Optix vs PGH311
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Optix
This app provides a mobile-first experience for smart and connected workplaces. It powers coworking spaces and enterprise organizations, offering seamless access to workplace resources. Contact your community manager for access.
- Mobile-first workplace experience
- Powers coworking spaces
- Supports enterprise organizations
- Seamless access to workplace resources
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Optix is the technology platform for smart and connected workplaces. Our software powers coworking spaces and enterprise organizations with a delightful mobile-first experience. To gain access to your organization's workplace app, please contact your coworking community manager.
PGH311
Report non-emergency issues and track their progress within the city. Connect with city services for a cleaner and safer community. Submit requests for services like pothole repair or missed trash pickup.
- Submit non-emergency service requests
- Track request updates
- View active service requests
- Connect with city departments
- Report potholes, trash, and debris
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The City of Pittsburgh 311 Customer Service Center is proud to connect residents to vital non-emergency services to improve the lives of residents and visitors. The 311 team processes over 100,000 service requests per year to help keep all 90 neighborhoods safe and clean. Examples of commonly requested services include pothole repair, missed trash or recycling pick-up, weeds and debris, and many more. Use the app to submit your request, and it will be automatically routed to the department responsible for response. The app also provides an easy way to track updates to service requests and see other active service requests throughout the city.
Screenshots
Verdict
The clearest difference is rating: Optix at 4.9 against PGH311's 1.8. Optix also leads on review sentiment (67% vs 31%) and update cadence (monthly vs every 5 months). On price, ads, in-app purchases and monetization model there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Optix holds the better App Store score, 4.9 against 1.8. That said, the two scores are not equally well evidenced: Optix has 159 ratings behind it against 16, so its average is the more settled of the two. Written reviews point the same way: 67% of Optix's written reviews are positive against 31% of PGH311's.
Optix ships an update monthly, PGH311 every 5 months. The most recent releases landed on October 20, 2026 and October 15, 2026 respectively.
| Parameter | Optix | PGH311 |
|---|---|---|
| Price | Free | Free |
| Rating | 4.9 (159 ratings) — better | 1.8 (16 ratings) |
| Positive reviews | 66.7% of reviews — better | 30.8% of reviews |
| Number of ratings | 159 — better | 16 |
| Update frequency | Monthly — better | Every 5 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Requires iOS | 15.0 — better | 15.1 |
| Further details — not scored | ||
| Size | 44 MB | 53 MB |
| Age rating | 12+ | 4+ |
| Developer | ShareDesk Global Inc. | City of Pittsburgh |
Customer experience
Optix
PGH311
In-app purchases
Optix
No in-app purchases
PGH311
No in-app purchases
