Fuse Next vs Qualtrics XM
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Fuse Next
This application facilitates communication, collaboration, and learning through on-demand content access and knowledge capture. Users can share various content types, create articles, and engage in coaching conversations directly from their mobile devices.
- On-demand content access
- Knowledge capture on the go
- Content sharing and uploading
- Article creation
- Coaching conversations
- Enhanced search functionality
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The next-generation Fuse app has been designed and developed from the ground up by the team at Fuse Universal. The reimagined learning experience allows people communicate, collaborate and learn like never before. The Fuse app gives you on-demand access to the content you need anytime, anywhere: whilst also allowing for you to capture your knowledge on the go. Capture and upload any content directly from your phone and share it with the people or communities that you are connected with. Share links, create articles, conduct coaching conversations and ask questions on the move. Gain instant access to all content through our enhanced search functionality directly in the app.
Qualtrics XM
Monitor and optimize customer and employee experiences in real-time with dashboards, tickets, and analytics. Act on insights, respond to feedback, and drive business improvements from anywhere.
- Real-time experience monitoring
- Role-based dashboards
- Ticket management
- Real-time notifications
- Customer response analysis
- Advanced analytics
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Whether you are at home, in the office, or on-the-go, dashboards, tickets, notifications and powerful analytics make it effortless to monitor and optimize experiences in real time. Use the Qualtrics XM app to: 1. Monitor important experience metrics (e.g. NPS, CSAT, Employee Engagement) with role based dashboards and filtering 2. Reassign, respond, and close the loop on support tickets 3. Receive real-time notifications so you can act before it’s too late 4. View open ended customer responses and activate team members by sharing key insights via text, email, apps, and more 5. Explore powerful analytics like key drivers, trending topics, focus areas, experience journeys, and text analytics to drive impact The XM mobile app is included in your Customer Experience (CX) or Employee Experience (EX) license. After you download the app, please enter your Qualtrics login and password to get started. Then share the good news with a few of your teammates so you can win XM together! About Qualtrics: Qualtrics, the leader in customer experience and creator of the Experience Management (XM) category, is changing the way organizations manage and improve the four core experiences of business––customer, employee, product, and brand. The Qualtrics XM Platform™ is a system of action that helps over 12,000 businesses around the world close experience gaps. Have questions? If you are a Qualtrics customer please contact your Customer Success Manager. If you are not a Qualtrics customer but would like to learn more, please request a demo on this page: https://www.qualtrics.com/platform/mobile/
Screenshots
Verdict
The clearest difference is ratings volume: Qualtrics XM at 1.7K against Fuse Next's 10. Fuse Next's advantage is review sentiment (41% vs 33%) and iOS requirement (15.1 vs 18.0). On price, rating, update cadence and ads there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
On the App Store both sit at effectively the same score — 4.6 for Fuse Next against 4.7 for Qualtrics XM. That said, the two scores are not equally well evidenced: Qualtrics XM has 1.7K ratings behind it against 10, so its average is the more settled of the two. Written reviews are what separate them: 41% of Fuse Next's written reviews are positive against 33% of Qualtrics XM's.
Fuse Next ships an update every 6 weeks, Qualtrics XM monthly. The most recent releases landed on July 27, 2026 and September 24, 2026 respectively.
| Parameter | Fuse Next | Qualtrics XM |
|---|---|---|
| Price | Free | Free |
| Rating | 4.6 (10 ratings) | 4.7 (1.7K ratings) — better |
| Positive reviews | 40.9% of reviews — better | 32.8% of reviews |
| Number of ratings | 10 | 1.7K — better |
| Update frequency | Every 6 weeks | Monthly — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod — better | iPhone, iPad |
| Requires iOS | 15.1 — better | 18.0 |
| Further details — not scored | ||
| Size | 21 MB | 30 MB |
| Age rating | 4+ | 17+ |
| Developer | Fuse Universal Limited | Qualtrics, LLC |
Customer experience
Fuse Next
Qualtrics XM
Bugs and requests
Fuse Next
Not enough reviews yet to summarise bugs or requests.
Qualtrics XM
Reported bugs
3 issues- Crashes when selecting government option
- Dropdown options not visible
- Metrics not loading properly
Requested features
6 requests- Up-to-date data
- Landscape view for mobile
- Individual logins
- More dashboard features
- Screenshot functionality
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- Improved performance
In-app purchases
Fuse Next
No in-app purchases
Qualtrics XM
No in-app purchases
Questions
Is Fuse Next free?
Is Qualtrics XM free?
Which has better reviews, Fuse Next or Qualtrics XM?
Do Fuse Next or Qualtrics XM have ads?
Which is updated more often, Fuse Next or Qualtrics XM?
Other comparisons
