Wish it had CarPlay

Feature

Connect to Apple CarPlay

Feature

Support for CarPlay

Feature

Add CarPlay capabilities

Feature

Ability to view call details of other calls when on a ticket

Feature

Fix issue with re-logging and showing in service

Feature

Update in real-time without logging out

Feature

Adjust status order

Feature

Automatically remove secondary location when going back in service

Feature

FAQ

What does ShieldForce do?

ShieldForce is designed to enhance the safety and preparedness of police crews. It offers intelligent, law-specific dispatching capabilities and context-aware information relevant to the user's role, location, and the time of day.

What are the key features of ShieldForce?

Key features include easy-to-read routes to calls, location and estimated arrival times of other responders, instant access to building maps and tactical plans, contact information for buildings, real-time call details, secure communications, and immediate access to incident summary reports. It also includes search functionality for persons and vehicles.

Is ShieldForce free to use?

Based on the provided information, the app is listed as free and does not have in-app purchases or ads. It is specifically designed for licensed users of Tyler Technologies' New World Law Enforcement software solutions.

Who is the target audience for ShieldForce?

The app is specifically created for licensed users of Tyler Technologies’ New World™ Law Enforcement software solutions. This includes police officers and other law enforcement personnel who utilize this system.

How does ShieldForce improve officer preparedness?

By providing mission-critical information at the moment it's needed, the app ensures officers are well-informed. Features like real-time call details, building maps, and responder locations help officers make informed decisions and respond more effectively and safely.